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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1002 results found

  1. Name artboard is not added to the file name when exporting (jpg or png, etc.)

    When executing the command "File - Export file as" and exporting, for example, to jpg, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.

    88 votes

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    58 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Intertwine bug when export as pdf X4

    mac os 12.6, illustrator 2023
    create 2 intertwining circles, save as PDF X4 with the Illustrator default settings and you get a bitmap instead of vector data..
    by choosing "compatibility: acrobat 8" the problem does not appear.

    43 votes

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    22 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Upgrade 25.4.6 Not export dxf

    Upgrade 25.4.6 Not export dxf
    MacoS 10.14.6

    32 votes

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    15 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Illustrator 27 packaging bug

    Mac OS Big Sur 11.7
    Adobe Illustrator 27
    Mac mini M1

    Package command destroys filenames and replaces links with others. That's catastrophic for my job. Please fix it as soon as possible.
    Also, could not upload files for helping you reproduce the issue.

    8 votes

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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Save for Web is disabled

    Open both files attached in any Ai version from 26.4.1 to 27, and try to File > Export > Save for Web (Legacy) for both.
    The command will be disabled for the 'bad' and enabled for 'good', although the only rectangle in both is the same.
    There is something wrong in the file structure then, but what?

    Also, the ExportOptionsPNG24 does nothing if a script with it gets run.

    11 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Export PSD is aborted with error

    When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.

    The error dialog appears twice, and the messages are as follows
    1. Unable to export at this resolution. Please lower the resolution and try again.
    2. The operation cannot complete because of an unknown error. [RES!]

    ![error1.png](error1.png)
    ![error2.png](error2.png)

    The generated image is 4px in total and the resolution is not too high.

    Environment:

    • Illustrator 2022 (26.5.0)
    • macOS 11.6.8

    The same error occurred when I tried with Illustrator CS6.

    Steps to reproduce:

    1. open the attached file 16383.ai
    2. Select [File >…
    12 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  7. svg code export issues

    I export svgs from Illustrator in order to animate them. I use File - Export as - SVG. Now with version 26.1 when I export an svg, none of the layer(id names) are correct. The exported svg is naming them <svg id="a", id="b" and so on.
    A temporary fix is uninstalling and reinstalling, but the issue reappears before the day is over. The previous version 26.0.3 works with no issues.

    20 votes

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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  8. It's 2022. Can we get some glaring, long standing bugs fixed please?

    There are long standing user requests for all of these:

    • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

    • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

    • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

    • Artboard names will randomly revert back to old names

    • In the Export for Screens dialog box, Artboard…

    3 votes

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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 複数のアートボードをPNGで書き出しする際に、裁ち落としが反映されない

    Windows10、バージョン26.5
    複数のアートボードを作成し、「書き出し形式」より、「アートボードごとに作成」にチェックを入れ、pngファイルとして書き出ししました。
    ドキュメントで裁ち落としが設定されているにもかかわらず、裁ち落としが反映されませんでした。

    1 vote

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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    照留セレン(てるるせれん)様

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    Ten_A様からのコメントの方法をその後お試しいただけましたでしょうか。

    もしも、まだ不具合等ございましたらお知らせくださいませ。


    また、Illustratorの使い方や、お使いの上での問題点を他のユーザーのみなさんと情報交換ができるサポートコミュニティがございますので、バグかどうかご判断の際に、こちらへご投稿されて情報収集いただくことも可能です。

    https://adobe.ly/3BykkSB

    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  10. Export for screens creates CMYK jpeg files

    When the document is set to CMYK and export for screens is used outputting to jpeg, the resulting file is a cmyk jpeg.
    Although some managed applications can read and display this format, CMYK is clearly not a mode suitable for screens.
    If Illustrator saved an RGB file instead it would be much better, but direct inks become a problem: Usually when the user uses spot inks as Pantone inks, the expected outcome is the appearance of the direct ink and not a cmyk separation.

    As an example: A user designs a packaging for a company using their brand colour…

    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Unable to save

    This is not an idea, it is a serious bug.
    Apple OS Mojave - latest version, Illustrator 2022 - latest version.

    Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program. Illustrator seems to not initiate any action on my attempts to perform a SAVE. It is a HUGE problem for my work!

    20 votes

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    26 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  12. リンクを再設定する度にダイアログがズレていく

    保存時に同様のバグがあるようですがこちらも改善お願いします

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Missing lines when import svg/pdf file to illustrator

    Many lines were missing when I tried to open the pdf file in Illustrator. Before I imported the file generated from Qgis, I released the clipping files and broke apart the paths in the Inkscape. I also tried the "place" tool instead of opening directly, but it didn't work when I embedded the linked files.

    Can anyone help?

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Lokales Speichern nicht verfügbar

    Ich kann meine Dateien nur noch in der Cloud speichern, nicht mehr lokal. Das will ich aber nicht!
    Macbook Pro 2021, M1, 32 GB
    MAC OS 12.6
    Illustrator 27

    1 vote

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  15. Not saving changes for transparency.

    I am using latest Illustrator 2023 on Windows 11 22H2, after changing transparency of any object / text when i save file it saves but when i open again it's actually not saved (only transparency setting) rest all changes are saved (video attached) to get idea but don't know why it's not showing menu in video, but you will get what i mean.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  16. problem with save file to PDF

    when trying to save file to PDF it gives an error and also sometimes we don't see the text box with the save or other things at all
    we use version 26.5 with windows 11Home version 21H2 build 22000.978 ( X64 , 64bit )
    16GB RAM

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Save As and Export dialogue box not opening / appearing

    running v26.5, Macbook Pro M1 14, OS12.0.1

    'Save As' and 'Export' dialogue box not opening so unable to save or export anything when running two screens.

    'Save As' and 'Export' dialogue box opens but is fully greyed out when only using laptop (see screenshot).

    Problems started a few days ago and cannot be sure if it was tied into an OS update.

    I do not run any plugins.

    I have:
    • Reset preferences
    • Uninstalled and reinstalled
    • Restarted machine several times

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  18. broken: Save Variable Library

    since Ai 26.3.1

    saving variable library from the variables panels result in this error:
    'The filter cannot complete because of an unknown error.'

    Also a related issue is that scripts using 'exportVariables' function will fail

    6 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  19. SVG export for screens not working properly.

    Windows 11 22000.556 / Illustrator 26.1

    Hi there,

    The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

    I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

    Best,
    Alex

    10 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  20. copypaste

    Ich arbeite mit verschiedenen Vektorprogrammen, wobei mir AI als Start und Finalbearbeitungsprogramm dient. Normalerweise öffne ich Dateien in AI und transferiere sie dann per CopyPaste in andere Vektorprogramme, hier z.B. Freehand. Dabei kopiere ich Vektorgrafiken.

    Seit ein paar Tagen funktioniert dies nicht mehr. In der Zielsoftware erscheint statt der Vektorgrafik eine Pixelgrafik. Was muss ich in den Einstellungen ändern, damit ich die Vektoren transferieren kann? Oder muss ich eine ältere Version von AI installieren?

    1 vote

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