666 results found

1. Illustrator 27.9 not functioning even with the most simple tasks 2023

   I get a spinning wheel on the simple task of tipping and trying to move a 4-letter word. The word doesn't follow my cursor. I outlined the word, and I can't move it or duplicate without getting the spinning wheel. I created a simple rectangle and I get the same. Change color, resize, duplicate with keyboard, the same. I closed all other apps, the same. Can't work with the app, it's useless. Please help.

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2. New document causes Illustrator to freeze.

   When I try to create a new document, the panel will not let me input any artboard sizes, quantities, etc. It becomes frozen and I cannot close the panel or make any changes to it, so I have to manually close Illustrator since I can't work on anything while that panel is open. I've tried waiting and nothing changes. It doesn't happen every time but it is getting increasingly common.

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3. Crashing on First Action in New Artboard

   Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:

   ---

   System Components:

   Operating System Windows v.10.0.22621.1

   No conflicts to report.
   

   Video Intel(R) UHD Graphics v.27.20.100.9664

   No conflicts to report.
   

   Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

   No conflicts to report.
   

   Audio Intel(R) Display Audio v.10.27.0.10

   No conflicts to report.
   

   Audio NVIDIA High Definition Audio v.1.3.40.14

   No conflicts to report.
   

   Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

   No conflicts to report.
   

   Audio Realtek(R) Audio v.6.0.9394.1

   No conflicts to report.
   

   Network Killer E3000 2.5 Gigabit Ethernet Controller v.10.57.330.2022

   No conflicts to report.
   

   Network Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W) v.22.200.2.1

   No conflicts to report.
   

   Network Microsoft Kernel Debug Network Adapter v.10.0.22621.1

   No conflicts to report.
   

   Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.22621.1

   No conflicts to report.
   

   Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.22621.1

   No conflicts to report.
   

   Network Realtek USB GbE Family Controller v.11.13.420.2023

   No conflicts to report.
   

   Network WAN Miniport (IKEv2) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (IP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (IPv6) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (L2TP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (Network Monitor) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (PPPOE) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (PPTP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (SSTP) v.10.0.22621.1

   No conflicts to report.
   

   ---

   Debug database settings:
       AdobeCleanFontSize:              Current: 11 Default: 12
       UseAdobeCleanFont:           Current: false Default: true
       assert.enabled:              Current: true Default:
   

   Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:

   ---

   System Components:

   Operating System Windows v.10.0.22621.1

   No conflicts to report.
   

   Video Intel(R) UHD Graphics v.27.20.100.9664

   No conflicts to report.
   

   Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

   No conflicts to report.
   

   Audio Intel(R) Display Audio v.10.27.0.10

   No conflicts to report.
   

   Audio NVIDIA High Definition Audio v.1.3.40.14

   No conflicts to report.
   

   Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

   No conflicts to report.
   

   Audio Realtek(R) Audio v.6.0.9394.1

   No conflicts to report.
   

   Network Killer E3000 2.5

   … more
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4. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

   When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

   Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

   This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

   Uninstalling and re-installing Illustrator, and erasing preferences, with multiple system restarts in between, did not resolve the issue.

   This issue is not reproducible in Illustrator 27.8.1, before upgrading or after downgrading from 27.9. Performance with the mouse/trackpad or with the hand tool is identical and runs at 60 fps on an external display and 120 fps on the built-in display.

   When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

   Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

   This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

   Uninstalling and re-installing… more

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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix to this issue is available in Beta 28.1 21 (and above) and Prerelease 28.0.66 (and above). Please check, if you can, and reply back if it works for you.

5. Adobe Express QR Code Keeps Crashing Illustrator

   I was working on a poster and needed a QR Code. I built a code in Adobe Express, saved it as SVG file, and opened it, along with my poster, in Illustrator. Every time I tried to copy the QR Code to paste it on my poster, Illustrator crashed. I tried re-doing the code, saving it as different file types, etc. When I recreated the QR Code in a different program, it worked perfectly.

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6. GPU Preview Disables GPU Preview & Crashes erase Embedded Files

   Running Illustrator 27.8.1 on macOS Ventura 13.5.1

   MacBook Pro 16" 2022
   M2 Max
   32 GB

   Every now and then Illustrator switches to CPU Preview and disables GPU Preview. This can be fixed (most of the time) by saving, closing the file, and re-opening it.

