Illustrator 29.8.2 saved .ai-file containing outdated pdf-version
We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.
Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.
It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in e.g. InDesign, you get an old version)!
Steps (as far as I can gather):
- An Illustrator file has been opened in Illustrator 29.8.2.
- The illustrator file has been saved (File > Save) - likely a couple of times - then closed.
Result: AI file with outdated version in the embedded PDF. All other apps show the wrong version.
To fix it, all we have to do is re-save the file, and then it works. So it's not consistent, and hard to reproduce.
At least during this last occurence, the user was working from home via VPN, so the network connection was a bit slower than usual if that matters. The Illustrator preferences for saving should be the default settings (attached screenshot). I believe the setting for "slow networks" does so that Illustrator saves the file locally before transferring it, so network speed shouldn't affect the result?
Since it has happened at least a few times, we now have to manually check every time we save a file if it is actually properly saved (by checking it in InDesign/FrameMaker/etc. to verify the latest changes are included). Not good.
Anonymous
shared this idea
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Anonymous
commented
The problem you linked is different than the bug we are seeing.
Unfortunately, we are unable to recreate it on purpose, it only happens rarely, and simply doing another save fixes it, so really hard to verify if «save in background» is causing it (but worth a try). :(
Hopefully Adobe can determine more by inspecting the bugged file example.
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Jonas, please try to disable Save in Background option and resave the file.
It seems to be buggy, as reported here: http://illustrator.uservoice.com/forums/601447/suggestions/50611952
Comment back if it makes a difference.I’ve also requested the access for the file you shared.
UserVoice seems to have problems with attaching .ai-files now... I reported this.
For now zipping it seems a viable workaround. -
Anonymous
commented
This forum is completely unnresponsive whenever i try to attach an ai file. So here's a link:
https://drive.google.com/file/d/10USCi-VXLvZ0YneUNZUYznUOQyVOCDNh/view?usp=drive_link -
Anonymous
commented
It kept blocking the file. Attempting to attach the .ai again here.
