Illustrator 29.8.1 stopped working with Extensis Connect. Activated fonts don't show up.
Been struggling for about a week with fonts not showing up in Illustrator when activated in Extensis Connect. I'd have to restart Illy to have the activated font show up. Is this classified as a bug? Extensis support took me as far as they were willing to go then washed their hands of it and said it was an Adobe issue. Extensis plugin bug or latest version of Illustrator that doesn't work with Connect? I draw stuff, not develop software.
Link to the Adobe Community discussion that details the steps taken to get to a usable process:
The summary for the workaround was to uninstall 29.8.1 and revert to 28.7.10. Hopefully this gets fixed and both apps can cooperate again.
LomaxType
shared this idea
We have fixe this issue in our latest Beta build - 30.0.0.91
Please update your Illustrator Beta builds to latest and share you observations.
-
LomaxType
commented
My apologies for not being thorough. I realized I could still test this issue even with the warnings that popped up. It does indeed work to activate and deactivate fonts; rather quickly actually. Thank you for your patience and efforts on this.
-
LomaxType
commented
I just received a reply from Extensis. They do not support any Beta versions of Illustrator and I'd have to wait for a fully released future version to test this.
I'm a nobody-regular-user and as such you'll probably need some corporate leverage to get Extensis to help you test Betas.
-
LomaxType
commented
I had to uninstall other versions of Illustrator after installing the Beta version so that Extensis Connect wouldn't automatically install plug-ins for the old versions. After restarting both the Beta Illustrator and Extensis Connect, AI says there is not a compatible Extensis plug-in and Extensis doesn't show an installed plug-in for any Illustrator app. I'm guessing that means Extensis needs to update their plug-in before this can be tested completely.
