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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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798 results found

  1. How to make home page preview transparent background?

     Hello! I am wondering how to change the preview mode on Illustrator's home page to be transparent instead of white. It just started doing this recently and I can't figure out why. It's nothing much but annoying to me.

    1 vote

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  2. Illustrator 2024 crash

    Illustrator 2024 crashed without recovery files. I've lost work on which I've been working last 3 hours.

    1 vote

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  3. 3D RGB vector object pasted via clipboard in Photoshop becomes CMYK when editing its content

    Hello! I encountered this error: a vector RGB object with 3D effect, pasted as a smart object from Illustrator to Photoshop via clipboard, opens as CMYK when its contents are edited. Screen recording attached.
    Windows 11 23H2
    Illustrator 28.5
    Photoshop 25.7

    6 votes

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  4. Windows 11 Professional, Adobe Illustrator 28.5 64bit

    Bei der mehrfachen Verknüpfung eines Bildes in einem Dokument war es bisher möglich, wenn man das Bild aus dem Ordner in z.B. einen Ordner erledigt geschoben hat, auf alle anwenden einzustellen und man musste nur 1 x ein neues Bild aussuchen und verknüpfen und alle weiterenb gleichen Bilder im Dokument wurden automatisch getauscht. Das Fubktioniert leider nicht mehr.

    1 vote

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  5. Constantly freezes up

    Freezes and interface is unusable & menus to be inaccessible. Mac doesn't recognize it as "unresponsive.”

    1 vote

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  6. Keyword search in Illustrator panel is not giving results for all libraries

    Working on macOS Sonoma 14.4.1
    In Illustrator 28.4.1 (seen the bug in different Illustrator versions e.g., 27.9.2)

    Experienced behaviour:
    When I search in ‘all libraries’ in Illustrator I don’t get results from all libraries (picture 1), instead (I believe) I’m getting the results from recently used libraries (those which are synchronised with my computer).

    So to be able to search all libraries I need to click one by one, load them and then I’m able to search. (picture 2)

    Wanted behaviour:
    Search in all libraries to get results from all libraries in the Illustrator window. (picture 3)

    18 votes

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  7. Illustrator Window Disappears after an attempted Windows 11 shutdown

    Sometimes I forgot to save my file before I shut down my PC. When I attempt to shut down, the Interrupted Shut Down dialog opens, saying that Illustrator interrupts my shut down because I haven't save the file. However, when I click cancel to shut down, the illustrator window either froze or disappear and cannot be opened again. (Please find the attached video for the issue). This bug only happens to Illustrator and no other app.

    Operating System : Windows 11, i9-12900HK RTX 3080Ti
    Version : 28.4.1

    1 vote

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  8. Illustrator Freezing

    Adobe Illustrator had been freezing for a week.
    Mac OS Ventura
    AI v 28.4.1

    When I go to Force Quit, it doesn't show it's not responding. I can't save or close files with Command+S or Command+W. When I right click and close from the dock, it crashes.

    I can't reopen AI by clicking the icon in the doc or the Creative Suite app. The only way to get it to run is by going to my Folder and selecting an AI file to open. When is does reopen, it says it is recovering from a crash.

    1 vote

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  9. レビュー用に共有のページがエラーばかりでほとんど見れない

    タイトルのとおりですが、共有ページへのリンクを開いてもほとんどエラーでページが表示されません。自分だけではなく、会社の同僚もみんな同じ様な状態です。リロードしてもスーパーリロードしても全く関係なくエラーが出続けます。もう通算数百回くらいエラーが出ていますがまるで改善されないため報告に来ました。たまにエラーが出るくらいならまだよいのですが、たまにちゃんとみれる(5回中1回くらいはちゃんと表示されます)というような状態なので早急に改善をお願いできますか。

    1 vote

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  10. Cut/Copy/Paste shortcuts

    This is pestering me for more than a month now. Whenever i need to cut or copy objects/vectors, It just won't paste. I had to undo stuff before trying again and again and again and againnnnnnnnnn just to work!! Its not on my hardware i suppose since copy paste outside illustrator is just fine. This bug in illustrator is such a headache that it decreases my efficiency in work by 50%!!!! And im so worried that if Adobe still refuse to fix this bug, I might break my keyboard with all this endless tries of ctrl C and V! And…

    2 votes

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  11. Back with a vengeance: Constrain (shift key) doesn't work with Smart Guides turned on

    This is an older bug that was fixed a while ago but seems to be back with a vengeance.

