AdminEgor Chistyakov
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2 votes
An error occurred while saving the comment An error occurred while saving the comment Andra, in another report (http://illustrator.uservoice.com/forums/601447/suggestions/46864045) you commented the bounding box is enabled for you, and it makes it different from most of 'my handles are gone' entries here...
Please tell more — does it happen for all objects? Images, placed or embedded? Live shapes? Hand-drawn paths? In any file (new, old)?
I’d suggest to make a copy of your Preferences (<OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\<locale> (e.g. en_US)\x64\Adobe Illustrator Prefs) — to share with a team if needed later — and to reset them from you Preferences > General. Please comment back. -
2 votesNeed More Info · 1 comment · Illustrator (Desktop) Bugs » Effects, Appearance, Graphic Styles · Admin →
An error occurred while saving the comment Odd! Please share the test file, so the team can review it faster.
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2 votes
The issue has been reported to be fixed in 29.8.1 build. Please update, test, and comment back if it truly is
An error occurred while saving the comment 29.6.2 is not the latest build, 29.7.1 is (and 29.8 is being rolled out).
Does it behave better in a newer or in a Beta build (if you can test these)?
Can you recreate this problem with a new document created from scratch?
Can you share the original file with the team? If yes, and you are OK to make it public — attach it into a comment here. Otherwise, please send it to sharewithai@adobe.com (mention the link to this report then for tracking it back — http://illustrator.uservoice.com/forums/601447/suggestions/50426724) -
2 votes
An error occurred while saving the comment Indeed, it gets placed as an inverted copy for me, and it makes it somewhat similar to a previously reported and fixed problem:
Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document
http://illustrator.uservoice.com/forums/601447/suggestions/45228802Interestingly when I open the TIFF in Photoshop and resave it using the same parameters Ps can read (16 bit Grayscale image with no LZW compression), the result is getting placed just fine, not inverted...
Files are different, but somethin in the original (don’t know yet what exactly) leads to this effect... -
2 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment That’s amazing. Indeed the weights are just swapped for the Roboto. No overset...
An error occurred while saving the comment Sure! If possible, please send both copies of it — the broken one and the previous.
An error occurred while saving the comment Riley, I read all comments here (I mean all).
Aha! You say you 'ended up downloading an older version' — does it mean you work with a cloud document? .aic?
In this case — can you please share the link to a copy of this document with a team, so they can look into it? Ai 29.7.1 has a ton of font-related problems, and they are trying to find the root of it. Send it to sharewithai@adobe.com, and put the link to this particular report in the body of the email — http://illustrator.uservoice.com/forums/601447/suggestions/50403765
Thank you!An error occurred while saving the comment Riley, it feels like another recently reported problem:
Font styles applied to portions of text 'slide' / shift positions when area type overflows
http://illustrator.uservoice.com/forums/601447/suggestions/50337411I understand that you downgraded already... but can you check or remember if the text areas that you have in the file are / were overflown?
The problem was solved in the Beta build — can you try? -
17 votes
An error occurred while saving the comment Even with AG panel I cant’ bind the value of an offset to a value of transform in sync.
Sp yeah — all hail to LEPE, but variables would be great to have anyway.An error occurred while saving the comment CSS has variables, saves a ton of time. Imagine modern web without these!
AdminEgor Chistyakov
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4 votesDone (Available in Beta) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
This is fixed and is available now in beta. Please check and share your observations.
Regards,
Aishwarya G Gadodia
An error occurred while saving the comment @retoid, it’s not in 29.7.1, but it IS fixed in Beta. I assume it should land in 29.8 when it gets fully rolled out.
An error occurred while saving the comment @retoid, this is what’s happening.
Your Pencil options say 'Don’t fill new pencil strokes'.
When you have a shape with black fill and no stroke selected, as soon as you start drawing, Ai removes the fill — and it never had stroke in the first place — so the line gets neither stroke or fill — and this is what you are getting.Unlike Brush tool, that uses a fill’s color to make it into a stroke’s color automatically, Pencil tool is used by many to draw objects with fill only, that’s why no transferring happens. What do you expect to get in this case? To have the black stroke? Please comment.
The problem I see though — with this combinations of options and appearance, the newly drawn path is invisible while being drawn.
I think Ai should fall back temporarily to displaying the edge line in cases like these, making sure we still see the path (as if we see one with Live Preview unchecked).
