1186 results found

1. A temporary file is generated every time you save 保存する度にテンポラリーファイルが生成されて

   保存する度にテンポラリーファイルも同時に生成されて、都度削除するのが面倒なのでなんとかして欲しい。（Ver.29.8.2）

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2. Illustrator 2026 (30.0) saved files contain a large amount of blank space.

   OS: windows 21H2
   Adobe Illustrator 2026 (30.0) (desktop)

   In Adobe Illustrator 2026 (version 30.0), files saved with default settings are significantly larger than those from the previous version. Before saving, the action “Delete Unused Panel Items” is executed to remove all unnecessary elements (the Save Options panel as Figure 1).
   A comparison of file sizes with version 29 (with identical content, Figure 2) confirms this increase. When the file is opened as a text document (Figure 3), it reveals a substantial amount of whitespace.

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   Need More Info  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Illustrator deletes macOS tags when file is stored on an SMB Synology server

   When I save an existing document on an SMB Synology server Illustrator removes/deletes the macOS tags assigned to the file.

   macOS 26.0.1, Illustrator 30.0, tested on SMB server: Windows 2019 and Synology.

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4. Illustrator 29.8.2 saved .ai-file containing outdated pdf-version

   We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

   Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

   It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in e.g. InDesign, you get an old version)!

   Steps (as far as I can gather):

   1. An Illustrator file has been opened in Illustrator 29.8.2.
   2. The illustrator file has been saved (File > Save) - likely a couple of times - then closed.

   Result: AI file with outdated version in the embedded PDF. All other apps show the wrong version.

   To fix it, all we have to do is re-save the file, and then it works. So it's not consistent, and hard to reproduce.

   At least during this last occurence, the user was working from home via VPN, so the network connection was a bit slower than usual if that matters. The Illustrator preferences for saving should be the default settings (attached screenshot). I believe the setting for "slow networks" does so that Illustrator saves the file locally before transferring it, so network speed shouldn't affect the result?

   Since it has happened at least a few times, we now have to manually check every time we save a file if it is actually properly saved (by checking it in InDesign/FrameMaker/etc. to verify the latest changes are included). Not good.

   We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

   Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

   It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in… more

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5. Phantom objects in Finder Preview and when imported into Photoshop

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add the .ai file as a Smart Object layer in my Photoshop file, the phantom objects are there. If I attempt to edit that Smart Object, Illustrator opens up and shows the phantom objects are not there. Saving and closing DOES NOT FIX IT. Sometimes toggling the visibility of the Illustrator layer the objects are on and then saving fixes it. Sometimes toggling to outline mode fixes it. Sometimes moving the .ai from one folder to another, brings the phantom objects back. Why is this happening? How do I make it stop?

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add… more

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6. Acrobat layers duplicate excessively in AI file’s compatible PDF

   Illustrator 2025 (29.8.2)

   When “Save in Background” is enabled, the Acrobat layers in the compatible PDF within AI files duplicate according to the number of artboards. For example, when there are 10 artboards and 2 layers, there should be 2 Acrobat layers, but instead 20 layers are generated.

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   aiファイルの互換PDFでAcrobatレイヤーが過剰に複製される

   「バックグラウンドで保存」が有効な場合、AIファイル内の互換PDFにおけるAcrobatレイヤーがアートボードの数に応じて複製されます。例えば、アートボードが10個、レイヤーが2個ある場合、Acrobatレイヤーは2個であるべきところ、実際には20個のレイヤーが生成されます。

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   18 votes

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is able to replicate the issue and intends to fix it

7. Export Selections Format Settings Missing Illustrator 29.8.1

   Asset Export / Format Settings is missing image options.
   Mac OS Sonoma 14.4.1

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   10 votes

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   Under Review  ·  6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Exported EMF file gets corrupted

   Illustrator (desktop version) version
   Windows 11 Pro 24H2 Illustrator 2025 Ver. 29.8.2

   1. Export EMF file
   2. Open the exported EMF file

   Expected result: the file opens

   Actual result: a message appears stating the file is corrupted when attempting to open it.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the original poster, anchor was outside the artboard.

9. Not Getting "Overwrite notification" when exporting using "File/Export/Export as..."

   This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite. It's only when I'm using Illustrator (specifically "File/Export/Export as..." with "Use Artboards" checked, that it's skipping that step.

