Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
657 results found
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colourproof is not available
Colourproof is not available (OS 10.15.7 / AI 27.4.1) as preview mode in RGB or CMYK – doesn´t matter. tested various documents.
1 vote -
Illustrator is crashing all day long, for no reason
Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes,…
1 vote -
Object editing actions stop working
Some actions stop working without reason. Sometimes I can't rearrange objects or even duplicate. That includes the Keyboard shortcuts for those actions. I need to restart Illustrator for it to work again.
I work on Macbook Pro 14" M1 Pro1 vote -
Adobe Illustrator Web Content is running at 100%
When document is open in AI (version 27.5 and few versions before this) "Adobe Illustrator Web Content" process is running, taking 100% of CPU and lots of RAM.
Need to kill it every time I run AI.
Happens with macOS 10.15.7.
3 votes -
Fan runs constantly after update to 27.4.1
Updated to 27.4.1 yesterday. Today whenever I run Illustrator, my fan kicks in on high. Activity monitor says "Adobe Illustrator Web Content" is using 100% of my CPU.
Using: MacBook Pro 2019, running Catalina 10.15.7
Restarting doesn't help. Only thing that helps is to quit Illustrator or run previous version (26.5.3)3 votes -
"Adobe Illustrator Web Content" process runs when I open the document in latest versions of AI and keeps running forever, taking CPU and RAM
Title says it all. Wasn't happening up until few versions back. Still happens with 27.4.1.
Macbook Pro/2019, Intel, macos 10.15.7
2 votes -
PC performance issues when using the Shape Builder tool on dxf files (or vector format).
When using the shape builder tool against a dxf file (or vector format), the CPU usage is not high and not working.
When using Simplify on a dxf file (or vector format) to reduce the number of paths, the CPU usage increases to approximately 100%, confirming that the CPU is working correctly.
This behavior makes sense since the calculations are done by the CPU since it is a vector format.However, when using the shape builder tool, the CPU and GPU functions are not used.
I was checking the resource monitor and the CPU and GPU usage was about 3%~5%.1 vote -
PLEASE FIX THE BUG THAT KEEPS FREEZING AND CRASHING THE APP WITHOUT SAVING
I have an HP Pavilion using the latest version of Adobe illustrator and ever since the update it has been constantly crashing without saving and when it finally works, certain items have disappeared but by time I am halfway done fixing it and crashes again losing all progress.
1 vote -
Se cierra automáticamente
No me deja habilitar el acceso a Illustrator, se cierra sin consentimiento.
2 votes -
1 vote
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Zooming on macOS 13.2.1 (22D68) and Illustrator 27.3.1 (and previous version) is h-e-l-l
When zooming in with my Apple Trackpad (external but also with the build in one) zoom is not smooth and lags. MacBook Pro M1 Max. My colleague didn't experience this while being on the latest Illustrator version, until they updated to the latest macOS version (from 12 to 13, Intel MacBook Pro). So my assumption there is a compatibility issue over there with macOS. The experience while zooming with GPU is normally smooth, but now it is worse then zooming in CPU mode. Changing, rebooting and reinstalling didn't work.
1 vote -
Illustrator after 5 mins starts loading continuously
Once opening my cloud file after 5 mins the cursor starts loading & doesn't stop. Making it impossible to save. The only way to stop the issue is to force quit on Mac & reopen, then it'll repeat after 5 mins again
1 vote -
Animated zoom not working in latest version 27.2 for Mac
Animated zoom is not working on Macbook Pro (Intel). I have checked the "Animated zoom" option under GPU in Performance. Restarted the app too.
I tried it on another Macbook Pro (M1) and it just doesn't work.
1 vote -
Crashing while using Wacom Intuos
Using the Wacom Intuos Comic Pen & Touch pad (2015) model, and illustrator crashes every time I start using the drawing pad. Does not crash when I use my mouse for pen tool.
2 votes -
Illustrator Nonstop crashing
Illustrator crashes often throughout the day. Mac Studio M1 Ventura 13.2 128 GB Ram 4TB HD, Illustrator 27.X.
Happens often after pasting artwork from other files and then moving the pasted artwork.
This is happening on multiple Mac Studio's with designers working on different files.
Files are local on their desktops.
We reset preferences files, cache etc.
This is a really critical issue.
1 vote -
freeze on save
I have consistent problems with Illustrator 27.2 hanging/lagging (becoming entirely unusable, with any action resulting in a ca. 10-second wait) following saving. This seems to happen only if I happen to switch to another open window/program while saving is in progress. This has only been happening w/in the last few weeks, so perhaps connected to a recent update? The only way to correct the problem is to quit and restart Illustrator (even shutting down the individual file isn't sufficient). It happens whether or not I'm using an external monitor.
I'm on a 2022 14" MBP, 16 GB RAM, Ventura 13.2
2 votes -
Constantly Crashing
I am on a iMac & the program crashes quite often with no set reason except I am doing either using a new tool, saving or switching layers... It also has locked up several times & I don't think my files are that big...
1 vote -
Illustrator 2023 (27) Crashes When Moving/Dragging
All versions (27 on) have been crashing when I try to drag/move a group or selection of items. This seems to happen more when I am moving in small increments or if I'm zoomed in, but can happen when I am zoomed out and moving a larger distance as well. Any attempt to drag items from one area to another seems to cause a crash! I have been using Illustrator 27.2, on a 64GB M1 Max MacBook Pro, running Ventura 13.1. I use a Wacom Intuos Pro tablet that is updated to the latest drivers.
10 votes -
Illustrator 27 (last version) crashes
Illustrator crashes after some minutes of use without any apparent reason. I have run any possible thing to solve it. I am just drawing with my wacom tablet, the same I have done for the last 3 years. The files are usually partially recovered, but there is no error name or code displayed.
1 vote -
2 finger move doesn’t work since updates to iPadOS and Logitech keyboard.
Since I did an update to iPadOS and Logitech keyboard the 2 finger move doesn’t work. It works in photoshop and affinity designer.
1 vote
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