   Somewhat related, Illustrator crashes daily, and when opening the recovered file, all embedded images are either invisible, black, or turn into noise. When looking at the "Links" panel, those files show up as 0 bytes in size.

   Weirdly enough, general performance is fine.

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7. Big ugly black square in the middle of my picture.

   Every time I open a PDF version of my image, Illustrator adds a big ugly black square right in the middle of my picture, and there doesn't appear to be a quick way to remove it.

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8. GPU performance not detected (unavailable)

   AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
   Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
   Number of Displays: 1
   Number of Drivers: 2
   Vendor: ATI Technologies Inc.
   Renderer: AMD Radeon(TM) Graphics
   DXVersion: Unknown
   Active Display Name: \.\DISPLAY1
   PrimaryDisplayAdapterIndex: 0
   Display Adapter[0] VendorID: 1002
   Display Adapter[0] DeviceID: 1638
   Display Adapter[0] SubSysId: 16c21043
   Display Adapter[0] Revision: 196
   Display Adapter[0] DedicatedVideoMemory: 496
   Display Adapter[0] DedicatedSystemMemory: 0
   Display Adapter[0] SharedSystemMemory: 7887
   Display Adapter[0] Attached Monitors: \.\DISPLAY1
   Display Adapter[0] PrimaryMonitor: 1
   Display Adapter[1] VendorID: 1002
   Display Adapter[1] DeviceID: 73df
   Display Adapter[1] SubSysId: 16c21043
   Display Adapter[1] Revision: 195
   Display Adapter[1] DedicatedVideoMemory: 11987
   Display Adapter[1] DedicatedSystemMemory: 0
   Display Adapter[1] SharedSystemMemory: 7887
   Display Adapter[1] Attached Monitors: None
   Display Adapter[1] PrimaryMonitor: 0
   Display Adapter[2] VendorID: 1414
   Display Adapter[2] DeviceID: 8c
   Display Adapter[2] SubSysId: 0
   Display Adapter[2] Revision: 0
   Display Adapter[2] DedicatedVideoMemory: 0
   Display Adapter[2] DedicatedSystemMemory: 0
   Display Adapter[2] SharedSystemMemory: 7887
   Display Adapter[2] Attached Monitors: None
   Display Adapter[2] PrimaryMonitor: 0
   ActiveDriverIndex: 0
   Driver[0] Name: AMD Radeon(TM) Graphics
   Driver[0] Driver Version: 27.20.22001.24003
   Driver[0] Driver Date: 20211215000000.000000-000
   Driver[0] Adapter RAM: 512
   Driver[0] PNP DeviceID: PCI\VEN1002&DEV1638&SUBSYS16C21043&REVC4\4&12C9051D&0&0041
   Driver[0] Installed Display Drivers: C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\amdxc64.dll
   Driver[1] Name: AMD Radeon RX 6800M
   Driver[1] Driver Version: 27.20.22001.24003
   Driver[1] Driver Date: 20211215000000.000000-000
   Driver[1] Adapter RAM: 4095
   Driver[1] PNP DeviceID: PCI\VEN1002&DEV73DF&SUBSYS16C21043&REVC3\6&1BE0D0F&0&00000009
   Driver[1] Installed Display Drivers: C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\amdxc64.dll
   DefaultEnableGPU: 1

   AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
   Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
   Number of Displays: 1
   Number of Drivers: 2
   Vendor: ATI Technologies Inc.
   Renderer: AMD Radeon(TM) Graphics
   DXVersion: Unknown
   Active Display Name: \.\DISPLAY1
   PrimaryDisplayAdapterIndex: 0
   Display Adapter[0] VendorID: 1002
   Display Adapter[0] DeviceID: 1638
   Display Adapter[0] SubSysId: 16c21043
   Display Adapter[0] Revision: 196
   Display Adapter[0] DedicatedVideoMemory: 496
   Display Adapter[0] DedicatedSystemMemory: 0
   Display Adapter[0] SharedSystemMemory: 7887
   Display Adapter[0] Attached Monitors: \.\DISPLAY1
   Display… more

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9. Arrow keys just stop working in Illustrator 2023 Mac

   Since the last update to 27.7 on my Mac (Monterey 12.6.7), the arrow keys just stop working, andI have to quit and relaunch Illustrator to get them to work again.

