New file
There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap
Liam
shared this idea
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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ritika patel(Illustrator team)
commented
Hi Liam,
Please let us know if the issue is resolved?
If not we would like to grab some information from you regarding the bug scenario.
-Can you share your machine details
-Is this happening every time or in some specific caseRegards,
Ritika
Illustrator team -
We heard from some users that certain anti-virus programs blocks html content. Please check if disabling anti-virus let you create new document.
Here is the link to forum discussion on similar issue - https://forums.adobe.com/thread/2267037
-Rama
Illustrator Team
