Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
381 results found
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Emoji rendering issues
- Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
- However, the 😟 will show up when inserted from the Glyphs palette.
To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.
7 votesPlease share a screen recording
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Eyedropper tool vanished from tools panel
Whenever I restart my computer and open Illustrator, the eyedropper tool disappears from my tools list. The measure tool is in its place. No option to hold down the measure tool to expand to the eyedropper tool. Also not showing up when you try to add the tool via the Edit Toolbar feature.
6 votes -
Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave
Hi
I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
First the screen freezes.
Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
This is happening every time I open up AI without exception.
Note: When I started my computer in safe mode-AI is working normally.
What should we do?
Thanks in advance.6 votesPlease follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
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Illustrator CC 2019 freezes when trying to save.
Illustrator freezes while trying to save, both locally or on a network drive.
6 votesHi,
I would like to know if your issue is resolved ? If not please help us by answering few questions-
Hardware you were working?
Is this very frequent?
Your operating system?
Are you connected to a VPN?Please revert us back with the above information,it may help us to reproduce the issue in house.
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Properties panel contents scaling and freezing
The contents of the Properties panel is scaling down to tiny sizes. It doesn't reset until you quit and reopen Illustrator (CC 2018).
The scaling happens with ⌘+scroll while hovering on the panel. The contents will scale up or down as long as you are holding the ⌘, but if you let it go while the contents are scaled down the panel with freeze at that scale and won't respond to ⌘+scroll anymore. The panel's functions still seem to work fine after this.
6 votes -
Right Click does not work
This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!
6 votesHi,
Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .
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Pasting an object with perceptual gradient applied expands it and converts into an image
- Create a rectangle and fill it with a gradient (liner/radial)
- In the gradient panel, change the method from Classic to Perceptual
- Copy the object
- Paste the object
Check the Appearance panel — it’d show the object is now an image, with the original perceptual fill tucked under the pixels!
And if the object had a stroke, it becomes a group with a stroke in it separated.5 votesPlease try to go to Preferences > Clipboard handling and disable Include SVG Code option. Does it change anything when you copy and paste an object with a perceptual gradient applied? Does it become rasterized?
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Fonts change after reopening Illustrator file
I created a mailer in Illustrator with around 10–12 artboards and exported everything perfectly with the correct fonts. When I reopened the same file after two days to make changes, all the fonts had changed automatically, some text had disappeared, and the layout no longer matched my earlier exported JPGs. The fonts were installed and displaying correctly at the time of the first export, so the issue only appeared after reopening the saved file. I’ve attached the before/after GIF to show the difference.
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incorrect_fonts.png 675 KB -
correct_fonts.png 787 KB -
STD-3119-7A%20PartPreview%20CORRECT.pdf 704 KB -
STD-3119-7A%20PartPreview%20CORRUPT.pdf 319 KB -
Screenshot%202025-07-16%20at%203.30.09%E2%80%AFPM.png 85 KB -
Screenshot%202025-09-02%20at%2010.00.12%E2%80%AFAM.png 1142 KB -
Screenshot%202025-09-02%20at%2010.00.24%E2%80%AFAM.png 413 KB -
Layer%201.jpg 490 KB -
Layer%202.jpg 519 KB -
Screenshot-(79).gif 2539 KB
5 votes -
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Can’t overwrite values in size fields of the New Document dialog
When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.
You have to use backspace — incredibly irritating. Please fix.
5 votesThanks for reporting the issue , Illustrator team really appreciate this.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .
Thanks and Regards ,
Ankit Goyal
Illustrator Team -
Illustrator 25.0.0 breaks precision of metric units when working under custom created workspace
When I create custom workspace and want to make new object, and when I type dimensions in the dialog box, Illustrator breaks dimensions, e.g. 250 mm becomes 250.5 or 250.06 or 249.999 or else. This also happens when I open previously created documents with exact dimensions, e.g its dimensions become broken.
Note that this is happening only with custom workspaces created, and the problem persists even if I switch back to the default workspace. The only working solution is reinstalling Illustrator and working under any of the default workspaces, which is driving me nuts. Please fix it.
MacOS Mojave 10.14.6
5 votes -
Color Picker Selects White Instead of Black
Very bizarre problem:
- I will create a new object using the pen tool.
- I select the Stroke Color icon and choose black for a border color.
- Illustrator will invariably select white instead of black. I will have to go back to the color picker and select black again for it to stick. Really irritating.
5 votesPlease provide a video of this problem happening, and ideally a test file to try.
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Illustrator 2019 Alignment not working
Illustrator 2019 Alignment feature not working. I can't center or align my work.
5 votes -
Transform effect and Move dialog refuse to use negative numbers
This has been a problem for a long time -- not just the current version of Illustrator. When applying a transform effect to an object and using the "move" part of the effect, negative numbers get converted to positive numbers. Occasionally I can "fool" the effect by not previewing the results but that doesn't work often. This happens whether I type in the numbers by hand or use the slider.
5 votesDoes anybody else have this problem today with the recent Ai builds?
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Window tabs in illustrator glitch can't navigate
I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
5 votesHi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
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Strokes become sporadic and missing in some places
Strokes become sporadic and missing in some places. I don't know what the issue is. My strokes were perfect yesterday and now I update my Mac and the strokes are now sporadic, jagged and missing in places. See screenshot.
5 votesHi,
We apologize for having such an irritating issue with your workflow.
The issue is still not reproducible in-house. We need your help to reproduce the issue.
Please provide your system details and the objects with which you are working.
If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, also please do mention this User Voice thread link in the mail. -
'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'
'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'
This happens when saving an illustrator doc now.
5 votesHi,
Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.
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Opacity bug
AI CC 2018
I turned the opacity down on a selection to see below layers. Then I went to work on below layers. Upon returning to original layer and re-selecting the object to return it to 100% opacity it showed I was already at 100%. I could not get it back to 100% until I copied and pasted the object to a new layer.5 votesHi,
It seems like opacity is applied on the Layer and not on the object inside that layer. It is possible that the user is selecting object inside the layer and not the layer itself. Hence the user is able to see the opacity of object which is 100% in this case and not the changed opacity of layer.
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Illustrator takes years to save normal sized files without any super expensive graphical elements
Illustrator takes years to save normal sized files without any super expensive graphical elements
4 votes -
2026 Version is working horribly. What should I do?
2026 Version is working horribly. What should I do?
4 votes -
フォントの表示がおかしい
本日Illustratorのアップデート後、作成途中のドキュメント上のほとんどの文字が正常に表示されなくなりました。例えば、文字間の詰めが-1000のようになっている（数値は0なのに）。漢字が図形に化けている。書体によっては、まとなものもありますが、メインで使う新ゴやリュウミンなどは全く表示されません。
ところが、フォントの表示がないのに、PDFにすると表示されているのはなぜでしょう。4 votes
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