1183 results found

1. Files don’t save! Saving starts and never finishes and can’t be cancelled

   The saving process starts as soon as I ask for it, but then it never finishes.
   This issue is happening since I download the latest version (29.7.1)

   The problem is not even letting me to close the program in the computer because "Illustrator is currently saving the document and will close it once the save process is complete" signal is appearing so I need to finish the task from the task administrator in the computer

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   35 votes

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   32 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Started (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.

2. Image Map URL Links Disappear in PDF Export

   Issue occurs in Illustrator 2025 (29.6) and later versions

   Description:
   URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

   Steps to Reproduce:
   1. Create a new document
   2. Create an object (e.g., rectangle, text, etc.)
   3. Select the object and enter a URL in the Attributes panel → Image Map
   4. Create a new layer above the current layer
   5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
   6. Open the exported PDF in Adobe Acrobat

   Expected Result:
   URL links should be clickable and functional in the exported PDF.

   Actual Result:
   URL links are missing/non-functional in the exported PDF.

   Root Cause:
   This bug occurs specifically when there is an additional layer positioned above the layer containing the object with the image map URL. Objects on layers without overlying layers export hyperlinks correctly.
   The issue occurs even when “Create Acrobat Layers” is unchecked.

   Workaround:
   Merge all layers into one before exporting to PDF.

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   イメージマップのURLリンクがPDFで消失する

   おそらく Illustrator 2025 (29.6) 以降で発生

   属性パネルのイメージマップでURLを設定し、PDFで書き出し設定で「ハイパーリンクを保持する」にチェックを入れても、PDFでURLリンクが消失してしまいます。

   再現方法
   1. 新規ドキュメント作成
   2. オブジェクトを作成
   3. 属性パネルのイメージマップでURLを入力する
   4. 新規レイヤーを上に作成（ここがバグ発生要件）
   5. PDFを書き出す。その際に「ハイパーリンクを保持する」をチェックする
   6. PDFをAcrobatで開き、URLリンクが消失していることを確認する

   発生要件
   該当オブジェクトがあるレイヤーの上に別のレイヤーがあることでバグが発生します。該当オブジェクトがあるレイヤーが一番上にあると発生しません。
   「Acrobatレイヤーを作成」をOFFにしても発生します。

   回避方法
   すべてのレイヤーを1つに統合します。

   Issue occurs in Illustrator 2025 (29.6) and later versions

   Description:
   URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

   Steps to Reproduce:
   1. Create a new document
   2. Create an object (e.g., rectangle, text, etc.)
   3. Select the object and enter a URL in the Attributes panel → Image Map
   4. Create a new layer above the current layer
   5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
   6. Open the exported PDF in Adobe Acrobat

   Expected Result:
   URL links should… more

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Having a layer above the layer with hyperlinks now works as expected in Beta 30.0.0.114

3. Acrobat layers duplicate excessively in AI file’s compatible PDF

   Illustrator 2025 (29.8.2)

   When “Save in Background” is enabled, the Acrobat layers in the compatible PDF within AI files duplicate according to the number of artboards. For example, when there are 10 artboards and 2 layers, there should be 2 Acrobat layers, but instead 20 layers are generated.

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   aiファイルの互換PDFでAcrobatレイヤーが過剰に複製される

   「バックグラウンドで保存」が有効な場合、AIファイル内の互換PDFにおけるAcrobatレイヤーがアートボードの数に応じて複製されます。例えば、アートボードが10個、レイヤーが2個ある場合、Acrobatレイヤーは2個であるべきところ、実際には20個のレイヤーが生成されます。

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is able to replicate the issue and intends to fix it

4. PDF/X-4で書き出す際にダウンサンプルされる

   macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
   Illustrator ver29.5

   再現手順
   1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
   2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
   3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。

   期待する結果
   800ppiのままダウンサンプルされずに保存される。

   実際の結果
   配置したビットマップ画像は300ppiにダウンサンプルされる。

   このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
   また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。

   回避方法
   ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。

   EN
   Step to reproduce
   1. Place an 800ppi monochrome bitmap image in the document in its original size.
   2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
   3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.

   Expected result
   The image is saved without being downsampled to 800ppi.

   Actual result
   The placed bitmap image is downsampled to 300ppi.

   The preset is set to downsample to 1200ppi when the resolution exceeds 1800ppi. Images with a resolution of 800ppi in the placed state should not be downsampled because they do not meet the conditions for downsampling.
   In addition, 300ppi is a fatally low resolution for handling monochrome bitmap images.

