1117 results found

1. cursor location in file name when exporting from illustrator

   this has changed. Now when I export my files from illustrator, the cursor is automatically at hte end of the .png. I'm never going to manually overwrite the file extension! If I pressed the right arrow in the past, the cursor stopped before the dot and I could add a bit or change the file name easily. now I have to remember to press the left arrow several times to get past the file extension

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2. Transparent PNG exporting fine but gives black background when importing

   I used Illustrator 24.1.1 to export transparent PNG images. I can use these images in other programs and as web images but when I want to use them in Illustrator again it opens with a black background. I've tried to copy and paste the images, I've tried to place it and even to open it and then drag it to my workspace. Nothing works. I'm using Windows 10.

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3. Error while exporting to DWG format

   I am using Adobe Illustrator CC 2017
   Operation cannot be performed due to unknown error. [PARM]
   I get this error every time i trying to export my Ilustrator file in Dwg format.

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4. (macOS) File Format menu in save dialog becomes unresponsive after making a new folder

   Steps to reproduce:
   1. Perform a Save As... command
   2. Navigate to somewhere in the file system using the save dialog
   3. Make a new folder in the destination
   4. The Format menu becomes unresponsive

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5. When importing PSD files with layers into AI, if you 'outline', masks get deleted and transparency made 100%

   When importing PSD files containing smart objects into AI, the masks get deleted and opacity reverts to 100% when you create outlines (and it is really dangerous cos I only export to AI as a last step before i print, so this can be easy to miss!!!!).

   You can rasterize smart objects before exporting them as a work around, but that's not a great solution really, and means you are best creating a copy of the layer if you don't want to lose fidelity.

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6. Cannot save .AI files - Presets are empty

   Cannot save .AI file or any file type in Illustrator. Error returns "File not found. Check the file name and try again"

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7. save change

   I opened an existing Illustrator .ai file. Changed the colour of an object's stroke. Saved. Closed. Then I noticed the change was not there.
   Repeated several times. Kept trying to make the change and command-s. 
   I could see the colour change when I changed the value, but saving did nothing. I noticed that after making the change, the red circle at the top left of the window did not get a black dot to indicate an unsaved change.
   I finally did a Save As to make it remember the change. Using Illustrator 24.2 on Mac OS 10.13.6

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8. Objects missing when exporting JPEG

   Objects/vectors on my art board are missing when exporting file to jpeg. Issue started happening in new Ai 2020 update.

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9. Saving a piece in PSD format

   Every time i try to export my file into a photoshop format, the 'writing photoshop file' bar doesn't move and illustrator crashes for a couple of minutes then "Photoshop file could not be saved' pops up and the piece doesn't export. Ive tried exporting at lower ppis but that doesn't see to help the issue. The only way I was able to get past it was exporting it as a flat image. Which is quite inconvenient. I didn't have this issue yesterday, when i exported a similar piece. I also re-tried exporting a piece that i was able to do yesterday and the problem occurred still, so it may be an update issue? If not let me know what I may be doing wrong etc. Thanks!

   Every time i try to export my file into a photoshop format, the 'writing photoshop file' bar doesn't move and illustrator crashes for a couple of minutes then "Photoshop file could not be saved' pops up and the piece doesn't export. Ive tried exporting at lower ppis but that doesn't see to help the issue. The only way I was able to get past it was exporting it as a flat image. Which is quite inconvenient. I didn't have this issue yesterday, when i exported a similar piece. I also re-tried exporting a piece that i was able to do… more

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10. Large size canvas saving to pdf failed

    Using windows 7 and Illustrator 24.2 June release

    As documented for Large size canvas, created a file using 2270x2270 in. While saving it as ai it's saving as expected, but saving it as pdf using pdf ver. 1.6 or later getting an error:

    "The dimension of this page is out of range"

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11. Creates "ai2483293123FileName.ai" files

    I'm using 24.1.3 of Illustrator and I have come across these files popping up on my network drive. Are these now the "temp" files? Once these files are created, I can not delete them because Finder tells me it is currently being in use.

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12. Ai files saved on windows lose their preview when changing extension to .ait

    To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

    The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a template file, they will always open as "Untitled" documents and as such, the user will see a Save As dialog for each document that is batched. If the files are initially saved as ai, then you can always interchange the extensions to get the desired behavior.
    The auxiliary reason is that if you save an .ait file, no preview/thumbnail is saved with it. But if you save it as .ai first, then batch rename the extensions to .ait, the file retains preview information, but it still opens as untitled like we want.
    So that's the workflow and the rationale behind it. However, with the remote working situation, we've encountered issues that we didn't see in the office when everyone was using Mac.