   It doesn't matter what format I'm exporting.

   I created a 100 pt x 100 pt artboard.  Export as JPG to desktop with settings outlined in the attachment.  When I try to repeat the process, I should get an overwrite notification but I do not..  No notification. The process simply overwrites without question.

   I'm on PC

   Microsoft Windows 11 Professional Version 24H2
   Illustrator version 29.8.2 (64 bit)

   This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite.… more

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   Under Review  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Share for Review links are not working for my stakeholders

    I just updated to v29.8.2 yesterday and now all of my share for review documents cannot be viewed by anyone but me. The links are set to "anyone with this link can comment" but when they try to open the file it says "404 asset not found". I have tried regenerating the link and it did not solve the problem. This is happening with multiple people using mac and windows computers.

    MacOS Tahoe 26.0.1

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11. "Could not complete Package" after Tahoe upgrade

    After upgrading to macOS Tahoe 26.0, Illustrator (latest version) is unable to Package a file that has links located on a network drive.

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12. Se borro todo

    Estuve trabajando bastante tiempo con archivo recuperado porque ya se había trabado el sistema pero logre recuperarlo, y ahora voy a entrar a ese archivo que tenia guardado y todo, y no tiene NADA osea mi laburo de meses desapareció de la nada.
    Que hago???????

    2 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Stroke issues with text containers when exporting into SVG

    When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

    Attached a native-export-png and a result of a svg-export-png.

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    3 votes

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    Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Stop remembering my last save as file type!!!

    I've used Illustrator for decades, and the only file type that a new document should be saved as is an .AI file. For the love of God, please go back to .AI or allow me to choose .AI as my default file type!!!

    1 vote

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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue in latest version of Illustrator - v29.8.1

    
    

    Please update your Adobe Illustrator and let us know your observations.

15. Layer import BUG from .ai file (v29.8.1) to InDesign

    When I import a multipage .ai file created with version 29.8.1 of Adobe Illustrator into InDesign, the layers that I can view or hide are multiplied for each page of the .ai document.

    Windows 11 Pro.

    3 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Selected an object in a bottom layer makes it render on top when exporting to TIFF

    When exporting to TIFF(doesn't happen when exporting to PNG), if I have text selected at the time, it appears at the front, when there should be layers above. I have attached a sample Illustrator file and resultant TIFF.

    Illustrator 29.8
    Windows 11 24H2 26100.5074

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    3 votes

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17. JPEGs cannot open in Whatsapp

    The File > Export > Export as > JPEG/JPG produces files that cannot be opened in the latest WhatsApp. When opened, a popup will appear saying "This file was sent in an unusual format, which may indicate that this file is malicious, corrupted, or not supported by WhatsApp. For security reasons, this file cannot be opened.

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. The Default File Location option in missing in Preferences > File Handling

    Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

    At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can offer nothing but to reset Preferences, but it never helps to make it appear back. The blank spot is there, but the option is gone.

    We, however, can toggle it with a script, with a single line:
    app.preferences.setBooleanPreference ("AdobeSaveAsCloudDocumentPreference",false);

    or go to the 'Adobe Illustrator Prefs' file and set this key to zero:
    /AdobeSaveAsCloudDocumentPreference 0

    So the option exists, it just doesn’t get exposed.
    I personally think it’s a trap. I think Adobe lures users to use the Cloud. I think this perfectly fits the 'Adobe uses shady practices' and whatever the team can say in response (except for 'It is now fixed' with the users proving it is) I will treat as fueling these practices.

    Here’s a discussion at forums about this:
    https://community.adobe.com/t5/illustrator-discussions/turning-off-save-to-cloud-as-default/td-p/13076982

    Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

    At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can… more

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19. SVGオプション「文字：アウトラインに変換」の不具合

    バージョン：
    2024(28.7.9)、2025(29.7.1) で発生を確認。
    2023(27.9.6)では問題は起こらない。

    再現手順：
    ・テキストを含むアートワークを作成
    ・別名で保存：SVG(svg) を選択
    ・SVGオプションダイアログ内で以下の項目を設定
    文字：アウトラインに変換
    「Illustratorの編集機能を保持」にチェック

    結果：
    警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
    保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
    SVGデータ領域のテキストはアウトラインに変換されていない。

    望まれる結果：
    警告が表示されない。
    Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。

    ----Translation----
    It may differ from the actual terminology. Sorry.

