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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
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95 results found

  1. Smart Guides not working

    I have smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.

    Ai CC 22.0.1

    41 votes

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    48 comments  ·  Tools  ·  Admin →
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  2. Adding extra points and distorting paths after using Eraser and Scissor Tools

    When I use the eraser and scissor tools Illustrator decides to add points to my existing shape. In the image I have attached all lines should be straight or have a slight curve on the corners. I did not add those points and didn't even know they were there until I zoomed out. I just updated Illustrator to its current version. If someone else is having a similar issue or know how to fix it please let me know.

    22 votes

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    9 comments  ·  Tools  ·  Admin →
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  3. Brush won't change to basic

    When drawing in cc 2018 on macOS High Sierra version 10.13.4. Program will not allow me to select basic brush. it defaults to 3pt round or a bristle brush. If I delete that brush it won't allow to draw anything. Need to restart and still won't allow me to select basic brush.

    16 votes

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    14 comments  ·  Tools  ·  Admin →
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  4. no resize handles

    My Selection tool does not show the resize handles anymore- this is making it nearly impossible to design easily- I have to measure and assign all aspects if it isnt sized right the first go. I have tried everything to fix it and I need it for school

    16 votes

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    8 comments  ·  Tools  ·  Admin →
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  5. Selection Tool - not showing box when shape is selected?

    When I am using the Selection Tool, it doesn't show the box it did before round the selected shape. So I can't alter the shape.

    It seems to be filled in green corners exactly like the direct selection tool.

    I have closed Illustrator and opened it again.

    12 votes

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    11 comments  ·  Tools  ·  Admin →
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  6. Selection tool acting like Direct selection tool and vice versa

    Selection tool does not select all points and will not move a group of objects correctly, (it acts like the Direct Selection tool, not selecting all points). And the Direct Selection tool selects ALL points of a group and moves them, which is what the Selection tool is supposed to do. They are working exactly opposite as they should. "Show Bounding box" does not resolve this issue. The Selection tool has also instantly changed format of text simply upon selection (indent & tracking). Using MacOS Sierra 10.12.6, Illustrator CC 2019. This is a bad bug, please help.

    11 votes

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    8 comments  ·  Tools  ·  Admin →
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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. "Envelope distort > Make with top object" is warping/distorting text.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance"…

    11 votes

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    11 comments  ·  Tools  ·  Admin →
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  8. Main selection tool not working right

    The selection tool will select and move objects, but I cannot grab the corner and resize them. I have to use the direct selection tool and select any anchor points I want to move, even to do a simple re-size

    10 votes

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    3 comments  ·  Tools  ·  Admin →
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  9. rotate tool

    The rotate tool's anchor point won't stay were I place it when I go to the dialogue box to rotate in degrees.

    I updated my Mac OS yesterday and since the update this tool hasn't worked.
    I have the latest version of Illustartor 22.0.1.

    10 votes

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    3 comments  ·  Tools  ·  Admin →
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  10. Rotate tool Glitch

    My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let…

    9 votes

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    13 comments  ·  Tools  ·  Admin →
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  11. 9 votes

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    6 comments  ·  Tools  ·  Admin →
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  12. freeform gradient tool is grayed out and not working.

    I have updated Illustrator and the new freeform gradient tool is grayed out in the gradient panel. It is not usable.

    8 votes

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    11 comments  ·  Tools  ·  Admin →
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  13. Disappearing an outline size diameter of a brush tool

    When you just launch the Adobe Illustrator, you can see the outline size diameter of the cursor of brush/blob brush tools, but when you have drawn something the outline disappears , you can see only an icon of the brush and no clue what size is currently on.

    8 votes

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    9 comments  ·  Tools  ·  Admin →
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  14. Scaling object(s) is causing the associated bounding box to become a shape ('expanded object' appears on the screen after scaling).

    Seems to be occurring repeatedly - updated/reinstalled Illustrator 2019, which had received it for a short period, but now it has re-emerged. Driving me mad! Seems to occur more with smart guides and holding the shift key.

    See attached for examples.

    7 votes

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    19 comments  ·  Tools  ·  Admin →
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  15. 7 votes

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    1 comment  ·  Tools  ·  Admin →
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  16. Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.

    I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

    It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

    Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

    Again, this is not a new bug. It's something that I've been dealing…

    7 votes

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    2 comments  ·  Tools  ·  Admin →
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  17. Option + Arrow Key Not Working in Illustrator 2018

    In all previous releases that I can remember. If you held down the option key and then tapped arrow key Illustrator would create a copy and move the object by the distance set in preferences. In the current version this functionality is missing and actually nothing happens. Is this working for anyone or is there a fix?

    6 votes

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    5 comments  ·  Tools  ·  Admin →
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  18. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac…

    5 votes

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    7 comments  ·  Tools  ·  Admin →
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  19. Illustrator CC 2018 Crashes when using Specified Steps (Blend Tool)

    I'm having a problem in the 2018 version of Illustrator when using Specified Steps under the Blend Tool. The problem occurs when I click preview in the Blend Options box after selecting Specified Steps. Upon clicking preview a progress box pops up that says "Reading Illustrator File" and basically sits there. When I loose patience and close out, the whole program shuts down. I've never experienced this before in any previous version of illustrator and was hoping someone could help shed some light on the issue. Thanks in advance.

    5 votes

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    9 comments  ·  Tools  ·  Admin →
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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. freezing after using brush tool

    seems like this program is not going to work, just updated after being away from PC for 3 months (for work). Using brush tool freezes program. can use hot keys to change mouse, also can save. But can not move canvas, zoom in/out or continue painting.

    windows 10 64 bit.
    illustrator 22.0

    5 votes

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