   Workaround
   Do not use the built-in PDF/X-4 preset, but create an equivalent preset yourself. You can also use PDF/X-4 presets distributed by prepress-related manufacturers.

   macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
   Illustrator ver29.5

   再現手順
   1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
   2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
   3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。

   期待する結果
   800ppiのままダウンサンプルされずに保存される。

   実際の結果
   配置したビットマップ画像は300ppiにダウンサンプルされる。

   このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
   また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。

   回避方法
   ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。

   EN
   Step to reproduce
   1. Place an 800ppi monochrome bitmap image in the document in its original size.
   2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
   3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.

   Expected result
   The image is saved without being downsampled to 800ppi.

   Actual result
   The placed bitmap image is downsampled to 300ppi.

   … more

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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team was able to reproduce the problem and intends to fix it

5. Export Selections Format Settings Missing Illustrator 29.8.1

   Asset Export / Format Settings is missing image options.
   Mac OS Sonoma 14.4.1

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   9 votes

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6. PDF export without color conversion converts RGB images to CMYK

   This is a bug that occurs in Illustrator 2025 (29.2.1) and later.

   When an RGB image is placed as a linked file in a CMYK document, it gets converted to CMYK upon PDF export, even if "No Color Conversion" is selected. In Illustrator 2025 (29.2.0) and earlier, the image remained in RGB.

   This bug affects only PNG and JPG files. Other formats, such as PSD, remain in RGB.

   Steps to Reproduce

   1. Create a new CMYK document.
   2. Place an RGB image (PNG or JPG) as a linked file (do not embed).
   3. Export the document as a PDF with "No Color Conversion" selected.

   How to Verify That RGB Images Are Converted to CMYK in PDF

   1. Open the exported PDF in Acrobat.
   2. Go to Print Production > Output Preview.
   3. Set Preview to "Object Inspector."
   4. Click on an image in the PDF.
   5. The object information will be displayed, showing the actual color mode.

   You will see that the RGB image has been converted to CMYK, even though it should have remained in RGB.

   Issues

   Users who lack in-depth knowledge of color profiles rely on workflows where RGB images in PDFs are properly converted to CMYK at the output stage. However, with this bug, RGB images are automatically converted to CMYK during PDF export, meaning that any inappropriate color profile settings at the time of linking will carry over, making quality control at the output stage impossible.

   Additionally, this issue affects not only exported PDFs but also the embedded compatibility PDFs in AI files. When an AI file is placed as a linked document in InDesign, InDesign reads only the compatibility PDF, making it impossible to verify whether the AI file contains linked RGB images.

   Expected Behavior

   When exporting a PDF with "No Color Conversion" selected, linked RGB images should remain in RGB.

   ---

   カラー変換なしでPDFに書き出してもRGB画像がCMYKに変換される

   Illustrator 2025 (29.2.1) 以降で発生するバグです。

   CMYKドキュメントにリンク配置されたRGB画像が、カラー変換なしでPDFに書き出してもCMYKに変換されてしまいます。2025 (29.2.0) まではRGBのままでした。

   このバグが発生するのは、PNGおよびJPG形式の画像のみであり、PSDなど他の形式の画像はRGBのままとなります。

   再現手順

   1. CMYKの新規ドキュメントを作成
   2. RGB画像（PNGまたはJPG）をリンク配置（埋め込まない）
   3. カラー変換なしでPDFに書き出す

   RGB画像がPDF内でCMYKに変換されていることの確認手順

   1. PDFをAcrobatで開く
   2. 印刷工程 > 出力プレビュー を開く
   3. プレビュー を「オブジェクトインスペクター」に設定
   4. PDF内の画像をクリック
   5. クリックした箇所のオブジェクト情報が表示される

   この情報にカラーモードが表示され、RGBのまま書き出したはずの画像がCMYKになっていることが確認できます。

   問題点

   カラープロファイルの知識が不足しているユーザーは適切なCMYK変換ができないため、PDF内のRGB画像を出力側で適切にCMYKへ変換するフローが存在します。しかし、このバグによりPDF書き出し時にCMYKに変換されると、リンク配置時の不適切なカラープロファイル選択がそのまま反映されてしまい、出力側での品質管理が困難になります。

   また、この問題は書き出したPDFだけでなく、aiファイルの互換PDFにも影響を及ぼします。IllustratorのaiファイルをInDesignドキュメントにリンク配置する場合、InDesignは互換PDFを読み込むため、aiファイル内にRGB画像がリンク配置されているかどうかをInDesign上で確認することができなくなります。

   期待する結果

   PDF書き出し時に「カラー変換なし」を選択した場合、リンク配置されたRGB画像はRGBのまま維持されるべきです。

   ---

   このバグはIllustratorフォーラムで検証されました。
   Illustrator2025でRGB画像をPDF保存するとCMYKに変換される

   This is a bug that occurs in Illustrator 2025 (29.2.1) and later.

