Images and Shadows Not Rendering Correctly
I am having issues with build 29.8.2.
When I link photos to my artboards and add drop shadows to shapes or objects, the display is not rendering them. It will show them, but if I move or zoom out, sometimes they go away. And if I export my artboards, these issues carry over. The images dont export, there is just a grey circle where that masked image is supposed to be. And shadows from one object to the next are different, just not even there. How can I fix this?
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Indeed! I noticed the obvious similarity, but skipped the name. My bad!
The other user never confirmed the similarity and mentioned shadows, but I feel these are similar enough to be merged. -
David Knapp
commented
Yes I suppose the reports look similar. That second one was actually shared by me.
No it seems the previous build didnt solve the problem so I updated to whatever the current build is. -
I see, thanks. But do these look similar to the reports I shared links to?
And please comment back when you can verify if the previous build behaves better. -
David Knapp
commented
Changing the CPU preview has no effect.
Im using the current 2026 app on Mac desktop. Sometimes closing and reopening the file fixes it. Sometimes not. I even reverted back to the previous app version to see if that would help.
I dont know how to tell if its my computer specifically or something corrupting my files. -
There are two similar reports I’m aware of:
1. Images in file are not showing even though the file is already relinked — http://illustrator.uservoice.com/forums/601447/suggestions/50633909
2. Images and Shadows Not Rendering Correctly — https://illustrator.uservoice.com/forums/601447/suggestions/50581817
Do these look similar? Does toggling CPU Preview change anything?
What Illustrator version are you using? -
David Knapp
commented
Ive been having this problem for a while now, and cant seem to find a fix. AI wont display linked resource images correctly, it wont show drop shadows correctly, effects and images just go missing as Im working on files. And when I export them, it creates PNGs that show them with those same errors. What is going on?!
Im on Apple M3 iMac, Tahoe 26.1 -
David Knapp
commented
Okay I will package one example and send it. It is happening across multiple files I work on.
Yes this is on a network server here in my office, my files and linked resources are on a server. -
David, please package both and send directly to the team via sharewithai@adobe.com
Mention the link to this report, so they can track it back here — http://illustrator.uservoice.com/forums/601447/suggestions/50581817
It seems to be a part of the larger problem, and every bit of data counts.
Just to clarify also... are these files located on a local disk? not-cloud managed, not over a network or on a NAS? -
David Knapp
commented
I am now having this issue where the placed AI files in ID arent showing the layouts correctly. Its not fully reading, displaying or saving the linked images in my artboards.
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Seems like a related problem:
http://illustrator.uservoice.com/forums/601447/suggestions/50633909 -
Seems like a related problem:
http://illustrator.uservoice.com/forums/601447/suggestions/50581817
Do you use Drop Shadows in the document? -
Does it happen in only the latest build, with GPU Preview?
Does it behave differently on various zoom levels?
Does clipping / unclipping change anything? Do these appear when exported?
Please share your full workstation specs. -
PornProm Sripadittagun commented
The artwork doesnt showing the preview eventhough there are no file lost.
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David Knapp
commented
It just started happening, might be an OS update or Adobe update. But it is happening in more than one file. I will open some older things to see if older version files do the same thing. I might try a beta version if yall have it out.
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Yes, I can see this at your screenshots, but not within the file... and if there is no difference between GPU and CPU Preview, it probably means it just struggles with rendering in general. The GPU is integrated in the iMac’s M3 chip, AFAIK...
I’ll try to bring some attention to it. Have you ever noticed this with other files at all? -
David Knapp
commented
Hi there,
I will attach more samples, see how the shadow is showing on one shape, but the same thing one board over just stops rendering like halfway? And some of them don't show any at all? Yes, the shadow still shows in the appearance panel, but not on the object. If I change the color, the shadow shows up. If I change to GPU, no difference.
Odd, I dont know why the clipping mask is a grouped circle, but even if I unmask the images, its still showing it as a black block. It only renders it if I embed the image or reopen the file. Sorry yes the two with grey circles are just empty for now. -
Thanks for the file, studying it.
So far all the shadow applied to all rectangles seem to be rendered fine for me (although I’m at Windows 10, with a different GPU).
When a shadow vanishes like this — does the effect still get shown in Appearance panel? Does it appear back if you toggle View > Preview on CPU?Two circles missing images (Francium and Radium) are not clip groups when I study them in Layers... no images are there. I noticed though that those clip groups that do have images are made of a grouped ellipse and an image — never heard of it being a problem, but perhaps clipping an image with a grouped ellipse can lead to images vanishing? Are you sure you had the images for these two elements in the first place? Odd...
Alos, just wanted to mention the atomic weight for Francium has parentheses (while others elements don’t), and the Sodium’s rectangle has smaller corner radii than other elements.
If you can, please try to check how the file behaves in Beta build — it’s available in your CCD app and will get installed next to the general build (be warned though that it will rewrite your .ai file association).
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David, please share a test file (with images included, using File > Package), and the spec of your computer: OS, GPU, etc.