AdminEgor Chistyakov
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Wrong exported image size (extra pixel added) if artboard coordinates are non-integer, not pixel-perfect
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188 votesThis issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.That is the workaround, and it’s reported that it’s not always the case.
At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.
An error occurred while saving the comment Jason, please check the coordinates of your artboards. Currently these need to be integer to avoid the 1 extra pixel. If it’s not the case — please share more details about the layout.
I’m merging your report with the larger one.An error occurred while saving the comment Yep, you tested it properly and came to the right conclusions.
To have the results pixel perfect, the artboards (in pixels) should have integer values, integer coordinates (from the corner, not the center), and the resolution should be a multiple of 72 ppi, which is 1:1 on PostScript, where pixel equals point.
When these are not honored exactly, rounding happens.The larger problem you commented on recently (http://illustrator.uservoice.com/forums/601447/suggestions/30992416) is specifically about trimming the extra 1 px row and column of the resulting images to match the desired size EVEN when the COORDINATES only are not integer, but SIZES are — as set by the user.
It seems pretty similar, so I think it can be merged, if you wish to.
An error occurred while saving the comment @Matthieu, this is another problem, and it’s simple math, and a bane of the metric world :)
The resolution values you used are not ALL possible ones, you forgot to set a custom one — and to get nice integer linear sizes in centimeters we HAVE to use a a fractional value.
300 ppi (point per inch) means each 25.4 mm (1 inch equals to it today) will have 300 pixels. The other way around means 1 cm will have 118,11 pixels. And pixels can’t be cut in fractions. So these get rounded. That makes your 28 cm with 300 ppi equal 28×118.11 = 3307,08 pixels. If rounded down, your 28×40 cm becomes 279,99×399,97 cm (3307×4724 px), if rounded up (like i happens in your case) — 28,01×40,01 cm...Photoshop offers PPCM as a unit of resolution, one can change in Preferences. Illustrator offers none. Here is the request you can upvote: http://illustrator.uservoice.com/forums/333657/suggestions/32403901
Until then, some of use have to use fractional values for PPI, to get clean linear sizes: 304.8 ppi to get 120 ppcm, 508 ppi to get 200 ppcm, etc.
An error occurred while saving the comment Glad it worked for you.
Coloration can be different because of the color management. Perhaps the scripting method doesn't write the current color profile into the image, and you viewer respects profiles. Sadly, I don’t have enough knowledge on how it’s handled... but I suggest visiting Adobe Community, Scripting section), and asks the question there: community.adobe.com/t5/illustrator/ct-p/ct-illustrator&tabid=discussions&topics=label-scripting
Please also share there your actual color settings, along with the test file and test results, so people can try to figure it out. Forums are great.If it turns out to be a bug — come back here and log it.
As for this one — do you mind me merging it into the larger one?An error occurred while saving the comment Ben, this is a great observation and a well-writted and documented report.
Thank you for this.What are the coordinates of your artwork? As I see it, Illustrator documents are point grid based internally, and integer global coordinates for both artboards and objects are critical to have crisp results without fractions of a point/pixel creeping into the rasterization. Obviously Ai should use local grid... there is a larger general report on that topic, http://illustrator.uservoice.com/forums/601447/suggestions/30992416
If you have this problem, but the coordinates (both for artboard and global rulers) are integers — please share the test file, so the team can review it.
If fixing coordinates solves the problem — again, please comment back.An error occurred while saving the comment Ruud, instead of using the final sizes of the artboards specified, Illustrator calculates these based on their coordinates on the global document grid.
if you pick the Artboard tool and check the X/Y values in the Control or Properties panel, you'll see that the artboard is not placed exactly one the grid — like the attached coordianates_fractions.png shows.
If you change them to be integer, like the second image shows, this file gets exported as 120005 × 9005.This is a known problem, reported here: http://illustrator.uservoice.com/forums/333657/suggestions/30992416
Would you mind me merging your report with this one?An error occurred while saving the comment Strange... Would you mind sharing the copy of the file here, please? Remove everything, but keep the layout of artboards.
I am testing this and can’t reproduce, so perhaps it’s file-specific. Needs a close look.An error occurred while saving the comment Can you check the coordinates of the artboards, please? Are these integer numbers, without any fraction?
An error occurred while saving the comment Do not worry. I just wanted to make sure this is the same popular problem reported earlier — it is.