    It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.

    See this link:

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid

    When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on…

    2 votes

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  12. Command Z not working for some functions

    Using the keyboard shortcut for Undo does not work for some functions. Reordering layers does not respond to the keyboard shortcut but works via the Edit menu selecting Undo. Same issue with "Show All". Command Z doesn't work but selecting Undo from the Edit menu works.

    Mac Studio MacOS 14.4.1 / AI 28.4.1

    1 vote

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  13. 長方形を方向キーで変形すると途中から半端な寸法数値になる

    MacOS12.7.3, Adobe Illustrator28.3
    ドキュメント設定の単位、 環境設定の単位→一般・東アジア言語をミリメートル、環境設定の一般→キー入力を0.1 mmに設定。
    長方形を描画し、shift+方向キーの入力(1入力1mmの移動)で幅や高さを拡大または縮小していくと、4〜8回目くらいから中途半端な数値になります。方向キーのみでも何回めかに中途半端な数値になります。
    ずっと整数で変形したいのに困っています。

    3 votes

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  14. After updating Illustrator 2023 to v27.9.2, the name gets changed to Illustrator 2024

    After updating, the name should remain the original, Illustrator 2023.

    using: macOS 12.7.4
    language: Japanese

    31 votes

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  15. バウンディングボックスでのオブジェクト調整時にプレビュー境界が利用されない。

    macOS 13.6.3 iMac27inch(Intel/32GB mem/1TB Storage)/MacMini(M1/16GB mem/512GB Storage)
    Illustrator ver.28.3

    問題が発生したときに実行していた手順
    1.環境設定で「プレビュー境界」のチェックボックスをオンにする。
    2.「表示→バウンディングボックを表示」でバウンディングボックスの表示を有効にする。
    3.100pt×100ptの矩形を描画し10ptの線幅を付ける。この状態では変形パネルのwとhはそれぞれ110ptと表示されている。
    4.3の矩形の任意のコーナーをドラッグするためにマウスポインタを近づけプレスした瞬間にバウンディングボックスがプレビュー境界基準から線幅を参照しない状態となり線幅の分拡大された状態からの調整となる。

    想定していた結果
    プレビュー境界が有効な状態でバウンディングボックスを操作できる。

    実際の結果
    バウンディングボックスでの調整を行おうとしている間はプレビュー境界が無効になった状態での操作になる。

    2020(ver24)以降「プレビュー境界を使用」をチェックしている場合バウンディングボックスは線幅を含めた状態で表示されますが、そのバウンディングボックスを利用して拡大・縮小を行おうとした場合、ver23までのバージョンと同様にプレビュー境界を使わない状態での調整となります。そのため、バウンディングボックスの任意のコーナーをプレスした瞬間にオブジェクトが自動的に拡大された状態からのスタートとなります。この状態では微調整は難しく、運用上はプレビュー境界をオフにしないとバウンディングボックスによる調整はできないと考えます。

    5 votes

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  16. 1 vote

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  17. Ungrouping - Have to ungroup 5 times before it ungroups

    Ungrouping for the last few days has not been working properly. I group 2 objects together, and then when i try to ungroup them i have to tell it to ungroup 5 times before it actually does it.

    Illustrator 2024 28.2

    1 vote

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  18. Svg option

    I don’t see the 3 dots to enter advanced options when exporting to svg

    1 vote

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  19. Pie chart problem with small values

    When I create a pie chart that contains small values along large ones, Illustrator will just delete the small ones.

    These numbers are the original (and the smallest value just disappears):

    25
    12
    5
    4
    3
    2
    58
    17
    1832

    If I change the two smallest values to 5 and 4 it will render these slices.

    25
    12
    5
    4
    5
    4
    58
    17
    1832

    I know it's very small but I do need them to be present.

    When needed I can provide screenshots.

    1 vote

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  20. Crashes daily, usually over night. Can't keep loaded for more than 24 hours.

    Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.

    Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.

    I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation…

    1 vote

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