Canvas not visible when opening or creating files in Adobe Illustrator
I’m experiencing an issue where the canvas (artboard/work area) does not appear when I open an existing file or create a new document in Adobe Illustrator.
The application itself opens normally, and the UI loads (menus, toolbars, panels), but the main canvas area where the artwork should be displayed is completely missing or blank.
Steps to Reproduce:
- Open Adobe Illustrator
- Create a new file OR open an existing file
- Illustrator loads the interface normally
- The canvas/artboard does not appear
Expected Result:
The canvas/artboard should be visible and ready for editing.
Actual Result:
The canvas area is not displayed at all, making it impossible to view or edit any artwork.
Additional Notes:
The issue happens consistently when opening or creating files.
The rest of the interface appears functional.
It looks like the workspace loads, but the drawing area is missing or not renderingWindows 11 Home Single Language
Illustrator 30.2.1 (64-bit)
Tried with GPU on and off.
I'm having this problem like forever. With previous versions of Illustrator was the same.
Fernando Messora
shared this idea
-
Fernando, it seems like UV is dropping the attachment for some odd reason :/
Does your video match the one shared in another report you commented on (http://illustrator.uservoice.com/forums/601447/suggestions/49722308), or is there any noticeable difference? If there is one, please try to host the video elsewhere and share a link instead of trying to attach it here. -
screen capture