The main reason this happens — fractional coordinates the artboard has. Once you reset rulers, this should get exported fine (although some report it does not help).This explains it, but doesn’t excuse though... and it should be fixed eventually.
As I said before in the comments to this report, Ai knows the final size a user wants, and it should stick to it.An error occurred while saving the comment Either attach here if you are OK with making it public, or via email: sharewithai@adobe.com (in this case also put the link to this report: http://illustrator.uservoice.com/forums/601447/suggestions/48293624)
An error occurred while saving the comment K-O, can you please share both the test file and the exact setting you used to export the image?
The team would need these to replicate the problem.An error occurred while saving the comment A separate report was made about a similar problem but for assets:
https://illustrator.uservoice.com/forums/601447/suggestions/48077885An error occurred while saving the comment This is rubbish. I've been fighting with extra pixels for years. It got better, but these still happen occasionally.
Izabela, can you please share the file which results this (especially 8px!)?
The content is not that important, I believe, just artboards.Put it here in the comments or send it over to sharewithai@adobe.com if you don’t want to do it publicly (then please state the link to this report for better tracking — https://illustrator.uservoice.com/forums/601447/suggestions/45798424)
And please provide the exact steps you are performing: which export method, which settings, etc. Maybe record a video even, or a GIF — this would help developers to jump to this sooner.
Thanks!An error occurred while saving the comment Hans, your previous request about the same issue has been merged into a more general one. This one has to be merged as well. Why do you keep posting this as a separate request? To bring some attention to it and not to the main one, and dilute the applied focus? :)
An error occurred while saving the comment Related request:
https://illustrator.uservoice.com/forums/333657/suggestions/44429721
Probably won’t be necessary when main problem gets fixed.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment It might relate to a known problem when artboards’ coordinates have fractional values.
Try to position them exactly on grid, with integer coordinates and check if the problem stays.An error occurred while saving the comment Kaja, make sure that your artboard’s coordinates (X, Y) are integer.
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22 votes
An error occurred while saving the comment Sipke, I know exactly what you mean.
Indeed, some things WERE changed. The intentions were good, but these lead to most of scripts that were designed for working with artboards to become flawed. In short, previously Ai allowed only ONE artboard selected at any time. Today, Ai allows many to be selected, to allow pasting on chosen ones ( https://illustrator.uservoice.com/forums/333657/suggestions/32146360 )... but the team forgot to allow scripts to select artboards!The report is here: https://illustrator.uservoice.com/forums/601447/suggestions/50230332
Please upvote!An error occurred while saving the comment Dave, there is workaround I can offer, a free set of custom scripts by 3flab:
https://onthehead.com/ais/
Scroll down to View section.
You can wrap these into actions and use instead of native hotkeys.
They are now perfect, but worth trying.
Please comment back if they help and how does it differ from what you want.An error occurred while saving the comment There is a workaround we can use, with a set of scripts:
https://onthehead.com/ais/ — scroll down to View section
Display next/prev artboard in center
Display neighbor artboard in center
Display first/last artboard in centerNot exactly that, but does the trick. Unfortunately, this is not that fast as native commands. Still worth trying.
AdminEgor Chistyakov
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3 votes
An error occurred while saving the comment There are many ways to run a script faster, both on Windows and Macs.
Sadly, the very obvious one — assigning a hotkey for a script in File > Scripts — is not possible in Ai, unlike in Ps... and here’s a request about it: http://illustrator.uservoice.com/forums/333657/suggestions/31039456The most simple workaround is to create an action and record calling the script in File > Scripts, and assign and an F-key-based hotkey.
But if you are all out of actions, using third-party apps can be a solution. Autohotkey today is the most powerful scripting platform for Windows, with a simple enough syntax: https://www.autohotkey.com
There are plenty of examples online (however, it’s important to distinct the legacy V1 from the more refined V2). Autohotkey opens a vast world of possibilities for Ai.The other workaround would be to set up a shortcut for the script, open this file’s properties, open Shortcut tab and set a hotkey it allows to :)
An error occurred while saving the comment Also, I can advise using a single script to toggle this option.
Rename it to .jsx from .txtAn error occurred while saving the comment I personally almost never use this option, and to see it forced into this menu would make me rather irritated.
