Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Illustrator Causes Crash of iMac
System information is as follows:
System: iMac (Retina 5K, 27-inch, 2020)
OS: macOS Catalina 10.15.7
Processor: 3.6GHz 10-Core Intel Core I9
Memory: 64GB 2667 MHz DDR4
Graphics: AMD Radeon Pro 5500XT 8 GBAdobe Illustrator Version: 25.1 (latest update)
Since upgrading my iMac a few months ago, Illustrator is randomly crashing my computer. After using a safe mode start, I believe I have isolated the problem to be associated with my extra monitor. After disconnecting my extra monitor, the crashes have stopped. This is very inconvenient because I can use my extra monitor for all of my other software (Including…
1 vote -
New update v25.1 is extremely buggy
With this new update I get the 'spinning beachball' constantly while trying to zoom in or out of the artboard.
Also - I have multiple objects with clipping masksI'm seeing unprecidented levels of glitches and visual artifacts all over the place that appear/disappear/reappear when zooming in and out. It's nearly unusable in this state!6 votes -
Random Freezing
I just bought a 16" Macbook Pro (2019) and twice now while using Illustrator, the artboard freezes and I cannot save. All of the menus and tool bars and whatnot highlight like they are responding, but I cannot get anything on the artboard to respond and cannot save anything. Everything else on the mac seems to be working so it is not freezing the whole system. Please help! Do I need to return and get a new mac, or is this a software problem?
1 vote -
Illustrator GPU performance | Driver updates
Using Illustrator V25.1
GPU Details
Vendor: Intel
Device: Intel(R) Iris(R) XE Graphics
WIndows 10
Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.8 votes -
Cannot Save Illustrator CC and Mac OS 11.1 MacBook Pro m1
Cannot save in any format. Previous file worked on saved fine.
1 vote -
scrubby zoom disabled after switching in trace view
- Windows 10 pro v. 18363.1316 illustrator v 25.1
- switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view
3.scrubby zoom should be working in normal view and also on trace view....
4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.it's a small and simple file. no complicated illustration, only a flat design for a label.
4 votes -
GPU Problem after upgrade to 25.1
After upgrading to 25.1 GPU previewing is erratic. After a while working on a document GPU previewing is not available (after restart Illustrator it is). Then also problems with text selection occur, text is not marked as selected and text cursor is not visible. Seems like a problem with out of video memory? Using a maxed out MacMini with 64GB RAM and a Blackmagic eGPU. MacOS is 11.1
For now reverting Illustrator 25.0 removes all problems.3 votes -
Live Paint Dead
Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.
1 voteAs per OP’s comment:
> Primary cause was that Windows was secretly downloading and installing a major update in the background. This manifested in terrible performance in Adobe Illustrator.
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weird squiggly blue line shows up on fresh new artboard, tried closing and reopening, and its still there
MAC Catalina
1 vote -
Illustrator shutting down randomly without saving
I am working as a Graphic Designer, so I use Illustrator very often. Lately it happens a lot, that Illustrator shuts itself down randomly. Guys this isn't fun...
I am working on some projects for 2 -3 hours for nothing. Nothing is saved, not even if I do it manually from time to time. It's like playing russian roulette - will I keep my file? Won't I? Will I finish my project in time or will I have to start over AGAIN?! What is going on?
If this keeps happening I am afraid I won't be able to use Adobe…
1 vote -
2 votes
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Esko Dynamic Barcodes plug-in crashing Illustrator
Hi
We use the Esko Dynamic Barcode plug-in for creating barcodes, but I've just moved over to a new M1 chip MacMini, and ever since if I try to use the plug-in in Illustrator (25.1) it crashes. Sometimes as I apply the settings, or sometimes as I just enter them.
Has anyone else who uses this found the same issue? Esko say they're developing a Universal version of the plug-in, but it will also depend on Adobe updating releasing the native M1 Illustrator.
Just wondered if there was a quick fix in the meantime for me to continue using it?
…
1 vote -
illustrator very slow
I can't use illustrator on Mac, it's too slow it doesn't make me move object...
3 votes -
alt + Scroll wheel doesn't always zoom
When holding down alt and scrolling in it takes multiple attempts to get Illustrator to respond.
2 votes -
Illustrator crushes
I am using Macbook Air M1, illustrator crashes and freezes very frequent. I have to force shut down my Macbook Air, but this doesn't fixed the problem that I am facing, freezes can up to at least 10minutes.
2 votes -
Crashes on Unlock All
Running Big Sur on an M1 Mac. Just upgraded to Illustrator 25.1, which crashes when using Unlock All.
1 vote -
ritardo
In Illustrator quando trascino con il mouse gli oggetti, se non aspetto un secondo dopo aver lasciato la pressione del mouse, l'oggetto si sposta come per inerzia dietro il successivo movimento del mouse poco quanto basta per non accorgersene e perdere allineamenti vari....
1 vote -
problem with mesh
What's the problem with mesh?
Since the last update (January 12, 2021) the grid is displayed tilted.1 vote -
M1 laptop hang
Adobe illustrator keeps hanging on me while
Designing halfway. Sometimes it even hangs my own laptop. I know it hasn’t been optimised for m1 chip MacBook Pro (I’m using that currently) but sometimes it hangs so long that I’ve to force shut down my laptop and open up the file again. It’s just very unstable and buggy. Please help???3 votes -
Keeps freezing on Mac
I have the Macbook Air with the M1 chip. It repeatedly freezes up as soon as I open it.
1 vote
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