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What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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'Can’t open a file saved in the cloud from another computer' has been merged into this idea

Can't open file / The account you signed in with doesn't have access to this file

"Contact the owner for more info"... But I am on the owner of the file!
People with whom I shared for Edit can also not access.
I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!

Can someone help!
Much appreciated :-)

Regards,

Vh.

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Vincent HENIN shared this idea  ·   ·  Report…  ·  Admin →
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  • Felicitas Roques commented  ·   ·  Report

    me está pasando lo mismo
    La solución momentanea es eliminar la app e instalar una versión anterior (yo instale la 30.0)

  • André Martínez Resendiz commented  ·   ·  Report

    All my archives on Creative Cloud are not loading, it says I'm not the owner of the archive. I haven't put an another session before, this is my only account.

  • 本田万宙 commented  ·   ·  Report

    自分が作成したクラウドドキュメントを開こうとすると、アクセス権がないと表示される

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    Esto es algo nuevo, sin duda...
    ¿Te refieres a un archivo en la nube, verdad?
    ¿Puedes abrir archivos locales (si es que tienes alguno)?
    ¿Puedes crear archivos nuevos?
    ¿Puedes volver a la versión 30.2.1 y comprobar si el problema persiste?

  • Bravas Laboratorio Creativo commented  ·   ·  Report

    Eso dice al intentar abrir un archivo. Pero la cuenta con la que estoy intentando abrirlos es la misma cuenta con la que los creé. Eso no me pasaba hasta que se actualizó a la versión 30.3 el Illustrator. Necesito ayuda, por favor. No abrir absolutamente ningún archivo, en todos me aparece la misma leyenda: "No se puede abrir el archivo. No es posible acceder al archivo con la cuenta que has iniciado sesión. Ponte en contacto con el propietario para consultar más detalles." Pero yo soy la propietaria, ayuda por favor.

  • Ляхов Константин commented  ·   ·  Report

    Hello, I created a file on one Windows computer and saved it to the cloud. However, it does not open on another computer. What should I do? Can you enable me to restore it or download it from the cloud?

  • Vincent HENIN commented  ·   ·  Report

    Hi,
    Thanks for your reply. The download fails, so I can't send the file in question to you.
    But, I just sent you the share link to the mentioned address.

    Let's hope something can be done.
    Thanks & Regards,

    V.

Illustrator (Desktop) Bugs: Cloud, Libraries

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