   When an RGB image is placed as a linked file in a CMYK document, it gets converted to CMYK upon PDF export, even if "No Color Conversion" is selected. In Illustrator 2025 (29.2.0) and earlier, the image remained in RGB.

   This bug affects only PNG and JPG files. Other formats, such as PSD, remain in RGB.

   Steps to Reproduce

   1. Create a new CMYK document.
   2. Place an RGB image (PNG or JPG) as a linked file (do not embed).
   3. Export the document as a PDF with "No Color Conversion"… more

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As reported, the fix is now in the released 29.5.1 general build

7. Asset export does not include appearance outside bounding box area of text objects (preview bounds are ignored)

   In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
   In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

   Reproduction Procedure
   1. create a text object
   2. add a bold stroke color to the text
   3. add as an asset export item
   4. export the asset

   Expected result
   Designs with stroke color should be exported as in previous versions without problems.

   Appendix.
   If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

   <にほんご>
   Illustrator2025（バージョン29.3.1を使用）ではアセットを書き出した際、バウンディングボックス領域外のアピアランス要素がカットされてしまう。
   2024（28.7.5）、2023（27.9.6）ではすべての要素が切れることなく書き出しできている。

   再現手順
   1. テキストオブジェクトを作成
   2. テキストに太い線カラーを追加
   3. アセット書き出し項目として追加
   4. アセット書き出し

   期待する結果
   線によるデザインでも問題なく、以前のバージョンのように書き出しされること

   付記
   線ではなく、塗りを追加して「パスのオフセット」を適用したもので代用した場合、バウンディングボックスは拡張されるためこの問題は回避することができる。

   In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
   In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

   Reproduction Procedure
   1. create a text object
   2. add a bold stroke color to the text
   3. add as an asset export item
   4. export the asset

   Expected result
   Designs with stroke color should be exported as in previous versions without problems.

   Appendix.
   If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

   … more

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   Resolved (Comments Open)  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Stroke issues with text containers when exporting into SVG

   When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

   Attached a native-export-png and a result of a svg-export-png.

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   3 votes

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   Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Can't Save multiple artboards as a Single File PDF from Export for Screens in 29.6

   Even though the single file option is checked, multiple artboards will not be saved in a single file, but as separate PDFs.
   This worked in previous versions.
   See forum report from Helena here:
   https://community.adobe.com/t5/illustrator-discussions/illustrator-2025-mac-os-15-4-1-can-t-save-single-file-pdf-from-export-for-screen/m-p/15381019#M445463

   6 votes

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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Fix is available in version 29.7.1

10. Suffix still gets added when an image is exported even though the option to add it is disabled

    While exporting a AI file to, for example JPG, the checkbox for automatic file extension (suffix) is unchecked. When I export it, the filename gets a extension (suffix) '-01' behind it. When I export, check the box, and uncheck it, the file saves without the extension (suffix), like it should. So every time I have to check and uncheck the option before exporting. Very annoying. Never had this issue before.

    Newest updated installed 29.6.1 on Windows 10 Pro.

    Anyone else has the same issue?

    7 votes

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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team investigates this

11. Not Getting "Overwrite notification" when exporting using "File/Export/Export as..."

    This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite. It's only when I'm using Illustrator (specifically "File/Export/Export as..." with "Use Artboards" checked, that it's skipping that step.

    It doesn't matter what format I'm exporting.

    I created a 100 pt x 100 pt artboard.  Export as JPG to desktop with settings outlined in the attachment.  When I try to repeat the process, I should get an overwrite notification but I do not..  No notification. The process simply overwrites without question.