Here some people propose to have collapse/expand to deal with the menu getting too long: http://illustrator.uservoice.com/forums/333657/suggestions/49395614So I think upvoting this request, about adding custom commands into this menu, makes more sense:
http://illustrator.uservoice.com/forums/333657/suggestions/32692501
Would you mind me merging this one into it? -
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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4 votesAdminEgor Chistyakov
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An error occurred while saving the comment Walter, do you mean you have to open options each time, like on relaunch? I enabled all 'Show' options once, and it stick for me, never getting collapsed into the basic panel. Does it work differently for you?
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3 votes
An error occurred while saving the comment Indeed! I noticed the obvious similarity, but skipped the name. My bad!
The other user never confirmed the similarity and mentioned shadows, but I feel these are similar enough to be merged.An error occurred while saving the comment I see, thanks. But do these look similar to the reports I shared links to?
And please comment back when you can verify if the previous build behaves better.An error occurred while saving the comment There are two similar reports I’m aware of:
1. Images in file are not showing even though the file is already relinked — http://illustrator.uservoice.com/forums/601447/suggestions/50633909
2. Images and Shadows Not Rendering Correctly — https://illustrator.uservoice.com/forums/601447/suggestions/50581817
Do these look similar? Does toggling CPU Preview change anything?
What Illustrator version are you using?An error occurred while saving the comment David, please package both and send directly to the team via sharewithai@adobe.com
Mention the link to this report, so they can track it back here — http://illustrator.uservoice.com/forums/601447/suggestions/50581817
It seems to be a part of the larger problem, and every bit of data counts.
Just to clarify also... are these files located on a local disk? not-cloud managed, not over a network or on a NAS?An error occurred while saving the comment Seems like a related problem:
http://illustrator.uservoice.com/forums/601447/suggestions/50633909An error occurred while saving the comment Seems like a related problem:
http://illustrator.uservoice.com/forums/601447/suggestions/50581817
Do you use Drop Shadows in the document?An error occurred while saving the comment Does it happen in only the latest build, with GPU Preview?
Does it behave differently on various zoom levels?
Does clipping / unclipping change anything? Do these appear when exported?
Please share your full workstation specs.An error occurred while saving the comment Yes, I can see this at your screenshots, but not within the file... and if there is no difference between GPU and CPU Preview, it probably means it just struggles with rendering in general. The GPU is integrated in the iMac’s M3 chip, AFAIK...
I’ll try to bring some attention to it. Have you ever noticed this with other files at all?An error occurred while saving the comment Thanks for the file, studying it.
So far all the shadow applied to all rectangles seem to be rendered fine for me (although I’m at Windows 10, with a different GPU).
When a shadow vanishes like this — does the effect still get shown in Appearance panel? Does it appear back if you toggle View > Preview on CPU?Two circles missing images (Francium and Radium) are not clip groups when I study them in Layers... no images are there. I noticed though that those clip groups that do have images are made of a grouped ellipse and an image — never heard of it being a problem, but perhaps clipping an image with a grouped ellipse can lead to images vanishing? Are you sure you had the images for these two elements in the first place? Odd...
Alos, just wanted to mention the atomic weight for Francium has parentheses (while others elements don’t), and the Sodium’s rectangle has smaller corner radii than other elements.
If you can, please try to check how the file behaves in Beta build — it’s available in your CCD app and will get installed next to the general build (be warned though that it will rewrite your .ai file association).
An error occurred while saving the comment David, please share a test file (with images included, using File > Package), and the spec of your computer: OS, GPU, etc.
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3 votes
An error occurred while saving the comment A related request:
Artboard titles should not be covered by bleeds, when 'Show Artboard name on canvas' is enabled
http://illustrator.uservoice.com/forums/333657/suggestions/50661608AdminEgor Chistyakov
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4 votes
An error occurred while saving the comment A related request:
Please make an artboard name and number on top of artwork
https://illustrator.uservoice.com/forums/333657/suggestions/50739803 -
4 votes
An error occurred while saving the comment Dorian, are you trying to save this document into Adobe cloud or somewhere locally? over a local network or on a hard drive? in a cloud-managed folder or not? Is there a difference?
How large are these documents, in MB?
When did it start happening? What version of Ai was the last one to save the documents normally for you?
Does it have fonts, symbols, styles, any presets? Does it help to remove all unused ones? (the Action panel should have a default action to do this)
Can you reproduce this problem with a freshly created document?
If not — would you mind sharing the one that is flawed with the team for reviewing? Please provide as much details as possible to help to start the investigation. -
4 votes
An error occurred while saving the comment Illustrator doesn’t offer this function, it’s something CAD apps usually do. Ai is a more general solution.
