Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
233 results found
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Illustrator 2020 keep shutting down
Illustrator 2020 keep shutting down by itself in less than 1 minute after launching it.
1 vote -
Opening template ruins entire program
I launch the Illustrator and click on open new template and the entire program freaks out and any of my previous works are cannot be made out
1 vote -
Illustrator freezes as soon as it opens
Each time I try to open the program it freezes as soon as it launches. The screen will load, but remains unresponsive.
I'm on a windows computer that runs far more demanding programs than this without issue.1 vote -
The main menu in Adobe Illustrator 2021 has broken.
The main menu in Adobe Illustrator 2021 has been broken help us fix the home menu at launch start-up system and get to work on killing all computer bugs in this desktop system Windows 10 Good luck!
1 vote -
コピー＆ペーストできない
「別名で保存」を新規フォルダの中にするとき、ファイル名をコピーし、「新規フォルダ」を選択。
その「新規フォルダ」の名称として先にコピーしたファイル名をペーストすることができない。（もちろん拡張子は抜いてです）1 vote -
Suddenly I can't seem to open or create new files in Illustrator.
when I tried to launch and run my ai files and trying to create new files, the application will just hang and nothing happens. I've uninstalled and re-install but the problem is still the same. It was still working fine 2 days ago. I need a solution fast because I have deadlines to meet!
1 vote -
Literally Everytime I open it it shows a grey screen after the Adobe Startup.
Im using AI and Photoshop 2020 and I cant open it at all. Though it shows no problem when I open a file. Its just I cant make new files, it doesnt work. My university work i have been postponed for 2 weeks because of this. Please help.
1 vote -
Illustrator Crash all the Time
I cant open My Adobe Illustrator.
Process: Adobe Illustrator [2530]
Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: Adobe Illustrator
Version: 24.2.1 (24.2.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [2530]
User ID: 501Date/Time: 2020-07-31 10:42:31.074 -0700
OS Version: Mac OS X 10.15.6 (19G73)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)Time Awake Since Boot: 2400 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
Exception Note: EXCCORPSENOTIFYTermination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code…1 vote -
When opening, keeps opening tabs and keeps looping
This keeps happening, even after re-installing. I cannot use illustrator at all.
1 vote -
1 vote
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Illustrator crashes when opening AI file contains paths exported from Photoshop
Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.
1 vote -
Have to sign in every time I launch Illustrator
Every time I launch program, on the same computer, same day, even if only a short time has passed, I have to sign in with Adobe Cloud credentials. I've signed out of the Creative Cloud Desktop app and signed in. Still happens after first launch. Painful.
1 vote -
Freeze and Crash on every save and Opening issues
Launches in a window too small to open and freezes and crash when trying to export or save
1 vote -
Can't Install or Launch ANY version of AI 2020 after the 24.2 update
On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…
1 vote -
Intro screen icons are not aligned
- The latest version of Illustrator
- On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned. Should be aligned I guess. With a new update 2020 still the same issue.
1 vote -
Illustrator doesn't wokt
Hello,
- i7, 16gb ram, windows 10.
- when i open illustrator this happens. it doesn't work. I tried reinstalling. Still no succes.
please help
1 vote -
no preview of current work
the preview or where you work does not show rather it simply shows the previous page and does not change
1 vote -
In Legacy "File New" Interface can't change Name from Untitled-1
On Illustrator CC 24.1.1 (64bit) on Windows 10 v1909 using the Legacy "File New" interface from the home screen on a fresh launch it is impossible to change the value of the file name. It shows as selected text, yet typing, reselecting, hitting delete and backspace all do nothing to change the text from "Untitled-1".
1 vote -
Shortcut Window doesn't auto close
When opening Illustrator you are welcomed by the shortcut window showing previous files and most used file creation options etc.
On Illustrator 24.0.3 and previous iterations when using the shortcut window the file opens as it should but you are left with a blank shortcut window open, which then needs to be closed. I have attached a screenshot.
I am using an iMac with High Sierra
1 vote -
Plug In Error Message
I get this error message every time I start Illustrator. Running Windows 10
1 vote
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