Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
343 results found
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Linked Files
When placing a linked file, it only shows the first artboard no matter which one I select.
1 vote -
Minor layer color bug
If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.
2 votes -
Illustrator Saving Error with 2 art boards
We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.
1 vote -
File Error When Opening
I have been having these messages pop up for the past 2 months.
When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
Not sure whats going on.1 vote -
ilusstrator not working well
dear sir
plz see the attachment when i open illustrator file in cs6 its opening in right
but wen m opened same file in illustrator cc its not opening with all element
plz see the blk area in attachment....plz tel me the where is the problem
1 vote -
The Operation cannot complete because of an unknown error. [x!fd]
This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file…
3 votes -
Will deselect anything that is not visible
Since the last update if you have a long file and want to select a big chink of it everything has to be visible while selecting. Otherwise, if I start dragging from the middle let's say and have to scroll until I get till the end of the document/artboard, everything that went off screen get deselected and I'm only left with the last chunk of content that is visible. Slows down a lot working on web designs when you have to move a big chunk of content around because you've changed something before it.
1 vote -
Artwork moves with Artboard even with layers locked.
Not sure if this has already been addressed. I just became aware of this site. I am using CC 2018, on my Mac running 10.13.3. Usually if I lock the layers I can move the artboard independently, not anymore.
3 votes -
1 vote
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1 vote
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Illustrator | Free Template Download Error
1-Adobe Illustrator CC 2018
2-Trying to download free template from print tab
3-I expected the template to download like all the other templates I have downloaded
4-I got an error message
5-This is a screenshot of my error messageThank you.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator crashes when adding an art board
Illustrator crashes when adding an art board
3 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedWe are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
1 vote
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Realign Canvas function blurs artwork
When using the function to realign/sort canvases — including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Incorrect file sizes
Importing work into After Effects adds 6 pixels to the file size — very generous. This software keeps on giving.
2 votes -
Align to Artboard: X and Y position not established within the active artboard
Illustrator CC 22.0.1
Align to Artboard: X and Y position not established within the active artboard but retains the global X and Y position.
When selecting and copying the X position of vertex (A) on active artboard (A), then activating another artboard (B) and selecting vertex (B). When pasting the X position for vertex (A) from artboard (A) to vertex (B) on artboard (B) it pastes the global X position. The previous version retained the local artboard X position when align to artboard was activated. Which is very helpful in maintaining consistency between artboards.
1 voteThis happens most probably because the rulers mode set differently.
You can toggle it with View > Rulers > Change To Global/Artboard Rulers command.
Please reply back if it helps.
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Artboard edge shows behind an object of the same size as the artboard
- CC 22.0.1 (32-bit)
- I'm creating a favicon, I started out at 164 px by 164 px and used Shift + Alt to resize it to 50 px by 50 px. Then I changed the size of the Artboard to 50 px by 50 px.
- I expected everything to line up and look right.
- A small white edge of the Artboard is visible on the right side of the drawing
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
showing an extra art-board which doesn't really exist
It is showing an extra art-board which doesn't really exist,
Illustrator 2017 ME
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Fit to window (apple-0) doesn't take into rulers into account
Using 'fit artboard to window' on mac Illustrator 2018 doesn't work properly if rulers are shown.
Expected: whole artwork to be shown, fit to window.
Result: top of artwork is 'cropped off' by rulers if they are shown. If rulers are hidden, 'fit to window' works as expected.1 vote -
Adding assets to Asset Export
Illustrator 2018 is not letting me create a single asset from ungrouped layers. In the previews version the functionality was simple, you just select as many ungrouped layers and it would create a single asset.
Is this is a new fancy bug?
1 voteHi Paul,
You can create single asset from un-groupped layers by holding Opt/Alt key while adding the asset.
This is intended change in behaviour in Illustrator 2018, creating multiple assets in a single add operation was not possible earlier.
Thanks
Anish
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