1197 results found

1. Save as opens an empty window

   When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Illustrator v30.0 thinks file isn't saved, right after saving it

   On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

   I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

   -I am saving the file to the desktop
   -I have all settings related to "save in background" under "File Handling" turned OFF

   In v30.0 and 29.8.2 the asterisk appears immediately after saving the file. I don't even need to touch the keyboard or mouse.
   In v28.7.2 it does not, and works normally.

   Any thoughts?

   On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

   I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

   -I am saving the file to the desktop
   -I have all settings related to "save in background" under "File Handling" turned OFF

   … more

   3 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Saving a PDF with All Printer’s Marks only works twice

   Hello,
   I'm using version 30.0 on a PC.

   I need to save my files for printing as PDFs with crop marks. When I check the "All Printer’s Marks" option and save as a PDF, it works the first time, but the second time, and always on the third, I get an error message. This error message says, "This document was saved successfully, but an error occurred after saving. Close and then reopen the document."
   I then have to close Illustrator and reopen everything, giving me two opportunities to save new PDF documents with print marks. Then, on the third document, the same thing happens again; I have to close Illustrator, and so on.

   This is a very annoying problem for my work. Am I the only one experiencing this? I didn't have this problem in previous versions. It must be a bug.

   Thank you for your help.

   Hello,
   I'm using version 30.0 on a PC.

   I need to save my files for printing as PDFs with crop marks. When I check the "All Printer’s Marks" option and save as a PDF, it works the first time, but the second time, and always on the third, I get an error message. This error message says, "This document was saved successfully, but an error occurred after saving. Close and then reopen the document."
   I then have to close Illustrator and reopen everything, giving me two opportunities to save new PDF documents with print marks. Then, on the third document,… more

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4. Files not saved properly with incorrect display

   Since we started working with Adobe Illustrator 30, we have encountered various files, both saved as ai and pdf, that display a different and incorrect image in the preview. As a result, our printing software also opens and processes these incorrectly, resulting in incorrect printing.
   When we reopen and resave the file, it is fine.
   For the time being, we have gone back to Adobe Illustrator 29, because we can no longer rely on our print file in this way.

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   Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. I can't save anything in Illustrator in SVG format

   I tested save any object in Illustrator in format SVG, but after many minutes Illustrator shows a window saying it can't save because of the mistake problem. I tested in the last version and the previous version, I cant save in SVG, I need this...

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6. Illustrator takes years to save normal sized files without any super expensive graphical elements

   Illustrator takes years to save normal sized files without any super expensive graphical elements

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. "Open" window loads blank and duplicates

   Operating System:
   macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

   Illustrator Version:
   Adobe Illustrator 30.0 (desktop)

   ⸻

   Issue Description

   When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

   Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
   They also become unresponsive for a while.

   Screenshot attached below (multiple “open” dialog windows stacked and blank)

   Steps to Reproduce
   1. Open Adobe Illustrator 30.0.
   2. Go to File > Open…, or press Cmd + O.
   3. Wait for the dialog to appear (it delays significantly).
   4. Press Cmd + O again thinking it didn’t register.
   5. Illustrator eventually opens several overlapping empty windows.

   ⸻

   Expected Result

   The Open… dialog should appear instantly, in the usual macOS native window, showing recent files, local files, and cloud documents.

   ⸻

   Actual Result
   • The Open window takes several seconds or minutes to appear.
   • Multiple windows appear if the command was pressed more than once.
   • Windows open blank with no content loaded.
   • The app becomes unresponsive during this delay.

   Operating System:
   macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)

   Illustrator Version:
   Adobe Illustrator 30.0 (desktop)

   ⸻

   Issue Description

   When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.

   Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
   They also… more

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   Request to Contact Support  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Smart Objects not updating correctly due to Optimized Save Illustrator 30

   I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

   Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on Mac OS). Elements within the smart object itself will appear out of layer order (or simply disappear), or transparency masks will disappear. I noticed when I was making minor edits, the "save" would take much less time than usual. That is how I discovered the existence of this new File Save performance enhancement that I believe is the root cause of this.

   When I "force" Illustrator to save the entire smart object file (rather than just the changes I've made) by hitting "Select All" and nudging up one tick and back down one tick, then hitting save — the smart object takes notably longer to save, then updates correctly in Photoshop. I have repeated this over and over again, so it feels relatively isolated to these criteria, best I can tell!

   Thank you in advance for your attention on this! Thank you so much for your hard work on the software updates.

   *Update: another possible work-around is to turn off "Save in Background". Obviously only a workaround, not a fix.

   • Russ

   I have been running into an issue since updating to Illustrator 30. After a fair amount of observation, I believe it is coming from this enhancement as listed in the Illustrator 30 release notes: "Save complex edits in your artwork faster, as Illustrator now only saves the changes you make, not the entire document each time".

   Since the update to Illustrator 30, when I edit and save relatively complex vector smart objects that are embedded or linked in Photoshop, the objects have begun to appear incorrectly in Photoshop (I'm also using the latest version of Photoshop, up to date on… more

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9. v30.0 (Mac) 保存時に文字の入力ソースを切り替えられない

   Mac OS Tahoe (26.1)／Illustrator v30.0

   ドキュメント保存時に文字の入力ソース（日本語↔ENなど）を切り替えられない。
   一瞬切り替わるが戻ってしまう。

   • 

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10. Cannot Save as New File in v30

    Using the latest version of Adobe Illustrator (2026 version?)

    Trying to "save as new" but the save window does not load completely and then button shapes inside disappear and remains in this state. The only thing you can do is close the box.

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    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Started (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have made some fixes in our latest Beta build (30.2.0.45) which should resolve this issue. Please try the Beta builds and let us know if it works for you. Plan is to push this to GA build as an update very soon.

