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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. svg code export issues

    I export svgs from Illustrator in order to animate them. I use File - Export as - SVG. Now with version 26.1 when I export an svg, none of the layer(id names) are correct. The exported svg is naming them <svg id="a", id="b" and so on.
    A temporary fix is uninstalling and reinstalling, but the issue reappears before the day is over. The previous version 26.0.3 works with no issues.

    14 votes

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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Unable to save

    This is not an idea, it is a serious bug.
    Apple OS Mojave - latest version, Illustrator 2022 - latest version.

    Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program. Illustrator seems to not initiate any action on my attempts to perform a SAVE. It is a HUGE problem for my work!

    14 votes

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    21 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  3. SVG export for screens not working properly.

    Windows 11 22000.556 / Illustrator 26.1

    Hi there,

    The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

    I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

    Best,
    Alex

    9 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  4. SVG text exportation creates a fragmented code

    All texts I wrote in a drawing, when exported to SVG files, were not anymore consistent: fragments of texts were overlapping each others.
    I opened SVG file using a text reader and I discovered that my texts were unnecessarily fragmented in many parts that finally were badly rebuild in the code.

    16 votes

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    11 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  5. SVG export crashes

    Exporting to SVG causes Illustrator 26.2.1 (64-bit) on Window 10 (21H2 19044.1645) to crash. No export is created.

    1 vote

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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  6. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -…

    6 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Export for Screens via ExtendScript is slow and appears to have stopped

    Description:
    When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

    It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

    This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

    12 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  8. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Playing Save for Web operation from action produces different result than a direct operation

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The…

    12 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  10. SVG Export - Style Tag (Angled Apostrophe) Issue

    Hi,

    I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

    For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

    See…

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  11. New Automatic file backup missing?

    Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

    Running macOS 10.5.7.

    4 votes

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  12. Data Recovery is Disabled for This Document

    Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.

    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  13. AIT file does not open as a new AI file when opening from One Drive.

    I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

    It should open as a new AI file when opening from AIT file since it is a template.

    FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

    Doen anyone getting the same problem?

    ---Additional Comment---

    After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

    When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

    For more details, I am using…

    3 votes

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  14. Recovered files folder appears after using Illustrator

    Every time after using Adobe Illustrator and the next time I turn on my Mac, «‎Recovered files»‎ folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?

    macOS Monterey 12.3.1
    Illustrator 26.2

    2 votes

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  15. 2021,2022でpdf書き出し時に圧縮した画像に線出る

    macOS MojaveからMonterey
    Mac Pro Late2013
    Illustrator 2021(25.4.3) 、2022(26.0.2)

    1,Photoshopレイヤーで背景がない状態(背景を複製して元の背景を削除した状態)の画像をレイヤーがいきる保存形式(psd,tiff等)で保存。
    2,Illustratorに配置し(マスクはせず角版で。また、書き出しで圧縮が働くように画像は50%ぐらいに縮小)pdf書き出しをする。
    3,書き出し設定で圧縮とする。(プリセット[PDF/X-4:2008(日本)]でも可)
    4,Acrobatで書き出したPDFを確認すると画像の左右どちらかに線が発生する。
    5、印刷にも反映される。

    4 votes

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    Under Review  ·  5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Document won't save

    Hi there.
    I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Editing Adobe PDF Presets crashes Illustrator

    When trying to edit a Adobe PDF Preset in Illustrator it crashes on hitting OK to save. I have tried deleting all preferences and uninstalling and reinstalling Illustrator but no luck. For most things this would not be an issue since I can overwrite most setting by saving it in InDesign and overwriting with the same name (Why can't we do this in Illustrator?) This is happening on Illustrator version 26.0.3 on Mac OS 12.0.1 Intel iMac. I have added a quick screen grab. It doesn't matter what I try to edit.

    3 votes

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  18. Exporting to tif: "An unknown error caused the operation to fail."

    Normally rebooting solves problems like this, but not this time. Cannot save my file as a tif.

    1 vote

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  19. A lot of empty PNG when using Export for Screens function

    When exporting with Export for Screens, many empty pngs are created in the file folder. The bug occurs completely randomly. The number of files also defies any explanation. There may be 10 or 1000 files at a time.

    System: Windows 10, Illustrator v.26.0.3

    New details: this bug occurs if you copy complex graphics to the clipboard. Video attached. I suspect the meshes are to blame.

    Update: If you disable Clipboard Handling → Include SVG Code or clipboard log Windows, the problem disappears.

    6 votes

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  20. Issue rendering some gradients

    If you change the the extension to .pdf, the gradient is no longer rendered. Rendering the .ai in other pdf interpreters also do not render the gradient.

    More information: https://bugs.ghostscript.com/show_bug.cgi?id=704780#c2

    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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