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10. unresponsive after remote desktop disconnection

    While using AI (2023, Windows) via remote desktop, AI becomes unresponsive and must be force-quit each time the RDP connection drops.

    To reproduce:
    - Connect remotely to Windows
    - Start AI
    - Break network connection
    - Restore network connection

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11. Illustrator 27.6.1 randomly freezing...

    This is happenng to a few of the machines in my office. AI will randomly stop responding. The window will grey out and the only way to resolve is to force quit (I've given it an hour once to see if it resolved itself, but no).

    AI 27.6.1
    Windows 11
    Nvidia RTX A2000 12gb GPU
    i7-12700 CPU
    64G memory

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12. Multiple plugin issues reported in Illustrator 2023

    Hi,

    When we open our recently updated Illustrator 2023, it reports a series of plugin issues, see attached. Please fix it.

    Thanks,
    Lior
    Hebrew University of Jerusalem

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13. GPU performance enabled, but Illustrator is still using CPU at 100%?

    Greetings, I have a 4070 ti and an AMD Ryzen 9 5900x (12 core) with 64 gb of RAM config, windows 11 machine. I have resetted the config files (deleted all the folders there), whenever I open a project that has 3d materiales and objects in it, illustrator refuses to use my GPU, despite having all the relevant boxes ticked in preferences. Here is a screenshot of whats happening. I am a CC subscriber and using the latest version (27.6.1 64bit). My video card should be able to handle any 3d task I set to it silky smooth, just applying "inflate and basic color parameters, plus raytracing" makes everyting take ages, instead of fast changes like I see on some of the tutorial videos

    Greetings, I have a 4070 ti and an AMD Ryzen 9 5900x (12 core) with 64 gb of RAM config, windows 11 machine. I have resetted the config files (deleted all the folders there), whenever I open a project that has 3d materiales and objects in it, illustrator refuses to use my GPU, despite having all the relevant boxes ticked in preferences. Here is a screenshot of whats happening. I am a CC subscriber and using the latest version (27.6.1 64bit). My video card should be able to handle any 3d task I set to it silky smooth, just applying… more

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14. 100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?

    This is marked ad fixed in older bug reports, but it is still an issue in 2023.
    When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

    1. Edit>Preferences>Display Print Size at 100% Zoom is checked
       Result: ≈7.5"x11"

    2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
       Result: ≈5.25"x8"

    3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

    So currently, the only way for me to actually see the true size of the document I'm making is to zoom and measure with a ruler until it's accurate. With the first setting, 81% zoom is the actual size. With the second setting, 113% zoom is the actual size.

    When posting this to the community, a community expert recommended I report this as a bug, suggesting that Illustrator might just have detected the wrong monitor resolution.

    This is marked ad fixed in older bug reports, but it is still an issue in 2023.
    When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

    1. Edit>Preferences>Display Print Size at 100% Zoom is checked
       Result: ≈7.5"x11"

    2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
       Result: ≈5.25"x8"

    3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

    So currently, the only way for me to actually see the… more

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15. Unknown error when placing PDF in illustrator

    An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.

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16. colourproof is not available

    Colourproof is not available (OS 10.15.7 / AI 27.4.1) as preview mode in RGB or CMYK – doesn´t matter. tested various documents.

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17. Illustrator is crashing all day long, for no reason

    Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes, when reopening no specific error message appears.

    Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes,… more

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18. Object editing actions stop working

    Some actions stop working without reason. Sometimes I can't rearrange objects or even duplicate. That includes the Keyboard shortcuts for those actions. I need to restart Illustrator for it to work again.
    I work on Macbook Pro 14" M1 Pro

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19. Adobe Illustrator Web Content is running at 100%

    When document is open in AI (version 27.5 and few versions before this) "Adobe Illustrator Web Content" process is running, taking 100% of CPU and lots of RAM.

    Need to kill it every time I run AI.

    Happens with macOS 10.15.7.

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Fan runs constantly after update to 27.4.1

    Updated to 27.4.1 yesterday. Today whenever I run Illustrator, my fan kicks in on high. Activity monitor says "Adobe Illustrator Web Content" is using 100% of my CPU.
    Using: MacBook Pro 2019, running Catalina 10.15.7
    Restarting doesn't help. Only thing that helps is to quit Illustrator or run previous version (26.5.3)

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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