The team is aware of this, and your comment hopefully will help to get this fixed — thanks.AdminEgor Chistyakov
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An error occurred while saving the comment I see! It is indeed a bug, and I confirm the behavior. It should not work like this for sure.
Thanks for the patience, Rayan! -
3 votesAdminEgor Chistyakov
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An error occurred while saving the comment Haven’t heard about it yet...
Does is happen with PSD files only? What about PNGs or something else?
What about the 29.8 build that has just been released (it might not appear yet in your CCD, it gets published in waves)?
What about Ai Beta? -
2 votesAdminEgor Chistyakov
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3 votes
We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.
An error occurred while saving the comment There was a specific bug with extremely large images being scaled down — these refuse to get selected by a click, you’d have to draw a marquee to select them.
I’m not seeing the file sent, but I wonder if this is what’s happening and if the arrow keys would move these.An error occurred while saving the comment Olivia, how large is the resolution you choose when you try to rasterize the Image Trace result, and how large is the object (in the document units)?
Can you reproduce this behavior with a smaller tracing / smaller resolution?
Can you reproduce it at all with something different?Can you share the file along with the linked image you use (of it is linked) with the team, for studying?
Please attach these in a comment below if you are OK with sharing it publicly or send to sharewithai@adobe.com (in this case mention this report’s link — http://illustrator.uservoice.com/forums/601447/suggestions/50417133) -
2 votesAdminEgor Chistyakov
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7 votes
An error occurred while saving the comment Please share the files and the screenshots — here in a comment, if you are OK with sharing these publicly, or via sharewithai@adobe.com (in this case mention the link to this very report, http://illustrator.uservoice.com/forums/601447/suggestions/50420730)
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2 votesAdminEgor Chistyakov
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12 votes
The team is able to reproduce the bug and intends to fix it
An error occurred while saving the comment I can confirm this. Thanks for reporting it faster than me, I really appreciate it.
Indeed, it happens once, and it defaults all the appearance. This happens for me usually when using a similar dropdown form the Appearance panel.
The dropdown usually appears torn out in the top left corner of the app.
Undo and clicking the button again helps. Usually happens once per session, but I had cases when it occurs several times in row.
Here’s the demo GIF.AdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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4 votes
An error occurred while saving the comment Does your text that gets outlined have forced line breaks?
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1 vote
An error occurred while saving the comment Not sure what you mean. Illustrator offers two commands, Object > Arrange > Bring to Front, Send to Back... these move a selection to the top or to the back of the layers that have the selection in them. And these have hotkeys to call them faster.
Perhaps you mean something else? Please clarify. -
9 votes
Hi Everyone,
We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
An error occurred while saving the comment I suppose the recent 29.8 should have the fix for it. Can anyone confirm it?
An error occurred while saving the comment Daté, the team plans to push the fix into the next Prerelease build, and it means it then goes into general one — soon. Usually minor builds happen each 1-3 months, but there is no definitive schedule.
An error occurred while saving the comment Rob, please check this also:
— Does it happen when you switch between RGB-RGB docs or CMYK-CMYK ones?
— Does it matter if Swatches panel is docked or floating?
— Does it happen if the panel is docked and collapsed or hidden and later expanded?
— Build 29.7.1 has Recent Colors section — does it mater if it’s enabled or not?An error occurred while saving the comment Rob, can’t reproduce it. Swathes stay when I Cmd/Ctrl+Tab between docs.
Can you share a screenshot or a video of this behavior?
What is 'view swatches' button you mention? Is it one of two toggle buttons in the top right corner of the panel (Show List View / Show Thumbnail View)?
Does it behave the same way in Beta or in the previous build (which one is you using, BTW?)
Can you reproduce it from scratch, or does it affect only specific docs? -
1 vote
An error occurred while saving the comment I’m both happy and sad. The bug slipped away, even though you can work now...
If anything like this happens again, please come back with details (don’t mean I desire it, but...)An error occurred while saving the comment Zaid, does it mean these are local, or did you install them from Adobe fonts? Please share the file that is having this problem, along with the font files used.
Please send these to sharewithai@adobe.com (and mention the link to this report, so the team can track it back here, http://illustrator.uservoice.com/forums/601447/suggestions/50406393)
Andra, can you please record a small video (it doesn’t have to be the full screen) and show how exactly does it behave for you?