AdminAkshaya Saxena
(Admin, Adobe Illustrator)
My feedback
54 results found
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2 votes
The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
An error occurred while saving the comment -
20 votes
Everyone - we want some more information about this issue.
Is any export (PNG) done from Illustrator for any such (glitched preview) files showing the same thumbnail issue or not?
Or, is the issue happening only with the thumbnail of the file as seen in the Mac / Win folder preview or while placing into another application?
An error occurred while saving the comment Thanks for confirmation Camille. In one of your comments made on January 13, 2026, you attached a screenshot showing Ai file when opened, Ai file preview in Finder and preview of a PNG file (created from Ai file) in Finder.
In that screenshot, only PNG file's preview was glitched. Is that a right understanding? Or, do you see Ai file preview in Finder as glitched as well?
Is it possible for you to share any such Ai file with us at sharewithai@adobe.com? Do mention the link of this thread (https://illustrator.uservoice.com/forums/601447/suggestions/50776133) in the subject of email.
An error occurred while saving the comment From Camille
To Akshaya Saxena: Yes, the issue is occurring regularly. The file itself is intact, but the thumbnail and the preview in the Finder window appear glitched. Embedding the placed file does not seem to resolve the issue.
An error occurred while saving the comment Camille,
Is the incorrect thumbnail issue happening regularly at your end? The fix mentioned for this post is for the original issue of duplication of layers. In your case, the Illustrator file itself is correct but the thumbnail is glitched? Is that correct understanding of the issue?
You also mentioned that when you place this file into another Illustrator document, you run into same issue. Does embedding the file after placing corrects the problem?
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Acrobat layers duplicate excessively in AI file’s compatible PDF
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23 votesThe issue mentioned in this thread has been fixed in Illustrator v30.1 and v29.8.4
An error occurred while saving the comment Camille,
I have split this idea back into two - bringing the original thubmail preview glitch idea back at https://illustrator.uservoice.com/forums/601447/suggestions/50776133
Let's continue further updates on that one.
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3 votes
An error occurred while saving the comment Juan - can you share a video depicting the issue reported?
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2 votes
The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.
A temporary solution to this issue is the following:
- Open up PowerShell
- Copy and paste the following commands:
An error occurred while saving the comment Bárbara, can you try updating Safari browser to latest version/update and let us know if that resolves the issue?
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1 voteRequest to Contact Support · 1 comment · Illustrator (Desktop) Bugs » Documents and Artboards · Admin →
An error occurred while saving the comment Robert - are you running into this issue consistently? And not just able to save the updated artboard name?
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1 vote
An error occurred while saving the comment Francis - is it possible for you to record the behavior and share a video here?
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13 votes
The latest Beta Build 29.6.25 has this bug fixed. Please update and see if it truly works as expected
An error occurred while saving the comment @Egor - Is there any existing UV thread on the selection issue raised by Jason?
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8 votes
An error occurred while saving the comment We would like to know more about your full system spec.
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3 votes
An error occurred while saving the comment Thanks for the sharing the file.
We tried this at our end with the file shared and could not see the issue.
Are you running into this issue only for the shared file or a new file (starting from scratch) shows similar issues? -
1 vote
An error occurred while saving the comment Hi,
Can you share more details on the Illustrator version? And attach a video of the issue if possible. Do you see the file preview in OS window?
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3 votes
An error occurred while saving the comment Jan - Is it possible for you share a file with us on sharewithai@adobe.com? Do mention the subject and link of this post in your email. Thanks.
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3 votesNeed More Info · 3 comments · Illustrator (Desktop) Beta Bugs » Colors, Swatches, Patterns · Admin →
An error occurred while saving the comment In addition to Egor's comment, would it be possible to share a video showing the issues being faced? And a file would help as well.
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2 votes
An error occurred while saving the comment Egor - This does not look related to artboard color.
Iain - Thanks for sharing the file. We will investigate this. Would you let us know the version you were using before upgrading to 29.8.1?
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3 votes
We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.
An error occurred while saving the comment Olivia, we reviewed the file you shared and confirmed that it was corrupted in Illustrator, which caused the artboards and objects to scale incorrectly. Unfortunately, the corrupted file cannot be repaired, though you may try copying and pasting the content into a new file as a workaround.
We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.
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3 votes
An error occurred while saving the comment Una - It is unfortunate that you are running into these issues. What is your Illustrator version - is it 29.7.1? Are these newer issues - was the software working fine earlier?
Would you be able to connect with team on a call to resolve this? -
Files don’t save! Saving starts and never finishes and can’t be cancelled
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Captura%20de%20ecra%CC%83%202025-08-28%2C%20a%CC%80s%2011.09.33.png 368 KB -
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35 votesThe team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.
An error occurred while saving the comment We have a made a fix for this issue and it is available in Beta. Please pick up the Beta build from Beta Apps section on Creative Cloud Desktop app and let us know if it resolves the issue.
We are going to roll out the fix in a release very soon.
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2 votes
It seems like the latest Beta build 29.9.0.36 has it fixed. Please update and check if it works as it should at your side.
An error occurred while saving the comment I am from Adobe Illustrator team. What's the Beta build number you are using? I do not see this on latest beta build 29.9 14 - on a Windows machine.
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2 votes
An error occurred while saving the comment Hi, I am from the Illustrator engineering team.
We would like to connect with you in a meeting for this issue. If you are interested, please drop an email on sharewithai@adobe.com mentioning this user voice's link and/or summary.
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3 votes
The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build
An error occurred while saving the comment Issue acknowledged. We are working on fixing this. Plan to roll out the fix in next Beta / Pre Release build.
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@scarletth.design - can you let us know more details about the issue?
1. Is the issue happening for ai files or pdf files (or both of them)?
2. Try a simple test by creating a new ai file and copy pasting text. Then save the same file as pdf and copy paste again. Does the issue issue happen for both type of files?
3. For the files where issue is happening at your end, were they created in v29?