    When a file is saved on a windows machine, the preview/thumbnail goes away after changing the extension to .ait (regardless of the environment in which the extension is changed). As far as I can tell, the save settings (in the save as dialog) are identical in both operating systems, yet the behavior of the saved files is different. The issue exists in all versions of release 24 that i've tested so far..

    https://community.adobe.com/t5/illustrator/illustrator-files-saved-on-windows-lose-their-preview-thumbnail-when-changing-extension-to-ait/m-p/11166062?page=1#M178707

    To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

    The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a… more

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13. Linked images/files got embedded after file [recovered]

    When Illustrator got crashed I reopen the file and the file got recovered with a message saying (could not find a plug-in to read the linked file "links". .....)

    and when I press (ignore) button I saw all my linked got missing and embedded also

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14. "Save as" Illustrator bug

    Hi. I have the latest 2020 version of Illustrator 24.1.2.
    When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
    Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
    It makes things very slow. I can't work like this.
    This is not right.
    This is not the first time I have asked for help.
    I pay a lot of money for this software. Please fix this ASAP!
    Thanks.
    Mike

    Hi. I have the latest 2020 version of Illustrator 24.1.2.
    When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
    Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
    It makes things very slow. I can't work like… more

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15. Dashes not reproduced properly on paste from Excel

    Copying any chart from Excel to Illustrator, where the chart contains a dashed line does not respect dash spacing set in Excel, and always imports with fixed (and rather nonsensical) 1000px dash spacing (so typically no dashes are seen except the first one in almost any artwork).

    This has been happening for a while, 1-2 years for sure, so it's not a new bug. It persists across Illustrator and Excel versions.

    1) make a chart in excel
    2) add dashes to the line
    3) copy and paste into illustrator

    Expected:
    Dashes as they look in excel

    Actual:
    Dashes are always set with a gap of 1000px

    Current software versions:

    ---

    Windows 10
    Office 365 ProPlus Excel Version 1904
    Illustrator 23.0.6 (64 bit)

    Copying any chart from Excel to Illustrator, where the chart contains a dashed line does not respect dash spacing set in Excel, and always imports with fixed (and rather nonsensical) 1000px dash spacing (so typically no dashes are seen except the first one in almost any artwork).

    This has been happening for a while, 1-2 years for sure, so it's not a new bug. It persists across Illustrator and Excel versions.

    1) make a chart in excel
    2) add dashes to the line
    3) copy and paste into illustrator

    Expected:
    Dashes as they look in excel

    Actual:
    Dashes are always… more

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16. the save file operation failed

    when I try saving to pdf

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17. File>Save not saving newest version

    Since vr 24.1.1, "File > Save" automatically saves legacy versions of illustrator as the same legacy version. This means any files made pre this version all come up with this and I have to use "File>Save As" every time.

    Previously any file I worked with, I could use "File> Save" and it would save as the newest version of AI (maybe with the exception of very older file types like CS ones). Not sure if there's an option I can change to switch it back? As this is slowing my work flow.

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18. Create New Document calculates height and width different

    When creating an document and select "millimeters" as unit, enter "352,78" as both values, then change units to "pixels" in AI 24 the values are then:
    "1000,01" px for width and "1000" for height.

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19. SAVING ISSUES IN 24.0.3

    Cmd + S does save but when you close it asks to save again. Is there a newer version available with this bug fixed? Are you already aware of this bug?
    Can't see any available newer upgrades on Creative Cloud app for Illustrator yet. Currently on 24.0.3 which is the latest available.
    Please advise.

    Thanks.

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20. Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    OS: macOS Catalina 10.15.4 Beta (19E234g)

    Repro steps:
    [1] Open Adobe Illustrator 24.0.3
    [2] Create a new project
    [3] Place a new text on the artboard
    [3.5] Install Jack's Candlestick Regular font (see attached)
    [4] Change the Font of the text to Jack's Candlestick Regular
    [5] File / Save a copy...
    [6] Format Adobe PDF (pdf)
    [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
    [8] Save PDF
    [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

    Expected: the document opens with no issues
    Actual: an error message is shown (see screenshot attached)

    Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    OS: macOS Catalina 10.15.4 Beta (19E234g)

    Repro steps:
    [1] Open Adobe Illustrator 24.0.3
    [2] Create a new project
    [3] Place a new text on the artboard
    [3.5] Install Jack's Candlestick Regular font (see attached)
    [4] Change the Font of the text to Jack's Candlestick Regular
    [5] File / Save a copy...
    [6] Format Adobe PDF (pdf)
    [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
    [8] Save PDF
    [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

    Expected: the document opens with no issues
    Actual: an error… more

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