illustrator crashes when opening existing files
Adobe illustrator crashes when opening existing files. After two complete re-installations (one of which was preceded by CC Cleaner), on a new machine running MacOS Catalina, the first Illustrator startup is correct. But Illustrator quits as soon as I try to open a file, even if that file has just been saved by this version.
Other CC softwares are not affected.
Apologies for the inconvenience caused.
The team is unable to reproduce this issue.
Please provide the below information and help us in isolating this issue further?
1) Is this issue still happening on your machine in the latest version 24.2.1 ?
2) If yes, kindly provide some video, test file (Via File > Package) & steps with which you are facing issue.
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I too cannot open Illustrator CC 2020 on a Mid 2015 iMac with 32 gb Ram (4 x 8GB) Running Catalina 10.15.3
Started crashing last week - 5 - 10 times a day. Worked this morning for 1 hr. Crashed and now won't open at all. Removed and reinstalled Illustrator but no joy.
Cheyenne Stacy commented
I have been having the same problems, my husband at first thought it was a lack of RAM on my computer and there for we proceeded with an upgrade and continued having problems. Did a reinstall and was greeted with not even being able to open Illustrator without it crashing
I uninstalled Illustrator 2020 and installed 2019. That worked for a few days, now it's crashing. Tried going back to 2020 and same problem. Now I can't open any Illustator files in any version. I hope Adobe responds to your post quick!!