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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Progress Bar appears randomly then Illustrator Crashes

    progress bar appears then illustrator freezes or crashes

    5 votes

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  2. Right click pop-up context menu box stuck in the bottom left corner of the screen

    This issue started when I upgraded to Mac OS Monterey. Unfortunately, I cannot downgrade. I am using a 2018 MacBook Pro 15.6 laptop. I use a 27" 4k external monitor, but the issue occurs with the monitor and the laptop screen. The right-click menu box issue does not happen with any of the other Adobe programs. I have deleted prefs, uninstalled and installed illustrator, zapped the PRAM, and installed an older version of illustrator with no change. I understand Monterey is a beta now but is there a fix or setting to fix this problem? I appreciate your help in…

    39 votes

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  3. [25.3.1 macOS]Photoshopで作成したpsd画像に日本語のクリッピングパスが使用されていると、Illustratorに配置してもクリッピングパスが反映されない

    再現手順

    Photoshop v21.2.9(2020)やv22.2(2021)など日本語のクリッピングパスでの不具合がないバージョンで、日本語のクリッピングパスを適用したpsd画像を作成。
    Illustrator v25.3.1(2021)で、1で作成した画像を配置するとクリッピングパスが適用されずに配置される。Photoshopでクリッピングパスを欧文にすれば、Illustrator v25.3.1でクリッピングパスが適用された状態で配置される。なおIllustrator v24.3および v25.2.3ではこの不具合は再現されませんでした。

    ※photoshopで作成した画像フォーマットが、eps,tiff.pdfの場合はこの不具合は再現されませんでした。

    動作環境

    macOS Big Sur バージョン11.4

    MacBook Pro 15-inch 2016

    97 votes

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    みなさま、大変お待たせいたしました。

    Illustrator 2021(ver.25.3.1)で発生していた、Photoshop(v21.2.9 や v22.2 など)の日本語名のクリッピングパスでの不具合がないバージョンの PSD ファイルでも、日本語名のクリッピングパスが認識されない問題の修正が完了し、Illustrator 2021(ver.25.4.1)をリリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、お確かめください。

    もし、Illustrator 2021(ver.25.2.3)と同じ結果が得られないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

    【追記 – 2021年8月27日】
    Photoshop 2021 が ver.22.5 にアップデートされ、日本語パス名の文字化け問題が修正されました。
    Illustrator でもクリッピングパスが正しく認識されます。
    https://helpx.adobe.com/jp/photoshop/kb/fixed-issues.html

  4. Illustrator 2022 Ver 26.0.1: Freezes/Crashes on Exit

    Illustrator 2022 works fine, launches as usual. Yet when exiting the software, no matter if used or not, it freezes. The only way to properly exit the app is via Task Manager: End Process.

    Software has already been stress tested, cleaned up and reinstalled. Issue doesn't persist in previous version.

    System Information:
    Edition Windows 10 Home
    Version 21H1
    Installed on ‎20-‎Jun-‎21
    OS build 19043.1288
    Experience Windows Feature Experience Pack 120.2212.3920.0

    18 votes

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  5. Crashing repeatedly 26.4.1

    Since the update to Illustrator v 26.4.1 there have been repeated crashes.
    Crashes creating new document from template
    Crashing when copying and pasting objects into Illustrator and crashing when working in the document. Only using basic shapes, although some shapes do have legacy 3D effects on them.
    Windows 10 Enterprise Intel (R), Xeon(R) E-2276M CPU 2.80GHz 2.81 GHz RAM: 42.0 GB 64-bit OS, x64-based processor

    4 votes

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  6. Illustrator CC2022 v26.4.0 problems duplicating objects with selection key / Mac

    Hi

    the current version of Illustrator CC2022 v26.4.0 is causing massive problems mainly when duplicating objects with choice key, but also simply when moving them with the mouse.

    When duplicating objects with the Option key, a warning tone sounds and a cursor with a black arrow pointing to the top left appears, and a white cross on a green circle appears at the bottom right - just as if you wanted to drag and drop an object from one document to another.

    After that, objects sometimes cannot be moved at all - a warning tone always sounds.

    However, such an…

    2 votes

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  7. 37 votes

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    35 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. File > Place doesn’t work

    The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working

    1 vote

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  9. Square brackets hotkeys used for Increase/Decrease Diameter don’t work when input language is Russian

    If you have default [ and ] keys set for Increase/Decrease Diameter, you have to have English input language set to make these work (at least on Windows).

    In Russian these keys on a keyboard occupied with 'х' (Russian 'ha') and 'ъ' (Russian hard sign). Pressing them does not change the diameter.

    But these do work in Photoshop, and basically elsewhere... except for Illustrator.

