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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Adobe Illustrator: can't save the illustration, ID: -54.

    Same issue with some members here but I couldn't find solution. Can't save existing illustration file (in .pdf), have to "save as" new file. Really hope to get helps in detail showing how to fix this.

    1. Windows 10 Home - version 21H2, installed on this new computer on Apr. 8th 2022.
    2. Ai version 26.3.1 (latest version on Adobe Creative Cloud).
    3. The step: Saving an existing file (in .pdf). have to save as new file after even 01 modification in the file.
    4. Expected everything back to normal, can open file, make change(s) and just save it.
    5. File & video uploaded.
    1 vote

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  2. White lines added around exported JPGs

    When I'm exporting images from Illustrator using 'Export Assets', often white lines or lighter lines are added on random edges of the images.

    Screenshot shows image in Illustrator and exported image showing lighter row of pixels on image edge.

    1 vote

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  3. SVG opening don't work anymore correctly

    I am not able anymore to see correctly SVG that are created from Flourish web application since 10 days. I attach a SVG that opens with a big "X" in the place of the supposed graphics

    1 vote

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  4. New Automatic file backup missing?

    Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

    Running macOS 10.5.7.

    4 votes

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  5. Cannot open new file

    Since the last couple of updates I cannot open a new file on Illustrator. The screen is black and I'm able to open a previous project but when I click to open a new project it doesn't even load or try to open a new file. Photo of blank screen for reference.

    1 vote

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  6. Illustrator 26.2.1 unable to save as .ai or .pdf

    Details of your operating system
    Windows 10
    The version of Adobe Illustrator (desktop)
    26.2.1
    The steps you were taking when you experienced the issues
    Save blank Artboard OK, but when with text, it is not saving/responding... hang
    Your expected result and the actual result
    Expects file to be saved as .ai or .pdf.... Actual it hangs and not saving
    Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

    1 vote

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  7. SVG Object IDs not exporting as unique

    Export As > SVG

    Object IDs: Unique

    The object IDs are not unique.

    I'm using the latest version of Illustrator.

    I need to export unique IDs because I'm placing multiple SVGs in one HTML page.

    1 vote

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  8. Importing SVG with a linked PDF inside a symbol does not work

    Normally if you open an SVG file with an image xlink:href pointing to a ai/pdf file it links and shows the file where the image is. However, if that image is inside a symbol (I found some issues with <defs> too) it does not link and is missing entirely.

    Broken:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <use xlink:href="#symbol" width="400" height="400" />
        <symbol id="symbol" viewBox="0 0 400 400" >     
            <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
            <image width="400" height="400" xlink:href="linked.png" opacity=".4" /> 
        </symbol>
    </svg>
    

    Working:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
        <image
    1 vote

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  9. Exporting to tif: "An unknown error caused the operation to fail."

    Normally rebooting solves problems like this, but not this time. Cannot save my file as a tif.

    1 vote

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  10. 1 vote

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  11. New & Save As

    New & Save As is not working in Illustrator. I have uninstalled and reinstalled, made sure all the preferences are the same, but there still seems to be the same issue. Is there going to be an update to fix this or is there something I can do my end to fix it? Thank you.

    2 votes

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  12. このファイルを部分的にしか読み取ることができませんでした

    「可能な限りファイルを復元しましたが、一部のコンテンツが欠落している可能性があります。」

    とエラーメッセージが出て、開くと12ページほどあったアートボードが最初の1ページだけになっていました。
    30時間以上かけて作ったデータが謎のエラーで消えました・・・。

    自動保存されたデータはないのでしょうか?

    1 vote

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた内容ですが、製品機能のバグではなく、個別の不具合となります。

    お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  13. Adobe Illustrator 26.2.1

    Hello,

    I'm trying to copy the name of my working file and paste it into the name of the folder I just created (with the help of the keyboard shortcut), but it doesn't paste the name. I have to paste the name with the help of right click of the mouse. Can you fix this situation?

    2 votes

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  14. Not Saving

    Illustrator saving suddenly stops working. I use a shortcut for SAVE AS, EXPORT AS, SAVE A COPY and all of a sudden nothing happens when I go to save. Only saves with Save/Cmd+S. Only restarting Ai helps. It was doing this before but now it's several times a day since updating to macOS Monterey 12.3.1. (Also happens with Ps.)

    Ai version v. 26.2.1

    1 vote

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  15. SVG Export - Style Tag (Angled Apostrophe) Issue

    Hi,

    I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

    For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

    See…

    4 votes

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  16. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

    4 votes

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  17. Opening file

    After working on a file and trying to save it, it kept telling me it couldn't save. I finally gave up and then just saved it as a PDF. I was able to work from the PDF. So i saved the PDF. And now I can't open the PDF or the illustrator file. It gives me the dialog: Can't open the illustration. The file is locked or in use. ID: -54

    It's also not letting me upload the illustrator file here, only the PDF file.

    1 vote

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  18. Can't save a file without closing the program.

    Everytime when I save a file, the program shuts off. The same for InDesign.

    1 vote

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  19. SVG export crashes

    Exporting to SVG causes Illustrator 26.2.1 (64-bit) on Window 10 (21H2 19044.1645) to crash. No export is created.

    1 vote

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  20. metadata is stripped when saved as PNG

    When exporting a PNG the metadata is not preserved. We use the metadata to find a graphic for future requests. I have Adobe Illustrator 2022. My operating system is Windows 10.

    1 vote

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