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AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator)

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  1. 41 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi Alex,

    Thanks for reporting this issue.
    Can you kindly provide following information:
    1)For Win: Go to Help->About Illustrator and Tell us the Illustrator version you are seeing 23.0.1 or 23.0.2?
    Mac: go to Illustrator->About Illustrator and Tell us the Illustrator version you are seeing 23.0.1 or 23.0.2?
    2)Kindly provide Steps with which you are facing issue.

    Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    We had taken you feedback on this.

    Regards
    Ankit Goyal

  2. 29 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    Hi ML,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Kindly provide following information and share with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    1)Is there any particular file with which you are facing issue or it is in general?
    2)if possible You can share the Test File package via FIle->Package .
    3)Kindly share your preferences folder with us
    MAC: /Users/<User Name>/Library/Preferences/Adobe Illustrator 23 Settings/<Locale e.g. en_US>/
    Win: C:\Users\<User Name>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings\<Locale e.g. en_US>
    4)Kindly provide some video or Test Steps with which you are facing the issue.

    Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi Micah,

    Thanks for re-sending mail to us.
    I have received your mail , We need few more information to reproduce this issue in house mailing you on same thread.

    Regards
    Ankit Goyal

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    Hi Mlcah Johnston,

    Kindlly resend your screen capture video , i am unable to find your email.
    Kindly mention user voice issue title on Subject or give reference to this post.

    Thanks & Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi Stacy,

    Thanks for reporting this issue, Illustrator team really appreciate this.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is there any particular file with which you are facing issue or it is in general?
    2)Kindly provide some video , Test file or some steps with which you are facing issue share with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  3. 1 vote

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    Hi Marek & Dllyana,

    Thanks for sharing this issue,Illustrator team really appreciate this.
    You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop.

    An error occurred while saving the comment

    Hi Marek & Dllyana,

    Thanks for sharing this issue,Illustrator team really appreciate this.
    You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop.

    Regards
    Ankit Goyal

  4. 37 votes

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    An error occurred while saving the comment

    Hi Luis,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

    Regards
    Ankit Goyal

  5. 36 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi,

    Thanks for reporting , we are able to reproduce this bug ,send it to engineering team for further investigation.

    Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi Joaqulm,

    Thanks for reporting this issue, illustrator team really appreciate this.
    Kindly provide more information on this scenario like workflow/steps in which you are facing the issue or video or gif so that we can investigate this further.

    Regards
    Ankit Goyal
    Illustrator team

  6. 40 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    Hi,

    Thanks for reporting , we are able to reproduce this bug ,send it to engineering team for further investigation.

    Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi Ferdinand Kuchlmayr,

    Thanks for your response , Please share you preferences with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi ,

    Thanks for reporting this issue to us, illustrator team really appreciate this.
    I am unable to reproduce this issue in house ,
    Kindly provide more information like your preferences
    Win: <OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\<Locale>\x64\Workspaces\
    Mac:1
    <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<Locale>/<Workspaces>
    so that we can investigate this scenario further.

    Regards
    Ankit Goyal

  7. 23 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    Hi ,

    Thanks for providing information, we are able to reproduce this bug in house and send it for further investigation.

    Regards
    Ankit goyal

    An error occurred while saving the comment

    Hi ,

    Thanks for reporting this issue to us, illustrator team really appreciate this.
    I am unable to reproduce this issue in house ,
    Kindly provide more information like steps in which you are facing the issue or video or gif so that we can investigate this scenario further.

    Regards
    Ankit Goyal

  8. 54 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    Hi Luis,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and send it to engineering team for further investigation.

    Regards
    Ankit Goyal

  9. 1 vote

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    An error occurred while saving the comment

    Hi Christopher,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    I am unable to reproduce this issue in house, Kindly provide us File(via File->Package)/Steps/video/gif so that we can investigate further.

    Thanks
    Ankit Goyal
    Illustrator Team

  10. 17 votes

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    An error occurred while saving the comment

    Hi Egor,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    We are not able to reproduce this issue “Freeform gradient shows RGB values when you work in CMYK space” , Kindly provide us some test file/video/gif so that we can investigate this further.

    Thanks
    Ankit Goyal
    Illustrator Team

  11. 61 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi ,

    Thanks for reporting this issue, illustrator team really appreciate this.
    We are able to reproduce this issue and forwarded it to further investigation.

    Regards
    Ankit Goyal
    Illustrator team

  12. 48 votes

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    An error occurred while saving the comment

    Hi Ally,

    Thanks for reporting this concern, illustrator team really appreciate this.
    We had taken your feedback on this at present this is as designed, Kindly log this as a feature request.

    Regards
    Ankit Goyal
    Illustrator team

  13. 1 vote

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    An error occurred while saving the comment

    Hi Danny,

    I am unable to reproduce this issue in house , Kindly provide the detailed steps.

    Kindly click on Magnifier icon before Font Name Character Panel and check "Search Entire Font Name" is selected. If Search "Search First Word Only" is selected kindly change selection to " Search Entire Font Name" and re-enter font name in character panel and you will see the font preview pop-up .

    Regards
    Ankit Goyal

  14. 35 votes

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    An error occurred while saving the comment

    Hi David,

    At present this is as designed, Thanks for raising feature request we had taken your feedback on the same.

    Regards
    Ankit Goyal

  15. 23 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi All,
    For Text reverting to default size 12 , We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build titled AI – 22.1.0 – Binary_Build3 (FEB 2018).

    Note: Please note that all issues and suggestions around this and other beta features, should only be reported on the Pre-Release forum.
    With Best Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi Sveto,

    Thanks for the reply,Illustrator Team really appreciate this.
    We are able to reproduce your issues in house.They are under review.

    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi,

    Thanks for reporting this issue.We are able to reproduce this issue in house.
    Internal tracking ID is AI-4209355.This is under review.

    Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi Philip,

    Thank you for reporting the issue.
    We are able to reproduce the part of issue where your size reverted to 12 points.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi,

    Thank you for reporting the issue.
    We are able to reproduce the part of issue where your size reverted to 12 points.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Kindly share video when you apply different color is applied to part of the text and deselecting it, the color is applied to the whole text.It will help us to reproduce the issue in house.

    Regards
    Ankit Goyal

  16. 14 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi All,
    Thank you for reporting the issue.
    We are able to reproduce this issue in house. We are Working on it.
    Regards
    Ankit Goyal

    An error occurred while saving the comment

    Hi Jackie,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.

    Regards
    Ankit Goyal

  17. 19 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi Isaiah,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.

    Regards
    Ankit Goyal

  18. 1 vote

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    An error occurred while saving the comment

    Hi Tim,

    Thanks for providing file and steps but I am unable to reproduce the issue with your steps and file ,Kindly provide Illustrator Crash logs using information provided on page https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html.

    Also Kindly update your OS to the latest seed of 10.12 i.e. 10.12.6 .

    Regards
    Ankit Goyal

  19. 87 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi,

    This is under review.This is intended change in Illustrator version 2018 22.0.0 ,meant to be consistent with other adobe application like Indesign.
    I would request you to access the other font name instances in the same Font family kindly expand the font group.

    Regards
    Ankit Goyal

  20. 36 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi Chris,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Step1: Press Escape,Spacebar or Enter Return to dismiss the dialog.
    Step 2: Set cursor in field, type 0, then use dropdown to choose Auto.

    Regards
    Ankit Goyal

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