AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator)

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  1. 2 votes
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    1 comment  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Christopher,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    I am unable to reproduce this issue in house, Kindly provide us File(via File->Package)/Steps/video/gif so that we can investigate further.

    Thanks
    Ankit Goyal
    Illustrator Team

  2. 8 votes
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    Need More Info  ·  1 comment  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Egor,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    We are not able to reproduce this issue “Freeform gradient shows RGB values when you work in CMYK space” , Kindly provide us some test file/video/gif so that we can investigate this further.

    Thanks
    Ankit Goyal
    Illustrator Team

  3. 61 votes
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    57 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi ,

    Thanks for reporting this issue, illustrator team really appreciate this.
    We are able to reproduce this issue and forwarded it to further investigation.

    Regards
    Ankit Goyal
    Illustrator team

  4. 18 votes
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    6 comments  ·  Illustrator Feature Requests » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Ally,

    Thanks for reporting this concern, illustrator team really appreciate this.
    We had taken your feedback on this at present this is as designed, Kindly log this as a feature request.

    Regards
    Ankit Goyal
    Illustrator team

  5. 1 vote
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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi David,

    At present this is as designed, Thanks for raising feature request we had taken your feedback on the same.

    Regards
    Ankit Goyal

  6. 1 vote
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    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The Freeform gradient color stop which fall outside the Art boundary while editing the shape of Art or while creating Color Stop or drag a already existing Color Stop outside Art Boundary gets deleted.
    At present it is working as designed ,Kindly log feature request if something else is expected.

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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Mohammad Rimawi,

    The Freeform gradient color stop which fall outside the Art boundary while editing the shape of Art or while creating Color Stop or drag a already existing Color Stop outside Art Boundary gets deleted.
    At present it is working as designed ,Kindly log feature request if something else is expected.

    Regards
    Ankit Goyal

  7. 23 votes
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    21 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi All,
    For Text reverting to default size 12 , We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build titled AI – 22.1.0 – Binary_Build3 (FEB 2018).

    Note: Please note that all issues and suggestions around this and other beta features, should only be reported on the Pre-Release forum.
    With Best Regards
    Ankit Goyal

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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Sveto,

    Thanks for the reply,Illustrator Team really appreciate this.
    We are able to reproduce your issues in house.They are under review.

    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Regards
    Ankit Goyal

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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting this issue.We are able to reproduce this issue in house.
    Internal tracking ID is AI-4209355.This is under review.

    Regards
    Ankit Goyal

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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Philip,

    Thank you for reporting the issue.
    We are able to reproduce the part of issue where your size reverted to 12 points.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thank you for reporting the issue.
    We are able to reproduce the part of issue where your size reverted to 12 points.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Kindly share video when you apply different color is applied to part of the text and deselecting it, the color is applied to the whole text.It will help us to reproduce the issue in house.

    Regards
    Ankit Goyal

  8. 14 votes
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    3 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi All,
    Thank you for reporting the issue.
    We are able to reproduce this issue in house. We are Working on it.
    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Jackie,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.

    Regards
    Ankit Goyal

  9. 19 votes
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    14 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Isaiah,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.

    Regards
    Ankit Goyal

  10. 1 vote
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    3 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Tim,

    Thanks for providing file and steps but I am unable to reproduce the issue with your steps and file ,Kindly provide Illustrator Crash logs using information provided on page https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html.

    Also Kindly update your OS to the latest seed of 10.12 i.e. 10.12.6 .

    Regards
    Ankit Goyal

  11. 7 votes
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    2 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Lanai,

    Thank you for bringing this issue to our attention. We would request you to try the below steps and see if this resolves the issue.

    Step 1: Close Illustrator

    Step 2 Open preferences folder on your machine
    If you are using “Adobe Illustrator CC 2017” then your preferences folder will be “Adobe Illustrator 21 Settings”
    If you are using “Adobe Illustrator CC 2015.3” then your preferences folder will be “Adobe Illustrator 20 Settings”

    MAC: /Users/<User Name>/Library/Preferences/Adobe Illustrator 21 Settings/<Locale e.g. en_US>/
    Win: C:\Users\<User Name>\AppData\Roaming\Adobe\Adobe Illustrator 21 Settings\<Locale e.g. en_US>\x64\

    Save the following files to some other location and Delete the following files:
    AIMenuFaceCache
    AdobeFnt_CMaps.lst
    AdobeFnt_OSFonts.lst
    FontFeatureCache.jason

    Please relaunch adobe illustrator and Check the font should appear in the Font List of character Panel.

    Regards
    Ankit Goyal

  12. 85 votes
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    67 comments  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    This is under review.This is intended change in Illustrator version 2018 22.0.0 ,meant to be consistent with other adobe application like Indesign.
    I would request you to access the other font name instances in the same Font family kindly expand the font group.

    Regards
    Ankit Goyal

  13. 36 votes
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    44 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Chris,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Step1: Press Escape,Spacebar or Enter Return to dismiss the dialog.
    Step 2: Set cursor in field, type 0, then use dropdown to choose Auto.

    Regards
    Ankit Goyal

  14. 22 votes
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    35 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for raising your concerns. Can you please share a screen recording of the issue happening and also the Packaged file via Open the file with which you are facing issue Menu->File->Package on sharewithai@adobe.com . It will Help us to reproduce the issue in house.

    Regards
    Ankit Goyal

  15. 1 vote
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    1 comment  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our release – 23.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Chneor,

    Thanks for reporting this issue to us.
    This is under review , bug was logged for it AI-4208743 .

    Regards
    Ankit Goyal

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