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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. High Sierra disables Illustrator

    Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.

    3 votes
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  2. Startup performance

    Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.

    Thoughts anyone?

    By comparison PS is ready to go in 7sec.

    Standard install CC 2018 / Il 22 on MacOS 10.13.1

    3 votes
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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. Error loading plugins. TorqExtension.aip

    I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.

    3 votes
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    11 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  4. "CANT" ERROR

    Have updated to newest version of Illustrator and now get this warning on launch. Program does open but with no preset preferences available.

    Tried uninstalling and reinstalling but there is no improvement.

    3 votes
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  5. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics…

    3 votes
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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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  7. This operation cannot complete because of an unknown error [CANT]

    "This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.

    2 votes
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  8. Version 24.2.1 Crashes at Launch

    I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.

    Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3

    2 votes
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  9. Glitchy screen when opening a new document

    Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.

    2 votes
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  10. Freeze and Crash on every save and Opening issues

    Launches in a window too small to open and freezes and crash when trying to export or save

    2 votes
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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
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  12. Popup Message: Error loading plugins

    There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.

    2 votes
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  13. Popup Message: Error loading plugins

    There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.

    2 votes
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  14. 2 votes
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  15. The operation cannot complete because of an unknown error. [>MIT]

    I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA

    2 votes
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  16. Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here

    Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...

    2 votes
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  17. Can't open or create Illustrator files

    Illustrator CC 2019 won't open or create any .ai files since this morning.
    * Double clicking a file causes a crash
    * Opening a file through Menu > Open causes a crash
    * Creating a new file through Create new... causes a crash

    Illustrator asks me to send in a crash report, then closes.

    My system:
    Windows 10 Enterprise, 64 bit
    Version: 1903
    Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
    Installed RAM: 8GB (7.90GB usable)

    2 votes
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  18. Adobe Illustrator 23.0.6 Crashes

    Adobe Illustrator 23.0.6 crashes after 2 minutes of launch. Tried reinstalling, restarting the computer but the problem still persists. Trying to install the previous version now :(

    2 votes
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  19. crash after windows update

    Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.

    2 votes
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    From the looks of it it seems to be crashing with GPU. Here is what I can suggest
    1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
    2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. Static screen

    Can you fix the new update of adobe illistrator? I can't use it. Every time I try to create a new file it shows the lines of something similar to a static screen and I'm not able to use it for anything. I really need to be able to use this program for college.

    2 votes
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