1117 results found

1. EVERYTHING Vanished

   I was simply working on a design today, then all of the sudden, a small popup flashed at the top of the screen and then went away immediately. BOOM, Every single file that has anything to do with that piece of work vanished completely off my computer. The original picture (.jpg) and my recent saves (.pdf and .ai) are nowhere on my computer.

   Why?

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2. Illustrator version 24.1.1 win. When I am saving my work in the pdf format, the background color is not visible.
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3. 'Turn off Data Recovery for complex documents' should be on by default

   The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved it at close of business and yet here I am with a version of the file from the day I created it. Get your act together Adobe... I have stuck with you for years but I'm getting to the point where I'm starting to consider the competition.

   You should rename the setting to "Turn off Data Recovery for documents you've worked a lot on" because this is basically what this "feature" does.

   Extremely poor form Adobe....

   The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved… more

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4. on saving...

   Catalina / Illo 24.1.3 / 04-06-20 - tmp file created after error dialog window when saving document since update...?

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5. Ai files saved on windows lose their preview when changing extension to .ait

   To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

   The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a template file, they will always open as "Untitled" documents and as such, the user will see a Save As dialog for each document that is batched. If the files are initially saved as ai, then you can always interchange the extensions to get the desired behavior.
   The auxiliary reason is that if you save an .ait file, no preview/thumbnail is saved with it. But if you save it as .ai first, then batch rename the extensions to .ait, the file retains preview information, but it still opens as untitled like we want.
   So that's the workflow and the rationale behind it. However, with the remote working situation, we've encountered issues that we didn't see in the office when everyone was using Mac.

   When a file is saved on a windows machine, the preview/thumbnail goes away after changing the extension to .ait (regardless of the environment in which the extension is changed). As far as I can tell, the save settings (in the save as dialog) are identical in both operating systems, yet the behavior of the saved files is different. The issue exists in all versions of release 24 that i've tested so far..

   https://community.adobe.com/t5/illustrator/illustrator-files-saved-on-windows-lose-their-preview-thumbnail-when-changing-extension-to-ait/m-p/11166062?page=1#M178707

   To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

   The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a… more

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6. Illustrator won't open .AI or Jpg files

   Hi,

   I'm currently using Intel Core i7-4700MQ CPU @ 2.40GHz on Windows 10 with version 24.1.2 of Illustrator.

   I only started using software today (so i'm very much a beginner) and I have gone to open .ai and .jpeg but a tab pops up stating 'the file "abc" is an unknown format and cannot be opened'.

   Can you help me fix this please.

   I can't find any answers anywhere.

   Thankyou,

   Harry

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7. SVG export with text – line breaks forcing text to convert to outlines

   I've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.

   It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.

   I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).

   I've also noticed this issue is similar to another one that might be related:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/37024969-svg-text

   I've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.

   It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.

   I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).

   I've also noticed this issue is similar to another one that might… more

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8. Export resolution

   There is an inconsistency between illustrator and the rest of the world (Photoshop / Bridge / Finder) regarding export resolutions.
   When one exports a 100px board on Ai set at 300ppi the file info shows 422 x 422 i.e. 100 * 300 / 72 on Ps an export will show as 100 X 100 which makes sense and that’s how other programs view it.

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   4 votes

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9. Linked images/files got embedded after file [recovered]

   When Illustrator got crashed I reopen the file and the file got recovered with a message saying (could not find a plug-in to read the linked file "links". .....)

   and when I press (ignore) button I saw all my linked got missing and embedded also

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10. Cannot save file

    Illustrator file gets stuck on 81% saving, I tried hunderd times and it doesn't want to save my file no matter what I do

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11. 非表示にしているレイヤが書き出しをすると表示されてしまう

    1.Details of your operating system and version of Adobe Illustrator
    windows 10 pro 1909 , illustrator 24.1.2

    2.The steps you were taking when you experienced the issues
    ベースの地形図の上にいくつかのレイヤを載せて、表示・非表示を切り替えて何枚かのpng画像を書き出したい

    Your expected result
    

    表示に設定したレイヤのみが表示されているpng画像が出力される

    Your actual result
    

    非表示にしているはずのレイヤが書き出されたpngファイル上では表示されてしまう（イラストレータの画面上では非表示になっている）

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12. Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.

    When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:

    1. Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
    2. Select one of the linked graphics.
    3. Copy and paste into the same file (paste in front makes the issue more apparent).
    4. You will find the pasted graphic is now a different size/scale.

    Theory: When opening a PDF file this way, the linked pages load to the "CropBox." When copying and pasting these linked pages, The pasted graphic relinks itself to the PDF using the "TrimBox" instead. As a result, the image scales the "trimmed" size up to the "cropped/bleed" size when pasting the graphic. This is not expected behavior. I had thought this was working properly in CC 2019, but I was able to reproduce this glitch in CC 2019 as well.

    Workaround: Open your PDF in Acrobat Pro. Open the Set Page Boxes tool and change the TrimBox margins to match the CropBox margins (usually 0) and apply to all pages before saving the PDF. Now that the Trim and Crop sizes are identical, the glitch will be irrelevant when you open the PDF in Illustrator as links for copy/paste.

    Tested using:
    Illustrator CC 2020 v24.1.2
    Windows 10 Home v1903

    When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:

    1. Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
    2. Select one of the linked graphics.
    3. Copy and paste into the same file (paste in front makes the issue more apparent).
    4. You will find the pasted graphic is now a different… more

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13. "save as" issue

    MacBook Pro 15-inch
    2,2 Ghz 6-core Intel i7
    16GB memory 2400MHz DDR4
    macOS Catalina
    Illustrator 2020 v.24.1.2

    When I press cmd + save, it saves but then asks me to save again.
    Please see the link below for the screen recording I made.
    https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
    Please advise.
    I have had no communication since my last post.
    Thanks.
    Mike Britz

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14. can't save file due to unexpected error keeps occuring, and then saves on next attempt
    3 votes

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15. "Save as" Illustrator bug

    Hi. I have the latest 2020 version of Illustrator 24.1.2.
    When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
    Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
    It makes things very slow. I can't work like this.
    This is not right.
    This is not the first time I have asked for help.
    I pay a lot of money for this software. Please fix this ASAP!
    Thanks.
    Mike

    Hi. I have the latest 2020 version of Illustrator 24.1.2.
    When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
    Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
    It makes things very slow. I can't work like… more

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16. Locked Layers won't allow file to save

    If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.

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17. Illustrator 2020 (24.1.1, windows 10) cannot open file

    Cannot open one of my illustrator files.
    Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
    thanks

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18. Brush strokes disappearing when exported

    Hello!

    I am completely new to illustrator and thought i would use this spare time to see if i could create my own new logo!

    I am trying to use a 'watercolour' brush stroke behind my text in two different colours which i have done successfully, however when i go to export my image, the brush strokes are appearing on the small preview image, but when the image is opened the strokes disappear. Is there something i need to do to be able to view these in large when exported?

    Thanks,

    Amy

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19. Save for Web locks and unresponsive

    I've been encountering this issue for a while now.

    Whenever I save for web and need to size up an image or the image is not done loading and I click save but then close the box, everything freezes and there's nothing to do, but to force quit.

    I've attached a video of the issue

    • 

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20. Saving recovered file causes Adobe Illustrator 2020 to quit

    Illustrator unexpectedly quit which created some recovered files upon the reopening of the application. When trying to save this file, Illustrator quit again. This keeps happening and I am unable to continue with my work.

    I tried updating Illustrator however the same issue is happening.

    Operating system: mac catalina 10.15.3
    Adobe Illustrator version 24.1.2

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