Adobe illustrator hangs up/not responding whenever the application is closed
Whenever my adobe illustrator application is closed the hangs up for 5-10 seconds and enters "not responding" in windows before closing. This happens whether or not a file is open and has been replicated across user profiles in windows. Previous tickets with support for this issue are : ADB-39790766-X5M6, ADB-40236629-R6J6, and ADB-40751699-T0T2. I have uploaded logs from the adobe log collection tool under the following name: AdobeLogs20250711062022_057-win-GS.zxp and have a local copy as well if it is needed (unable to attach here).
Yueqi
shared this idea
-
Ankur
commented
Hello Yueqi,
We see that we have fixed one similar issue recently where Illustrator was taking bit longer while closing. Can you please try to use the Illustrator Beta build to confirm if that works for you as well.
-
Yueqi
commented
Hi,
Thank you for your reply and for looking into this issue. Please find my responses below:
Version: Illustrator 29.6.1 (64-bit) on Windows.
When it started: The issue started a couple of months ago. I’ve already consulted with several Adobe customer service representatives and had a few remote support sessions, but unfortunately, none of the suggested solutions have resolved it.
Third-party plugins: I do not use any third-party plugins or extensions.
When it occurs: The issue happens only when I try to close the application. It does not matter whether I have files open or if Illustrator is open without any files — whenever I attempt to close the app, it freezes and becomes unresponsive for 5–10 seconds before finally shutting down. Sometimes, it may extend to 30 seconds - 1 mins....
Please let me know if there’s any additional information or logs I can provide to help further.
Thank you for your support!
-
Thanks for reporting this! A few follow-up questions to help us investigate:
- What version of Illustrator and Windows are you using?
- When did it start.. any particular update?
- Do you have any third-party plugins or extensions installed?Does the issue occur after specific actions (e.g. saving, exporting), or even if you just launch and then close the app?
We appreciate your help in tracking this down!