11. Cloud saving only works after creating a project

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is created manually.
    After creating a project, the file can be saved normally.

    Workaround:
    Create a new project folder

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is… more

    1 vote

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12. PDF Export for Screens saving full document even thought multiple files selected

    When you 'Export for Screens' as a range or tick certain artboards to export as PDF. These exported PDFs opens the full document rather than just the selected artboard. This happens when you open an exported PDF artboard in Illustrator 2026, but if you open it in 2025 version it opens as it should.

    Version 30.0
    OSX Sonoma 14.31

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13. BUG: Settings for number of decimals in SVG exports resets after restarting Illustrator

    Illustrator isn’t saving the number of decimals that has been changed in the "Save as..." and "Export as..." dialog boxes. When quitting Illustrator, the value resets to 1, which isn’t an ideal default setting.

    Steps to reproduce:

    1. Create a new file in Illustrator.
    2. Open "Export as..."
    3. Select "SVG (SVG)" as the file format.
    4. Change the number of decimals to a value other than 1.
    5. Click OK to export the file.
    6. Quit and reopen Illustrator.
    7. When you open the Export dialog again, the value for Number of Decimals is reset to 1.

    Expected behavior:

    The last used value for the number of decimals should remain as the preset.

    I am using Illustrator 30.0 on macOS 15.7 (24G222).

    By the way: A default setting of 1 for the number of decimals is the worst preset.

    Illustrator isn’t saving the number of decimals that has been changed in the "Save as..." and "Export as..." dialog boxes. When quitting Illustrator, the value resets to 1, which isn’t an ideal default setting.

    Steps to reproduce:

    1. Create a new file in Illustrator.
    2. Open "Export as..."
    3. Select "SVG (SVG)" as the file format.
    4. Change the number of decimals to a value other than 1.
    5. Click OK to export the file.
    6. Quit and reopen Illustrator.
    7. When you open the Export dialog again, the value for Number of Decimals is reset to 1.

    Expected behavior:

    The last used value for the number… more

    2 votes

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14. "Use Artboards" unchecked and still exporting artboards for SVG files

    For PNG files, artboard is exported on first save, then saves correctly on the second attempt for whatever reason. Not so lucky with SVG. Having to manually export each one, open in a new window, crop the artboard, repeat...

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15. A temporary file is generated every time you save 保存する度にテンポラリーファイルが生成されて

    保存する度にテンポラリーファイルも同時に生成されて、都度削除するのが面倒なのでなんとかして欲しい。（Ver.29.8.2）

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16. Illustrator 2026 (30.0) saved files contain a large amount of blank space.

    OS: windows 21H2
    Adobe Illustrator 2026 (30.0) (desktop)

    In Adobe Illustrator 2026 (version 30.0), files saved with default settings are significantly larger than those from the previous version. Before saving, the action “Delete Unused Panel Items” is executed to remove all unnecessary elements (the Save Options panel as Figure 1).
    A comparison of file sizes with version 29 (with identical content, Figure 2) confirms this increase. When the file is opened as a text document (Figure 3), it reveals a substantial amount of whitespace.

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17. Illustrator deletes macOS tags when file is stored on an SMB Synology server

    When I save an existing document on an SMB Synology server Illustrator removes/deletes the macOS tags assigned to the file.

    macOS 26.0.1, Illustrator 30.0, tested on SMB server: Windows 2019 and Synology.

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    3 votes

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18. Illustrator 29.8.2 saved .ai-file containing outdated pdf-version

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in e.g. InDesign, you get an old version)!

    Steps (as far as I can gather):

    1. An Illustrator file has been opened in Illustrator 29.8.2.
    2. The illustrator file has been saved (File > Save) - likely a couple of times - then closed.

    Result: AI file with outdated version in the embedded PDF. All other apps show the wrong version.

    To fix it, all we have to do is re-save the file, and then it works. So it's not consistent, and hard to reproduce.

    At least during this last occurence, the user was working from home via VPN, so the network connection was a bit slower than usual if that matters. The Illustrator preferences for saving should be the default settings (attached screenshot). I believe the setting for "slow networks" does so that Illustrator saves the file locally before transferring it, so network speed shouldn't affect the result?

    Since it has happened at least a few times, we now have to manually check every time we save a file if it is actually properly saved (by checking it in InDesign/FrameMaker/etc. to verify the latest changes are included). Not good.

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in… more

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    3 votes

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Phantom objects in Finder Preview and when imported into Photoshop

    I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add the .ai file as a Smart Object layer in my Photoshop file, the phantom objects are there. If I attempt to edit that Smart Object, Illustrator opens up and shows the phantom objects are not there. Saving and closing DOES NOT FIX IT. Sometimes toggling the visibility of the Illustrator layer the objects are on and then saving fixes it. Sometimes toggling to outline mode fixes it. Sometimes moving the .ai from one folder to another, brings the phantom objects back. Why is this happening? How do I make it stop?

    I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add… more

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Acrobat layers duplicate excessively in AI file’s compatible PDF

    Illustrator 2025 (29.8.2)

    When “Save in Background” is enabled, the Acrobat layers in the compatible PDF within AI files duplicate according to the number of artboards. For example, when there are 10 artboards and 2 layers, there should be 2 Acrobat layers, but instead 20 layers are generated.

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    aiファイルの互換PDFでAcrobatレイヤーが過剰に複製される

    「バックグラウンドで保存」が有効な場合、AIファイル内の互換PDFにおけるAcrobatレイヤーがアートボードの数に応じて複製されます。例えば、アートボードが10個、レイヤーが2個ある場合、Acrobatレイヤーは2個であるべきところ、実際には20個のレイヤーが生成されます。

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    23 votes

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    11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused.