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AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator)

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37 results found

  1. Gradient stays selected when trying to pick a solid colour

    36 votes

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    36 comments  ·  Illustrator (Desktop) Bugs » Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting , we are able to reproduce this bug ,send it to engineering team for further investigation.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Joaqulm,

    Thanks for reporting this issue, illustrator team really appreciate this.
    Kindly provide more information on this scenario like workflow/steps in which you are facing the issue or video or gif so that we can investigate this further.

    Regards
    Ankit Goyal
    Illustrator team

  2. Opacity and location overlaps with gradient bar (Gradient Panel) when expanded state of Gradient panel is docked in workspace

    40 votes

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    41 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting , we are able to reproduce this bug ,send it to engineering team for further investigation.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Ferdinand Kuchlmayr,

    Thanks for your response , Please share you preferences with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi ,

    Thanks for reporting this issue to us, illustrator team really appreciate this.
    I am unable to reproduce this issue in house ,
    Kindly provide more information like your preferences
    Win: <OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\<Locale>\x64\Workspaces\
    Mac:1
    <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<Locale>/<Workspaces>
    so that we can investigate this scenario further.

    Regards
    Ankit Goyal

  3. Free Form gradient Line points gets deleted on changing opacity to 0 via Point Mode

    23 votes

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    13 comments  ·  Illustrator (Desktop) Bugs » Gradients  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi ,

    Thanks for providing information, we are able to reproduce this bug in house and send it for further investigation.

    Regards
    Ankit goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi ,

    Thanks for reporting this issue to us, illustrator team really appreciate this.
    I am unable to reproduce this issue in house ,
    Kindly provide more information like steps in which you are facing the issue or video or gif so that we can investigate this scenario further.

    Regards
    Ankit Goyal

  4. Non Functional Gradient stop bug in 'Color' panel

    54 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Luis,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and send it to engineering team for further investigation.

    Regards
    Ankit Goyal

  5. Character Style Options won't save font size as (for example) "4.8", reverts to "4" on file reload

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Christopher,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    I am unable to reproduce this issue in house, Kindly provide us File(via File->Package)/Steps/video/gif so that we can investigate further.

    Thanks
    Ankit Goyal
    Illustrator Team

  6. Freeform gradient shows RGB values when you work in CMYK space

    15 votes

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    Need More Info  ·  1 comment  ·  Illustrator (Desktop) Bugs » Colors, Swatches, Patterns  ·  Admin →
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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Egor,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    We are not able to reproduce this issue “Freeform gradient shows RGB values when you work in CMYK space” , Kindly provide us some test file/video/gif so that we can investigate this further.

    Thanks
    Ankit Goyal
    Illustrator Team

  7. Direct Selection tool does not work on text anchors....

    61 votes

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    64 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi ,

    Thanks for reporting this issue, illustrator team really appreciate this.
    We are able to reproduce this issue and forwarded it to further investigation.

    Regards
    Ankit Goyal
    Illustrator team

  8. You cannot add a Free Form Gradient to the Swatch Panel

    46 votes

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    18 comments  ·  Illustrator (Desktop) Feature Requests » Colors, Swatches, Patterns  ·  Admin →
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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Ally,

    Thanks for reporting this concern, illustrator team really appreciate this.
    We had taken your feedback on this at present this is as designed, Kindly log this as a feature request.

    Regards
    Ankit Goyal
    Illustrator team

  9. Let gradient control points / stops snap to anchor points / grid, etc.

    13 votes

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    3 comments  ·  Illustrator (Desktop) Feature Requests » Snapping  ·  Admin →
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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi David,

    At present this is as designed, Thanks for raising feature request we had taken your feedback on the same.

    Regards
    Ankit Goyal

  10. Type properties panel bug

    23 votes

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    22 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi All,
    For Text reverting to default size 12 , We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build titled AI – 22.1.0 – Binary_Build3 (FEB 2018).

    Note: Please note that all issues and suggestions around this and other beta features, should only be reported on the Pre-Release forum.
    With Best Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Sveto,

    Thanks for the reply,Illustrator Team really appreciate this.
    We are able to reproduce your issues in house.They are under review.

    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting this issue.We are able to reproduce this issue in house.
    Internal tracking ID is AI-4209355.This is under review.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Philip,

    Thank you for reporting the issue.
    We are able to reproduce the part of issue where your size reverted to 12 points.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thank you for reporting the issue.
    We are able to reproduce the part of issue where your size reverted to 12 points.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Workaround 1)After Creating Second text asset first change the font size then size will not reduce to 12
    Workaround 2)Set Font Size in char Style it will remain set to size mentioned in char style ,then it will not reduced to 12.

    Kindly share video when you apply different color is applied to part of the text and deselecting it, the color is applied to the whole text.It will help us to reproduce the issue in house.

    Regards
    Ankit Goyal

  11. Font Filter

    14 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi All,
    Thank you for reporting the issue.
    We are able to reproduce this issue in house. We are Working on it.
    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Jackie,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.

    Regards
    Ankit Goyal

  12. Select > Same > (Fill, Stroke, etc.) no longer working in charts

    19 votes

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    14 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Isaiah,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.

    Regards
    Ankit Goyal

  13. Demo version of Illustrator crashes constantly, destroying files.

    1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Tim,

    Thanks for providing file and steps but I am unable to reproduce the issue with your steps and file ,Kindly provide Illustrator Crash logs using information provided on page https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html.

    Also Kindly update your OS to the latest seed of 10.12 i.e. 10.12.6 .

    Regards
    Ankit Goyal

  14. Option to disable 'Recent Fonts' feature.

    87 votes

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    67 comments  ·  Illustrator (Desktop) Feature Requests » Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    This is under review.This is intended change in Illustrator version 2018 22.0.0 ,meant to be consistent with other adobe application like Indesign.
    I would request you to access the other font name instances in the same Font family kindly expand the font group.

    Regards
    Ankit Goyal

  15. KERNING ON EXTENDED SELECTIONS...

    36 votes

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    45 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Chris,

    Thank you for reporting the issue.This is Under review.
    We are able to reproduce this issue in house.
    I would request you to use the below steps and see if this resolves your issue as a workaround:
    Step1: Press Escape,Spacebar or Enter Return to dismiss the dialog.
    Step 2: Set cursor in field, type 0, then use dropdown to choose Auto.

    Regards
    Ankit Goyal

  16. Selection Stuck

    23 votes

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    47 comments  ·  Illustrator (Desktop) Bugs » Selection  ·  Admin →
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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for raising your concerns. Can you please share a screen recording of the issue happening and also the Packaged file via Open the file with which you are facing issue Menu->File->Package on sharewithai@adobe.com . It will Help us to reproduce the issue in house.

    Regards
    Ankit Goyal

  17. Variable font with Adobe World-Ready Composers

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our release – 23.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Chneor,

    Thanks for reporting this issue to us.
    This is under review , bug was logged for it AI-4208743 .

    Regards
    Ankit Goyal

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