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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Illustrator 2021 - When exporting for web, cannot use copy & paste shortcut in Finder for macos

    Illustrator 2021 - When exporting for web, cannot use copy & paste shortcut in Finder for macos

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. relink bitmap file, or update link error

    every time i update the linked file, this annoying message always pop-up. it can't happen in the previous version of illustrator.

    1 vote
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  3. Crash on save to old versions

    Whe you have vertically centered text areas and you try to save as an older version Illustrator crashes.

    1 vote
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  4. Pasting a name for a new folder not working 2021

    When you create a new folder on a Mac in Illustrator 2021, you cannot Cmd + c then Cmd + v in the folder name.

    1 vote
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  5. Opening all my old files are blank

    When I open old logos and images I have created they are just opening as blank white canvases. Example file attached.

    1 vote
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  6. Opening all my old files are blank

    When I open old logos and images I have created they are just opening as blank white canvases. Example file attached.

    1 vote
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  7. Opening all my old files are blank

    When I open old logos and images I have created they are just opening as blank white canvases. Example file attached.

    1 vote
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  8. Export error

    Illustrator reports error when attempting to export as .png file

    2 votes
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  9. Illustrator Exports wrong size (CC 2020 & 2021)

    I have noticed this problem on CC2020 as well as 2021 version exporting files the wrong size.. typically off .003 - .007 (inch) - Example a 1x1 in square with a .05 in bleed all sides "export as" with artboards exports as 1.1 x 1.103 in. A 3.5x1.25 in exports as 3.603x1.603in

    Attached is a simple sample file.. few different sized artboards

    When exporting I've confirmed JPG, PNG, TIF (and perhaps others) all export the wrong size when a bleed is set in document settings.

    I've tried various bleed settings and does not seem to change the sizes still are…

    2 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. .aic cloud document recovery fails without warning.

    When Illustrator crashed while I was working on an .aic cloud document, I lost a day's worth of work even though the settings are set to auto save every 5 minutes. This has worked before with no problem but this time there was no autosave recovery when restarting and no temp files in %appdata% either.
    Granted I was careless and forgot to manually save, however at no point was there any indication from the software that auto save was not functioning. Maybe displaying a warning of some kind when this feature is not working would help.

    As a sidenote, when…

    1 vote
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  11. one of my artboard numbers is repeated itself

    hi, i was creating an instagram carrousel when i notest one of the images was missing from my export, so i check to see the problem and i hade the same number on both artboards i dont understand what happened but i took a print

    2 votes
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  12. Normal "Save" operation in recording Actions becomes a "Save as" operation

    Windows 10 Pro 64-bit 2004, Illustrator version 25

    When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

    My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

    Because during batching there is no option do convert the text.
    So I need a second run with recorded actions:


    • select all

    • convert all text to path (outlines)

    • save

    • close

    The normal save operation is required so this can work with any file…

    2 votes
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  13. illustrator is unable to save this document ... due to some unexpected errors.

    Prior that, I get a message saying "This file has been modified outside Illustrator. Do you want to continue?" Then I click yes.

    Then... "Illustrator is unable to save this document ... due to some unexpected errors."

    I've been getting this message every now and then whenever I try to save a document. Started when I updated my Adobe Illustrator to version 25.0.

    Save a copy yields the same result.

    Adobe Illustrator version 25.0
    macOS Catalina version 10.15.6

    1 vote
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  14. Allow a “create new folder” option, as the desktop version has.

    I don’t see any option to create a folder for files with this version. I can only create new files. I need to be able to create folders to keep all of my images organized. Right now, they’re all over the place. The desktop version has the option to create folders, and I don’t understand why this version doesn’t.

    1 vote
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  15. DXF import failure - content not visible

    MacBook Pro15,1 - Radeon Pro 560X 4 GB
    Mac OS Big Sur
    Mac OS Catalina
    Illustrator 2021 v 25.0

    When I import a DXF-file into Illustrator 2021 there is no content (lines, dots, splines,...) visible.
    Work with Illustrator 2020 v24.3 very well.

    1 vote
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  16. DXF import failure - content not visible

    MacBook Pro15,1 - Radeon Pro 560X 4 GB
    Mac OS Big Sur
    Mac OS Catalina
    Illustrator 2021 v 25.0

    When I import a DXF-file into Illustrator 2021 there is no content (lines, dots, splines,...) visible.
    Work with Illustrator 2020 v24.3 very well.

    1 vote
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  17. Version 4 ICC profiles were converted to version 2 ICC profiles.

    I get this message:
    "Version 4 ICC profiles were converted to version 2 ICC profiles."
    whenever I save a PDF when using the GRACoL_CRPC6.icc profile. I get it regardless of whether an image has been placed in the document or not.

    It is very inconvenient to have to click to dismiss this message every time I make a PDF, which over the course of job will amount to 100s of times. Also it means our automation of PDF making is interrupted and requires an operator to pay attention the whole time.

    Thanks
    Dave

    1 vote
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  18. 制作したデータを保存する際に、拡張子まで選択される。

    Macbook Pro(15-inch.2016)マジック ツールバー搭載モデル
    macOS Catalina 10.15.3

    Illustrator2020/Photoshop2020
    制作データを保存しようとすると、ファイル名だけでなく、毎回必ず拡張子まで選択されます。
    「別名で保存」「複製を保存」問わず、毎回必ず拡張子まで選択される為、ファイル名を変更しようとすると拡張子まで消えてしまいます。
    その都度ファイル名を選択し直してから保存していますが、煩わしくてしかたありません。
    この症状はIllustratorだけでなく、Photoshopでも同じ現象が起こります。
    他のアプリケーションでは、データを保存する際このような症状は出ません。
    解決方法を教えてください。

    1 vote
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  19. Cannot Export Print Quality PNG from Illustrator 2021 Mac OS Catalina

    Every time I try to export my large print quality files from Illustrator as .png, I get an error message. The Operation Cannot Complete Because of an Unknown Error [!now] I am trying to maintain the 300dpi quality because this is how my printer accepts files. (As .png.) My Illustrator file is 10000 x 10000 pixels at 300 dpi. I have tried it as 150 dpi and all of the export settings and always get the error message. I see on your forums that this has been going on for many years and that I'm not the only designer to…

    2 votes
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  20. Artboard names disappearing when re-open file

    After downloading Big Sur, I've found when I name the artboards and then save the file, when I open it again the artboards have reverted back to not having a name just Artboard 01' etc.

    1 vote
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