791 results found

1. Buggy strokes, unwanted anti-aliasing and wrong sizes on export.

   I have just completed a project where 1800 tool icons had to be redesigned for a CAD program. Exporting my icons to single and @2x PNGs butchers my icons.

   • If strokes are set to outside, export to PNG invariably produces unwanted anti-aliasing on vertically or horizontally stacked pixels. (see image 1.png). I have a hunch this only occurs with documents that have over 100 artboards. It cannot be easily reproduced with a document containing only a single artboard. (if someone from tech support wants the document, let me know. I cannot share it publicly.)

   • When the arrow up cursor is used with a modifier key (cmd) in a number field of the transform palette, it should never increase both values if they are not locked to each other. This used to work but has been broken for at least two years now. (See ArrowUp.gif)

   • Artboards move around. I am not sure this is not me. However when I export my icons, I often have artboards on top of other artboards or some artboards have even moved hundreds of pixels away. This may be due to the way that artboards are selected though. Using shift to select several artboards does not quite work like selecting objects. There is always one artboard selected and every time the user wants to select multiple artboards via the marquee selection, one artboard somewhere in the drawing is already selected and must first be deselected by clicking into empty space. This feels non-standard.

   Thank you.

   Please see https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38234998-in-documents-with-a-lot-of-artboards-incorrect-si also. Thanks.

   I have just completed a project where 1800 tool icons had to be redesigned for a CAD program. Exporting my icons to single and @2x PNGs butchers my icons.

   • If strokes are set to outside, export to PNG invariably produces unwanted anti-aliasing on vertically or horizontally stacked pixels. (see image 1.png). I have a hunch this only occurs with documents that have over 100 artboards. It cannot be easily reproduced with a document containing only a single artboard. (if someone from tech support wants the document, let me know. I cannot share it publicly.)

   • When the arrow up cursor is… more

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2. Enormous issues with Illustrator 2019, OS High Sierra

   Illustrator 2019 is acting very strangely. If I undo once, it goes back several steps and I cannot bring back those steps. It removes layers and artwork without any actions. When I save, it removes several actions every time.

   If I quit the program completely and restart, it acts normally for a few steps and then starts the whole disappearing act again. I have re-installed the program a few times recently but the same thing keeps happening. It's extremely time-consuming and frustrating!

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3. User guide local (russian) correction

   User guide local (russian) correction. Make legend and transcription both cyrillic or both latin.

   Right:
   https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html#Accessthedatamergefunctionality

   Not right:
   https://helpx.adobe.com/ru/illustrator/using/data-driven-graphics-templates-variables.html#%D0%94%D0%BE%D1%81%D1%82%D1%83%D0%BF%D0%BA%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8%D0%BE%D0%B1%D1%8A%D0%B5%D0%B4%D0%B8%D0%BD%D0%B5%D0%BD%D0%B8%D1%8F%D0%B4%D0%B0%D0%BD%D0%BD%D1%8B%D1%85

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4. How about not releasing Illustrator chock full of bugs?

   I'd like to choose a category, but it's multiple at this point. The main ones...

   • Bounding box randomly disappears. I turn it on. It randomly turns off.
   • I select text and go to change factors and the changes affect other text that's not even selected.
   • Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
   • If I go from dual monitors to single, canvas windows are somewhere off screen. This is on Photoshop too, and is eternally frustrating.

   Illustrator is definitely the most buggy of all the Adobe software, and the bugs are just random, so no way to ensure I can reproduce, but always have to restart to get back to normal functionality. Lasts for about 20 minutes. This last version is buggier than the last, which begs to wonder who's testing and fixing bugs in the first place?

   I'd like to choose a category, but it's multiple at this point. The main ones...

   • Bounding box randomly disappears. I turn it on. It randomly turns off.
   • I select text and go to change factors and the changes affect other text that's not even selected.
   • Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
   • If I go from dual monitors to single,… more
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5. Align to Artboard Bug 23.0.4

   Usually when selecting a single object, the align panel defaults to "Align to Artboard." Since upgrading today, it's not doing that. It stays in Align to Selection mode and then the buttons do nothing. Happened after update to 23.0.4 on Mac OS 10.14.5

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6. Frozen shapes and text boxes

   When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution to be rid of this bug

   When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution… more

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7. Bizarre Blending Behavior

   When blending from one object to another, everything works great unless I want to expand the shapes, and then things get a little bizarre. i use this tool quite a bit and when expanding my blends, since CC 2019, I've never had a problem until now.

   Not sure how to fix this other than rebuild the shapes... but this time it's a simple shape. Other times, it was not. Very inconvenient. Bewildered.

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8. Using Batch... and "Override save/export commands" does not work

   Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

   I have it recorded as an action, and it runs great.

   If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

   After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps leaves me with just an ai-file, and the export as svg and png leaves me with a single file with no file extension. Clearly not supposed to happen - is a fix likely?

   Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

   I have it recorded as an action, and it runs great.

   If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

   After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps… more

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9. Buttons in properties panel not recording in Action

   When recording an action, there are things in the Properties panel that does not record properly.

   Example: Flip horizontally/vertically. The buttons does not record, but choosing the same options from the Transform panel menu does record.

   Is anyone maitaining Actions in Illustrator? It is awesome, but still needlessly limited due to many things not recording, forced hard-coded paths when recording save steps, etc.
   
   Perhaps learn a little from Photoshop where actions work better (though still limited).

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10. Action not showing all recorded attributes

    In the Actions panel, most of the settings for some recorded tasks such as saving, exporting, etc. does not show up in the actions panel so I cannot even tell what file type the step is saving as. Is that intentional?

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11. Pattern Editing Mode Swatch Width and Height max out at 4000px

    Pattern Editing mode lets the user create swatch tiles over 4000px, but does not give you the size of the tile over 4000px. I noticed this first with rectangular pattern that was forcing my computer to crash on edit. I confirmed this behavior by opening a new file creating a 60 in by 60 in square. Pattern was created fine, but the width and height of the swatch still maxed out at 4000px. AI 2018 22.1

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12. Illustrator is blurry

    Please check the screenshot. meanwhile other than illustrator is every thing is very clear. Please help to fix the issue

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13. Copy text from illustrator and paste into word pastes as image and not editable text

    Illustrator CC 22.1.
    Mack book pro MacOS high Sierra Version10.13.6.
    Microsoft Word Version16.23 (190309)

    Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

    I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
    Since 2011 until 2018 I was able to use my keyboard shortcuts to copy text from Illustrator and paste it into Word for editing and refining. This is a proses I do numerus times a day (sometimes hundreds) as this is part of my main workload. Like I said this used to work fine for many years. Since 2018 I have not been able to paste text into Word using the Command V shortcut. Since then the text gets pasted into Word as a picture that I cannot edit.
    I know it is possible to past the text into word by using the “paste” drop down menu and select Keep text only, but this is cumbersome and disrupts my workflow. I would like to use the keyboard shortcut (Command V) to past into word.
    Copying from word and pasting it back to Illustrator is no problem.

    Idea: make it possible to use shortcuts on keyboard to paste into word and it pastes as editable tex (Like I was Able to do before for many years)

    Illustrator CC 22.1.
    Mack book pro MacOS high Sierra Version10.13.6.
    Microsoft Word Version16.23 (190309)

    Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

    I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
    Since 2011 until 2018 I was able to… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    If you right click in word you should get a paste as text option.
    Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
    It is for word to pick any of these clipboard formats and consume.

14. If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected

    I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Crashes in Windows 10 after closing Illustrator Version 23.03

    Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Blue horizontal lines

    Is this normal? My imac is 3 days old and these blue horizontal lines show up in illustrator cc.
    imac w/ mojave

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    This is certainly not normal. Are those lines only visible on Illustrator?
    Since it is not a generic issue please contact our support: https://helpx.adobe.com/in/contact.html

17. Uninstalling old version breaks windows preview handler for new version.

    When uninstalling an older version of illustrator, the windows preview handler for AI files gets removed such that it no longer functions for newer versions of illustrator that are already installed. The only resolution is to uninstall the newer version and reinstall which can be a pain, or manually modify the registry entries to assign the PDF handler to AI files.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. 23.0.1 Windows 10: Marquee selecting inside rectangle with no fill selects that rectangle

    23.0.1 Windows 10: Marquee selecting inside rectangle with no fill selects that rectangle. Clicking inside a rectangle with no fill behaves as expected, it will only select the rectangle if it has fill

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19. can't download templates

    can't download the templates

    2 votes

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20. Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting the image dpi.
    It was perfectly fine in the last version. The only thing that could improve is that when you adjust the image dpi it would add white edges to some sides of the image. It would be nice if it would be more like the image size adjustment in photoshop. Or if it simply had a feature like in InDesign where you can choose to edit the image in photoshop and when you exit out it updated the image in the illustrator file.

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    You are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop

    To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”

    ---

    If I may suggest a workflow for you.
    1. Use linked images, they not only are fast but also save disk space.
    2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
    3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
    4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory.