AdminAkshaya Saxena
(Admin, Adobe Illustrator)
My feedback
60 results found
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2 votes
This got solved with enabling the 'Fade region outside Artboard' back in the Artboard Options dialog.
An error occurred while saving the comment -
2 votes
The problem got resolved by resaving the original file. If this ever happens with new files again — please comment.
An error occurred while saving the comment @Cris - We tried this at our end and we have same observations as Egor - creating a file from scratch in 30.1 or resaving problematic file in 30.1, it starts behaving as expected when placed.
Are you seeing similar behavior or not?
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1 vote
An error occurred while saving the comment @Tristan - one of the ways to narrow down Illustrator problem would be to see if the mouse works fine with other applications. Do you see this issue only with Illustrator?
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2 votes
An error occurred while saving the comment @Mohan Raman - some more queries to understand your side of setup better.
1. Tell us about your OS version. Has there been any recent updates to OS?
2. Are you able to launch Illustrator without opening any files?
3. Is the issue happening for each file? Are you able to create new files and save them? -
2 votes
@JP Flexner - we would need preferences from your machine. See the comment from me for details.
An error occurred while saving the comment @JP Flexner - this is a good observation. If your pc is currently in the state with preferences showing this issue, please share those preferences with us - same way through email.
You can send us this folder (zipped) - ~/Library/Preferences/Adobe Illustrator 30 Settings/en_US/ which has prefernces and other relevant files.
An error occurred while saving the comment @Jp Flexner - We investigated the files shared. We were able to open the files in latest released version of Illustrator - 30.2.1 and see the content. Are you on latest version? And let us know more about your system details. Do you run into any error on opening the files?
Attaching some screenshots of the files when opened.
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1 vote
An error occurred while saving the comment @kbt adcrew - Your observations suggest that the issue is happening randomly. Have you started seeing this issue recently?
An error occurred while saving the comment Hi There - can you attach a video showing the issue?
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2 votes
An error occurred while saving the comment Jane - Can you update your Illustrator to v29.8.4 and see if the issue happens with newly created files from that version?
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2 votes
The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
An error occurred while saving the comment @scarletth.design - can you let us know more details about the issue?
1. Is the issue happening for ai files or pdf files (or both of them)?
2. Try a simple test by creating a new ai file and copy pasting text. Then save the same file as pdf and copy paste again. Does the issue issue happen for both type of files?
3. For the files where issue is happening at your end, were they created in v29? -
20 votes
Everyone - we want some more information about this issue.
Is any export (PNG) done from Illustrator for any such (glitched preview) files showing the same thumbnail issue or not?
Or, is the issue happening only with the thumbnail of the file as seen in the Mac / Win folder preview or while placing into another application?
An error occurred while saving the comment Thanks for confirmation Camille. In one of your comments made on January 13, 2026, you attached a screenshot showing Ai file when opened, Ai file preview in Finder and preview of a PNG file (created from Ai file) in Finder.
In that screenshot, only PNG file's preview was glitched. Is that a right understanding? Or, do you see Ai file preview in Finder as glitched as well?
Is it possible for you to share any such Ai file with us at sharewithai@adobe.com? Do mention the link of this thread (https://illustrator.uservoice.com/forums/601447/suggestions/50776133) in the subject of email.
An error occurred while saving the comment From Camille
To Akshaya Saxena: Yes, the issue is occurring regularly. The file itself is intact, but the thumbnail and the preview in the Finder window appear glitched. Embedding the placed file does not seem to resolve the issue.
An error occurred while saving the comment Camille,
Is the incorrect thumbnail issue happening regularly at your end? The fix mentioned for this post is for the original issue of duplication of layers. In your case, the Illustrator file itself is correct but the thumbnail is glitched? Is that correct understanding of the issue?
You also mentioned that when you place this file into another Illustrator document, you run into same issue. Does embedding the file after placing corrects the problem?
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Acrobat layers duplicate excessively in AI file’s compatible PDF
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Screenshot%202025-11-18%20at%204.26.18%E2%80%AFPM.png 63 KB -
Screenshot%202025-11-18%20at%204.16.59%E2%80%AFPM.png 44 KB -
Screenshot%202025-11-18%20at%204.10.01%E2%80%AFPM.png 74 KB -
Screenshot%202025-10-30%20094255.png 125 KB -
Screenshot%202025-10-30%20094325.png 40 KB -
Illustrator%20corrupted%20file%20event.jpg 51 KB
23 votesThe issue mentioned in this thread has been fixed in Illustrator v30.1 and v29.8.4
An error occurred while saving the comment Camille,
I have split this idea back into two - bringing the original thubmail preview glitch idea back at https://illustrator.uservoice.com/forums/601447/suggestions/50776133
Let's continue further updates on that one.
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3 votes
An error occurred while saving the comment Juan - can you share a video depicting the issue reported?
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2 votes
Expected to be fixed in Beta 30.6.0.27.
If possible, please update and verify if the issue is truly gone.
An error occurred while saving the comment Bárbara, can you try updating Safari browser to latest version/update and let us know if that resolves the issue?
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1 voteRequest to Contact Support · 1 comment · Illustrator (Desktop) Bugs » Documents and Artboards · Admin →
An error occurred while saving the comment Robert - are you running into this issue consistently? And not just able to save the updated artboard name?
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1 vote
An error occurred while saving the comment Francis - is it possible for you to record the behavior and share a video here?
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13 votes
The latest Beta Build 29.6.25 has this bug fixed. Please update and see if it truly works as expected
An error occurred while saving the comment @Egor - Is there any existing UV thread on the selection issue raised by Jason?
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8 votes
An error occurred while saving the comment We would like to know more about your full system spec.
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3 votes
An error occurred while saving the comment Thanks for the sharing the file.
We tried this at our end with the file shared and could not see the issue.
Are you running into this issue only for the shared file or a new file (starting from scratch) shows similar issues? -
1 vote
An error occurred while saving the comment Hi,
Can you share more details on the Illustrator version? And attach a video of the issue if possible. Do you see the file preview in OS window?
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3 votesNeed More Info · 3 comments · Illustrator (Desktop) Beta Bugs » Colors, Swatches, Patterns · Admin →
An error occurred while saving the comment In addition to Egor's comment, would it be possible to share a video showing the issues being faced? And a file would help as well.
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2 votes
An error occurred while saving the comment Egor - This does not look related to artboard color.
Iain - Thanks for sharing the file. We will investigate this. Would you let us know the version you were using before upgrading to 29.8.1?
%25204.01.44%25E2%2580%25AFp.m..png){kind=link}
%25204.01.44%25E2%2580%25AFp.m..png){kind=link}
Also, if possible, attach a video showing the steps leading to the issue. Thanks.