Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
343 results found
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Transform panel shows different size from artboard
Using Illustrator 2021. Artboard is 60 x 60 cm, my illustration shows in the transform panel as 600 x 600cm. Please help. When I change my art in the transform panel to to 60cm it make it 6cm on my artboard.
Thanks1 vote -
Freezing when selecting multiple artboards
Windows 10 Ver.2004 (build 19041.421)
Illustrator Ver 24.2.1- Make multiple artboards
- Select two artboards
This operation freezes the operation of Illustrator.
This problem does not occur in Ver.23.1 and 22.1.
1 vote -
Alignement of neighboring objects
Hi, when I used to move my objects on artboard, there used to be lanes and alignments automatically showing me when two objects on the artboard are in alignment with a green line. However, I can't see that feature anymore, it just happened since yesterday. very frustrating. Is this a bug, or is this due to some settings issue?
1 voteIn case someone can’t see these, check these:
1. Disable Snap to Grid
2. Enable Smart Guides
3. Make sure you have Spacing Guides option turned on in Preferences > Smart Guides
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Workspaces not working
So, when i downloaded AI for the first time with under v24.2.1, i opened AI and then when i want to opened file or made a new project ... the landing page is still there while the file opened, how to fix this problem?
1 vote -
alt drag art boards not working STILL
this is still not working. Now and again it does, then it doesn't again. It doesnt' copy the art board.
I can't see how to even check on my previous but reports, or find other ones I've voted for, I don't understand this process. Please will you fix it?1 vote -
Artboard Missing
When I open the saved file, I find my artboards missing. The weird part is it saves my work. So every time I open the file I have to create new artboards for the layout I had done.
Attached Adobe Files consists of 2 layouts:
Page 1: Original Layout
Page 2: When I re-open the file. I find all the artboards missing except for a default artboard.Very frustrating to recreate the artboards every time.
Thanks
RegardsMahesh Sutar
1 vote -
Select all artboards
With the Artboard tool selected, choosing Select > All selects not only the artboards, but all of the artwork—even artwork outside of the artboards.
1 vote -
Cmd+drag does not copy artboard
Cmd+drag only moves selected artboard. No copy possible. No layers or content are protected. Option to copy artwork with dartboard is selected.
Mac OS Catalina and latest version of Adobe
2 votes -
2 votes
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Smart Guides buggy at artboard corners
When resizing snapping shapes or objects, Illustrator smart guides alert user that object is being snapped to corner or intersect, however it isn't actually, and it's not until you zoom right in that you realise it hasn't.
Snap to Pixel is turned off. Smart Guides are turned on.
There is no 'anchor' at that location other than the Artboard Edge.1 vote -
Guides not scaling correctly on copy/paste into large canvas
If I copy a 5"x5" rectangle from a regular document and paste it to a large canvas document, it remains 5"x5", as expected.
However, if I convert the same shape to a guide and then copy it from a regular document to a large canvas document, the guide becomes 50"x50". This really makes things difficult when copying guides and artwork together into a large canvas.
1 vote -
Shifting decimal
Not sure really where this lies. And it doesn't seem to have any other affect that I am aware of, but this just started with the latest upgrade - 24.3.
I typically select an outlined piece of text and copy it then create a new document that is a couple of inched bigger and paste it in. I do this when I am creating production files for large-format kiss cut vinyl production.
What I have been doing is selecting the text then referring to the dimensions when I create the new file for output. However, today I noticed that when…
1 vote -
Guides and Alignment
While guides have been placed in artboard objects will no longer align to artboard rather they extend far beyond the current artboard.
At the moment the only solution I've found to work is clearing the guides.
Thanks!
1 vote -
during creation of new document is lacking with centimeters or millimeters in the drop down menu
during creation of new document is lacking with centimeters or millimeters in the drop down menu, please add or fix the bug, thanks
1 vote -
Align/Distribute issue (v.24.2.3)
Hello,
I've seen that this is claimed that it is fixed on a previous update, but I have the latest (24..2.3) and still have issues.Situation:
4 text layers in a 2nd level subgroup
Selection of three out of four layers and the Align/Distribute is working as expected (align to Selection selected)
Selection of all four layers (or group layer) and the Tool isn't working on 'Align to Selection' basis. It's working correctly as 'Align to Artboard'How am I supposed to align all layers in a Group? The only workaround is to align all layers but one and then…
1 vote -
New display issue with v 24.2
Illustrator doesn't display the proper/selected file. For example, if I have file A open, and I open file B, it will either show as blank or will display file A. When I detach file B from the tab bar, file B displays correctly. When I reattach file B to the tab bar it is either blank or displays file A again, even though file B (0r C or D, etc.) is selected.
These files all displayed and functioned properly before upgrading.
Attached are my basic computer specs.
2 votes -
Blank pop-up window appears after opening an .ai file
Currently running:
macOS Catalina v. 10.15.6
iMac 27"
3.2 GHz Quad-Core Intel Core i5
32 GB 1600 MHz DDR3 Memory
NVIDIA GeForce GT 755M 1GB Graphics cardEverytime I open an .ai file a blank dialog box appears with nothing on it except for the close/minimize buttons on the top left. I'm able to close the box out and view my work but this happens every time I open a file. Also attached a screen shot as well as spindump of Adobe Illustrator.
1 vote -
Window not showing
From the Finder (MacOS X 10.15.4), I open a n illustrator Document. The app comes forward and I see a black screen. The "Window" menu tells me that the document is open BUT where? I don't see it (nope, I don't have a second monitor). Clowe the invisible window and the Window menu shows nothing open. Try again, from the finder and again, no windows look opened. Try from Illustrator, File/Open: same thing, another fail. Quit app, relaunch app by launching doc from the Finder. now the file opens as it should. Close file, try again. Back to the black…
2 votes -
OPENING DOCUMENT - additional window opens
An extra blank window opens when opening a document (screenshot added)
Is this a known issue? is there a solution?Adobe CC Desktop AI version 24.1
3 votes -
Duplicating an Artboard with art on it and then Undoing it, causes crash
if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.
2 votesHi Fernando,
Thanks for reporting the issue . Since we are not able to reproduce the issue in house , Kindly provide the following information to nail down the issue further :
Kindly provide the machine details and the illustrator version with which the issue is happening .
Kindly provide the test file and test steps to help us reproducing the issue .It would be very helpful if you can provide the video recording to reproduce the steps .
Kindly share the above details ShareWithAI@adobe.com in a Zip file . Please mention the title of this issue as the subject of mail .Regards,
Pooja Garg
Illustrator Team
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