    Defective version of SVG option:
    2024 (28.7.9), 2025 (29.7.1).
    not be reproduced in 2023 (27.9.6).

    Reproduction procedure:
    ・Create artwork containing text
    ・Save as: SVG(svg)
    ・Set the following items in the SVG option dialog
    Characters: Convert to outline
    Check the checkbox "Retain the editing function of Illustrator"

    Results:
    A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
    When you open a saved SVG file in Illustrator, all text is converted to outline,
    and The text of the SVG data area is not converted to an outline.

    Desired result:
    Warning is not displayed.
    When opened in Illustrator, there is an editable text object,
    and there is text converted to an outline in the SVG data area.

    バージョン：
    2024(28.7.9)、2025(29.7.1) で発生を確認。
    2023(27.9.6)では問題は起こらない。

    再現手順：
    ・テキストを含むアートワークを作成
    ・別名で保存：SVG(svg) を選択
    ・SVGオプションダイアログ内で以下の項目を設定
    文字：アウトラインに変換
    「Illustratorの編集機能を保持」にチェック

    結果：
    警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
    保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
    SVGデータ領域のテキストはアウトラインに変換されていない。

    望まれる結果：
    警告が表示されない。
    Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。

    ----Translation----
    It may differ from the actual terminology. Sorry.

    Defective version of SVG option:
    2024 (28.7.9), 2025 (29.7.1).
    not be reproduced in 2023 (27.9.6).

    Reproduction procedure:
    ・Create artwork containing text
    ・Save as: SVG(svg)
    ・Set the following items in the SVG option dialog
    Characters: Convert to outline
    Check the checkbox "Retain the editing function of Illustrator"

    Results:
    A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
    When you open a saved SVG file… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Image Map URL Links Disappear in PDF Export

    Issue occurs in Illustrator 2025 (29.6) and later versions

    Description:
    URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

    Steps to Reproduce:
    1. Create a new document
    2. Create an object (e.g., rectangle, text, etc.)
    3. Select the object and enter a URL in the Attributes panel → Image Map
    4. Create a new layer above the current layer
    5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
    6. Open the exported PDF in Adobe Acrobat

    Expected Result:
    URL links should be clickable and functional in the exported PDF.

    Actual Result:
    URL links are missing/non-functional in the exported PDF.

    Root Cause:
    This bug occurs specifically when there is an additional layer positioned above the layer containing the object with the image map URL. Objects on layers without overlying layers export hyperlinks correctly.
    The issue occurs even when “Create Acrobat Layers” is unchecked.

    Workaround:
    Merge all layers into one before exporting to PDF.

    ---

    イメージマップのURLリンクがPDFで消失する

    おそらく Illustrator 2025 (29.6) 以降で発生

    属性パネルのイメージマップでURLを設定し、PDFで書き出し設定で「ハイパーリンクを保持する」にチェックを入れても、PDFでURLリンクが消失してしまいます。

    再現方法
    1. 新規ドキュメント作成
    2. オブジェクトを作成
    3. 属性パネルのイメージマップでURLを入力する
    4. 新規レイヤーを上に作成（ここがバグ発生要件）
    5. PDFを書き出す。その際に「ハイパーリンクを保持する」をチェックする
    6. PDFをAcrobatで開き、URLリンクが消失していることを確認する

    発生要件
    該当オブジェクトがあるレイヤーの上に別のレイヤーがあることでバグが発生します。該当オブジェクトがあるレイヤーが一番上にあると発生しません。
    「Acrobatレイヤーを作成」をOFFにしても発生します。

    回避方法
    すべてのレイヤーを1つに統合します。

    Issue occurs in Illustrator 2025 (29.6) and later versions

    Description:
    URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

    Steps to Reproduce:
    1. Create a new document
    2. Create an object (e.g., rectangle, text, etc.)
    3. Select the object and enter a URL in the Attributes panel → Image Map
    4. Create a new layer above the current layer
    5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
    6. Open the exported PDF in Adobe Acrobat

    Expected Result:
    URL links should… more

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Having a layer above the layer with hyperlinks now works as expected in Beta 30.0.0.114