However, there are methods to just enable this full-screen crosshair with other means.On Windows, a specialized Microsoft PowerToys app offers Gliding Cursor:
https://learn.microsoft.com/en-us/windows/powertoys/mouse-utilities#gliding-cursorI’m not aware if MacOS has something native, but here is a quite large list of third-party apps offering guides like this:
https://apple.stackexchange.com/questions/48515/cursor-as-full-screen-crosshairsDoesn’t mean Ai should never get its own, I just offer a workaround.
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2 votes
An error occurred while saving the comment You reported this in the Beta section. Do you gave this problem with the Beta build only or was it a mistake and you meant the plain version 30?
Can you share what fonts do you have missing? Can you show the message you are given when a document gets opened, and, if possible, share the document itself with the team? -
2 votes
An error occurred while saving the comment Corrine, when I check, it works as I think you want it to work, when I just drag vertical guides outside of the bounds of the symbol’s artwork, like the attached image show.
Does it work for you? -
2 votes
An error occurred while saving the comment Please tell more about your specs: OS scaling, locale. I feel like this happens because of the UI font used, and your language...
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32 votes
An error occurred while saving the comment Indeed. I rejoiced too soon... Ai now just ignores the internal resolution and treats everything as images with 72 PPI, linked or embedded :(
AdminEgor Chistyakov
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An error occurred while saving the comment When I test this, I see the scale is calculated based on the resolution of the image...
If I resize an image on canvas, the effective resolution changes and the scale value in the panel changes as well....but there is a difference how different formats are handled! And it’s a mess.
Technically, an image can have no resolution value specified.
In this case Ai assumes one to be 72 ppi.But if there is one...
Ai respects this value for TIFFs, PSDs, etc. — but ignores it for JPEGs! The scale for these is calculated as if it’s 72 ppi, no matter what is written in the file...When I check this in InDesign, JPEGs are handled fine (and InD shows the file’s own resolution and the effective one (as scaled on canvas) as separate values).
This problem was reported here at UV previously.But your screenshots show TIFFs however...
And one is 3149×2158 px, while the other is just 644×441 px... And the file size in Bytes differ, and the resolution value: 125 ppi VS 200... as if these were different files. I think they are :)So I recreated two TIFF files with these parameters.
What I found is that the scale is calculated properly for TIFFs ONLY if it’s layered! If the TIFF is flattened (that is when you open it in Photoshop, it shows 'Background' and not 'Layer 1') — the resolution is again assumed to be 72 ppi and the scale is calculated , even though it’s placed on canvas respecting the resolution.
This is not good at all :(
Definitely needs studying...An error occurred while saving the comment An error occurred while saving the comment An error occurred while saving the comment Illustrator is correct by saying the image now has 300ppi — this is the 'effective resolution' of it, the 'real pixel density' this particular piece of raster now has, and it matches the original resolution the image had when you placed in on canvas. If you scale it further — you’d get it grow larger, because the pixel density increases.
As for the PSDs which stay scaled differently — I’d like to see that, if possible, when it happens for you. It should work the same way, but who knows?
An error occurred while saving the comment This is actually an intended behaviour, although not as evident as it might look.
See, Illustrator has an internal 'base' resolution for raster images, which is historically is 72ppi. When you embed an image, Ai no longer knows about its original resolution (because this is something what a linked file can have, not an embedded piece of a raster), but have to display it anyway, scaled to the size you used. So it assumes it has 72 and rescales it.
If a linked file does not have a resolution values stored in it at all (there is no punishment for it), Ai uses 72ppi also — as many other applications do. So when you put an image which is 120×120px into a document with 'pixels' units in Illustrator, it gets put as 120×120 exactly because 'undefined 72' matches with Ai's 'internal 72'.
72 / 300 equals 0.24 exactly — here you have your 24% of the scale.
Does it make sense for you? Please reply back. -
3 votes
An error occurred while saving the comment Richard, is this still an issue?
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2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghAn error occurred while saving the comment Michael, I wonder if you are still having this problem?
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2 votes
An error occurred while saving the comment I wonder other panels are visible when it happens? And if this happens at all now?
Please share the full OS settings.
Can you reproduce this problem from scratch with a new document, with a simple rectangle in it?
Have you tried all three methods to produce an SVG? Save As SVG, Export As SVG, the Asset Export panel (Export for Screens)?