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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Cannot create new projects or load artwork.

    When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.

    Basically the artboard/screen does not load at all.

    1 vote
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  2. Cannot create new projects or load artwork.

    When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.

    Basically the artboard/screen does not load at all.

    1 vote
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  3. a previous section of illustrator is still in the process of quitting. bug

    crashed after first opening the beta version of illustrator . again try to open the illustrator shows like this msg warning.

    1 vote
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  4. Illustrator Crash all the Time

    I cant open My Adobe Illustrator.

    Process: Adobe Illustrator [2530]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: Adobe Illustrator
    Version: 24.2.1 (24.2.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [2530]
    User ID: 501

    Date/Time: 2020-07-31 10:42:31.074 -0700
    OS Version: Mac OS X 10.15.6 (19G73)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y908)

    Time Awake Since Boot: 2400 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code…

    1 vote
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  5. When opening, keeps opening tabs and keeps looping

    This keeps happening, even after re-installing. I cannot use illustrator at all.

    1 vote
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  6. When opening, keeps opening tabs and keeps looping

    This keeps happening, even after re-installing. I cannot use illustrator at all.

    1 vote
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  7. When opening, keeps opening tabs and keeps looping

    This keeps happening, even after re-installing. I cannot use illustrator at all.

    1 vote
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  8. Glitchy screen when opening a new document

    Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.

    1 vote
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  9. Glitchy screen when opening a new document

    Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.

    1 vote
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  10. 1 vote
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  11. Illustrator crashes when opening AI file contains paths exported from Photoshop

    Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.

    1 vote
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  12. Have to sign in every time I launch Illustrator

    Every time I launch program, on the same computer, same day, even if only a short time has passed, I have to sign in with Adobe Cloud credentials. I've signed out of the Creative Cloud Desktop app and signed in. Still happens after first launch. Painful.

    1 vote
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  13. Unknown Error [PARM]

    I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.

    This is the first time this error has appeared for me and I do not know why.

    I closed the program and restarted it, the error didn't reoccur.

    I have a pretty new powerful PC (within a year old).

    I have attached my PC specs for reference and all programs are up to date.

    Thanks
    Heather

    1 vote
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  14. [PARM]

    I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.

    This is the first time this error has appeared for me and I do not know why.

    I closed the program and restarted it, the error didn't reoccur.

    I have a pretty new powerful PC (within a year old).

    I have attached my PC specs for reference and all programs are up to date.

    Thanks
    Heather

    1 vote
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  15. Can't Install or Launch ANY version of AI 2020 after the 24.2 update

    On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…

    1 vote
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  16. Intro screen icons are not aligned


    1. The latest version of Illustrator

    2. On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned.
      Should be aligned I guess.
      With a new update 2020 still the same issue.

    1 vote
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  17. Intro screen icons are not aligned


    1. The latest version of Illustrator

    2. On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned.
      Should be aligned I guess.
      With a new update 2020 still the same issue.

    1 vote
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  18. Illustrator doesn't wokt

    Hello,


    1. i7, 16gb ram, windows 10.

    2. when i open illustrator this happens.
      it doesn't work. I tried reinstalling. Still no succes.

    please help

    1 vote
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  19. no preview of current work

    the preview or where you work does not show rather it simply shows the previous page and does not change

    1 vote
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  20. In Legacy "File New" Interface can't change Name from Untitled-1

    On Illustrator CC 24.1.1 (64bit) on Windows 10 v1909 using the Legacy "File New" interface from the home screen on a fresh launch it is impossible to change the value of the file name. It shows as selected text, yet typing, reselecting, hitting delete and backspace all do nothing to change the text from "Untitled-1".

    1 vote
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