    I'm on PC

    Microsoft Windows 11 Professional Version 24H2
    Illustrator version 29.8.2 (64 bit)

    This only started happening recently and I'm not sure what to do to fix it. Whenever I export a file using the "Export as..." feature, I'll navigate to the location where it was previously exported and click the "Export" button. I used to get an overwrite notification asking if I wished to do so and I'd just click yes or no. Now, for some reason, that notification isn't triggering and Adobe Illustrator is just overwriting. I tried using Windows Explorer to copy and paste a file to the same location, and Windows "does" give the standard notification to confirm overwrite.… more

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12. Exclusive to Mac Version: Lines Appear in PDF/x-4 Files, Not Present in Windows Version

    When placing a compatible PSD file (*1) into an AI document and exporting it as PDF/x-4, there has long been a bug where black lines appear on the edges of transparent areas. This issue has been fixed in the Windows version, but it remains unresolved in the Mac version, even in version 2024.

    The issue does not occur in the Windows version, even with the same version of Illustrator. It only happens on the Mac version.
    It occurs whether the PSD is linked or embedded.
    Even if an AI file is created on Windows and has no problems in the Windows version of Illustrator, lines will appear when opened on the Mac version.
    The exported PDF data actually has pixel abnormalities, and lines will appear regardless of whether you are using Mac or Windows.
    The lines may already be visible when you place the file. They become less noticeable when you use the CPU preview. This does not happen in the Windows version.

    *1) This refers to a transparent PSD file saved with Photoshop's "Maximize PSD and PSB File Compatibility" option turned on, and without a background layer.

    ---

    ★Mac版のみに、PDF/x-4保存で互換性ありPSDファイル出力の不具合がある

    互換性ありpsdファイル（※1）をaiドキュメントに配置しPDF/x-4で書き出すと、透明部分のエッジに黒い線が現れる不具合が昔からありましたが、Windows版では修正され、Mac版ではバージョン2024になってもこの不具合が残ったままになっています。

    ・同じIllustratorバージョンであっても、Windows版では起こりません。Mac版でのみ起こります。
    ・PSDがリンクされていても埋め込まれていても発生します。
    ・Windowsで作成し、Windows版Illustratorでは問題がないaiファイルであっても、Mac版で開くと線が現れます。
    ・書き出したPDFデータは実際にピクセルに異常があり、Mac/Win関係無く線が出た状態になります。
    ・配置した段階で既に線が見えることがあります。CPUプレビューすると薄れます。これはWindowsでは現れません。

    ※1）Photoshopの「PSDおよびPSBファイルの互換性を優先」オプションをオンにして保存した、背景レイヤーのない透過psdファイルを指します。

    When placing a compatible PSD file (*1) into an AI document and exporting it as PDF/x-4, there has long been a bug where black lines appear on the edges of transparent areas. This issue has been fixed in the Windows version, but it remains unresolved in the Mac version, even in version 2024.

    The issue does not occur in the Windows version, even with the same version of Illustrator. It only happens on the Mac version.
    It occurs whether the PSD is linked or embedded.
    Even if an AI file is created on Windows and has no problems in the… more

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    125 votes

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    14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. SVGオプション「文字：アウトラインに変換」の不具合

    バージョン：
    2024(28.7.9)、2025(29.7.1) で発生を確認。
    2023(27.9.6)では問題は起こらない。

    再現手順：
    ・テキストを含むアートワークを作成
    ・別名で保存：SVG(svg) を選択
    ・SVGオプションダイアログ内で以下の項目を設定
    文字：アウトラインに変換
    「Illustratorの編集機能を保持」にチェック

    結果：
    警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
    保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
    SVGデータ領域のテキストはアウトラインに変換されていない。

    望まれる結果：
    警告が表示されない。
    Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。

    ----Translation----
    It may differ from the actual terminology. Sorry.

    Defective version of SVG option:
    2024 (28.7.9), 2025 (29.7.1).
    not be reproduced in 2023 (27.9.6).

    Reproduction procedure:
    ・Create artwork containing text
    ・Save as: SVG(svg)
    ・Set the following items in the SVG option dialog
    Characters: Convert to outline
    Check the checkbox "Retain the editing function of Illustrator"

    Results:
    A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
    When you open a saved SVG file in Illustrator, all text is converted to outline,
    and The text of the SVG data area is not converted to an outline.

    Desired result:
    Warning is not displayed.
    When opened in Illustrator, there is an editable text object,
    and there is text converted to an outline in the SVG data area.