    12 votes

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  10. Plugin issues detected

    Some (not all) plugins do not work in Illustrator version 26.3.1. But they work fine in 26.2.1, also they work in all previous versions 26... and 25...
    I tried to fix it, followed the advice "Repair Visual C++ DLL (Windows)", but it did not help https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html?trackingid=TG8SLGS2&mv=in-product&mv2=ai

    Windows 10 Pro 21H2

    2 votes

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  11. PDFファイルをIllustratorに配置する際にアプリケーションがクラッシュします。

    1
    Illustrator
    v26.3.1

    PC
    Windows 10 Pro

    2
    指定のPDFファイルを配置する、もしくは
    ファイルをドラッグ&ドロップ

    3
    PDFファイルの配置ができる

    4
    PDFファイルを配置もしくはドラッグ&ドロップ
    した時点で動作が停止し、Illustratorがクラッシュします。
    直接Illustratorから添付しているPDFファイルを開く場合は問題になりません。

    2 votes

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  12. Vectorisation doesn't work as with CS6

    Before I could vectorise a file (for example this one "SourceFile.gif") and the relsult was like the attached one "VectorisedFile.ai" with the fonction "Image trace" and it works with the 2 following option "line art" or "technical drawing".
    Why doesn't it work anymore ?
    Thanks for your following answer!

    3 votes

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  13. Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected

    I am experiencing a very new issue with Illustrator: when I draw something upon an opacity mask, the effect is not shown in real time.

    Never happened something similar before.

    I'm trying different settings with CPU preview, and also the relevant flag in the preferences (Draw and modify in real time, under "Performance" tab, hte last line) but does not seem to affect.

    This has been happening since the latest update.

    74 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Illustrator not working correctly on large displays

    I am encountering numerous problems with Illustrator that I have not had before. I noticed that they all seem to revolve around things like selecting endpoints or handles for curves. Transforming elements seem to no longer align with the pointer when expanding. All of these are hard to pinpoint and I see numerous other people complaining about the same series of problems that I am having. I believe that it all has to do with Scaling on Large Screens.

    For example, I use 175% scaling on my LG 39" curved monitor. Trying to use the transform features after selecting an…

    1 vote

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  15. While shift-dragging objects green plus appears and picture clipping file is created.

    This issue is intermittent, but when shift-dragging an object in order to maintain vertical or horizontal position during movement, a green plus will appear next to the cursor and upon release, the object will snap back to its original position and refuse to be moved until you use the Cmd+Shft+B shortcut, which seems to clear it temporarily. However, if after that green plus appears you drag your cursor off-window to the desktop, a macOS picture clipping file is created. I have been unable to locate any settings for adjusting the behavior of mac's legacy clipping feature, so I'm hoping this…

    4 votes

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  16. Can't do changes to the containing folder - gude

    A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.

    1 vote

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  17. BUG: Tools, workspace and panels move randomly after restart or wake

    Illustrator and photoshop windows move to random positions after every restart or wake. Sometimes they move off screen in a way that makes them difficult to recover. Please fix!

    3 votes

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  18. BUG: Undo function now resets after ctrl. c

    Before the recent update, I could press undo to go back to a previous item, copy it (without moving or altering it in any way), and REDO all the actions over and paste that copied item but now when i just press copy, it resets so I can't redo!

    1 vote

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  19. pngデータ配置するとイラレデータ開くたびに画像が全てグレーになる

    配置を埋込にしても、CCライブラリからのリンクにしても、一度イラレを閉じて再度開くと再び画像が全てグレーに。

    1 vote

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    123様

    投稿をありがとうございました。上記にもございますように、開発に取り掛かっております。他にも同様の事象が見つかっております。


    以下に、英語ですが開発より記事の投稿がございますので、ご参照ください。

    https://community.adobe.com/t5/illustrator-discussions/issue-with-illustrator-about-the-color-image/m-p/12981944#M323943

    <日本語訳>

    ご迷惑をおかけして申し訳ございません。弊社では、この問題を再現することができます。すでに製品チームにバグを記録しており、現在調査中です。


    この問題は、リンクされた画像を含むAiファイルで発生しています。保存時に「リンク先のファイルを含める」を選択し、再度開くと、Aiファイルの画像が反転したり、黄色く見えたりします。


    これを回避するために、以下の手順をお試しください。

    ●ドキュメントに画像を埋め込む

    ●「リンク先のファイルを含む」のチェックを外す

    ●旧バージョンのIllustratorにダウングレードする


    こちらをお試しいただき、うまく機能したかどうか、またお知らせをいただけますと幸いです。

    どうもありがとうございます。

    Anshul Saini

  20. グラデーションをかけたオブジェクトのSVGファイルのアセット書き出し

    グラデーションをかけたオブジェクトをアセット書き出しでsvgファイルに出力し、出力したsvgファイルを開くとグラデーションが消え黒いオブジェクトになる。

    2 votes

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