    バージョン：
    2024(28.7.9)、2025(29.7.1) で発生を確認。
    2023(27.9.6)では問題は起こらない。

    再現手順：
    ・テキストを含むアートワークを作成
    ・別名で保存：SVG(svg) を選択
    ・SVGオプションダイアログ内で以下の項目を設定
    文字：アウトラインに変換
    「Illustratorの編集機能を保持」にチェック

    結果：
    警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
    保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
    SVGデータ領域のテキストはアウトラインに変換されていない。

    望まれる結果：
    警告が表示されない。
    Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。

    ----Translation----
    It may differ from the actual terminology. Sorry.

    Defective version of SVG option:
    2024 (28.7.9), 2025 (29.7.1).
    not be reproduced in 2023 (27.9.6).

    Reproduction procedure:
    ・Create artwork containing text
    ・Save as: SVG(svg)
    ・Set the following items in the SVG option dialog
    Characters: Convert to outline
    Check the checkbox "Retain the editing function of Illustrator"

    Results:
    A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
    When you open a saved SVG file… more

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    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Exported EMF file gets corrupted

    Illustrator (desktop version) version
    Windows 11 Pro 24H2 Illustrator 2025 Ver. 29.8.2

    1. Export EMF file
    2. Open the exported EMF file

    Expected result: the file opens

    Actual result: a message appears stating the file is corrupted when attempting to open it.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the original poster, anchor was outside the artboard.

15. Layer import BUG from .ai file (v29.8.1) to InDesign

    When I import a multipage .ai file created with version 29.8.1 of Adobe Illustrator into InDesign, the layers that I can view or hide are multiplied for each page of the .ai document.

    Windows 11 Pro.

    3 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Phantom objects in Finder Preview and when imported into Photoshop

    I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add the .ai file as a Smart Object layer in my Photoshop file, the phantom objects are there. If I attempt to edit that Smart Object, Illustrator opens up and shows the phantom objects are not there. Saving and closing DOES NOT FIX IT. Sometimes toggling the visibility of the Illustrator layer the objects are on and then saving fixes it. Sometimes toggling to outline mode fixes it. Sometimes moving the .ai from one folder to another, brings the phantom objects back. Why is this happening? How do I make it stop?

    I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add… more

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. JPEGs cannot open in Whatsapp

    The File > Export > Export as > JPEG/JPG produces files that cannot be opened in the latest WhatsApp. When opened, a popup will appear saying "This file was sent in an unusual format, which may indicate that this file is malicious, corrupted, or not supported by WhatsApp. For security reasons, this file cannot be opened.

    3 votes

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Export for Screens won’t export artboards as a single file

    When a document has multiple artboards and is exported as PDF using Export for Screens, although all artboards are selected and a Single File option is checked, it will still be exported as multiple files.

    illustrator 2025 v29.6.1

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    2 votes

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    Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Selected an object in a bottom layer makes it render on top when exporting to TIFF

    When exporting to TIFF(doesn't happen when exporting to PNG), if I have text selected at the time, it appears at the front, when there should be layers above. I have attached a sample Illustrator file and resultant TIFF.

    Illustrator 29.8
    Windows 11 24H2 26100.5074

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. The Default File Location option in missing in Preferences > File Handling

    Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

    At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can offer nothing but to reset Preferences, but it never helps to make it appear back. The blank spot is there, but the option is gone.

    We, however, can toggle it with a script, with a single line:
    app.preferences.setBooleanPreference ("AdobeSaveAsCloudDocumentPreference",false);

    or go to the 'Adobe Illustrator Prefs' file and set this key to zero:
    /AdobeSaveAsCloudDocumentPreference 0

    So the option exists, it just doesn’t get exposed.
    I personally think it’s a trap. I think Adobe lures users to use the Cloud. I think this perfectly fits the 'Adobe uses shady practices' and whatever the team can say in response (except for 'It is now fixed' with the users proving it is) I will treat as fueling these practices.

    Here’s a discussion at forums about this:
    https://community.adobe.com/t5/illustrator-discussions/turning-off-save-to-cloud-as-default/td-p/13076982

    Whenever we install Illustrator anew and try to save a document for the first time, we are given a choice — to save into Cloud or save locally. The default choices is Cloud and 'Don’t show again is checked) — Adobe actively wants users to use their system, I get it. However, if one makes a mistake and wants to alter this choice later — they can’t do it anymore.

    At some point we had this option exposed in Preferences > File Handling, but later it started to randomly disappear for users, with the same build used. The support can… more

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    3 votes

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