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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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961 results found

  1. When Starting a new work or opening a pre-made work, a bug appears

    I can access all the tools and tabs, but I can't see them and it crashes, I already checked my requirements and their all good, so anybody have an idea of whats happening?

    1 vote
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  2. Crash in windows 10 64-bit when using trackpad to scroll in layers panel

    I've crashed twice today, both times while scrolling the layers panel down using the track pad. Two fingers on the track pad and start scrolling and crash. All changes to open files get lost as there is no recovery files to open. It is a hard crash, no bug report screen pops up, the app just aborts.

    1 vote
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  3. Shape dimensions in toolbar and transform pallet do not match

    As the title says. The shape dimension in my toolbar and transform pallet do not match.

    1. Win 10 / Illustrator CC
    2. Restarted the PC and software
    3. Measurements should match
    4. failed
    1 vote
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  4. Wrong description label in layer window

    Hello,
    the description of the label from the screenshot is wrong on Mac Version, STRG + (CTRL + in english versions) is false, that's the the label for the Windows version. Correct is: Befehl + (cmd + in english version)

    1 vote
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  5. A number of my panels will not open - e.g.: when I click to expand the character panel, all I get below is a black box.

    Many of my panels still open as they should. However, I'm having this problem with the info, character, paragraph, properties, stroke and align panels. Any help on what could fix it would be greatly appreciated? I've searched on the adobe support community and google and no one else seems to be having this problem. Thanks!

    1 vote
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  6. レイヤーパネルでオブジェクトの非表示と表示が切り替えられない

    クリックして非表示と表示を切り替えようとするのですが、一瞬切り替わったようにパネルは反応しますがその表示がすぐもとに戻ってしまいます。結果操作しても切り替えができません。
    特定のオブジェクトだけこの現象が起きます。同じAIファイル内の別のオブジェクトは普通に切り替えられるものもあります。

    1 vote
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  7. 4K Display Proportion or scaling distortion

    I'm having the following problem which has been noted as a bug by Adobe support:
    When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.

    By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the…

    1 vote
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  8. Top Ruler Overlaps with top bar

    The units on the top ruler overlaps with the top bar. The values are cut off.

    1 vote
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  9. Numeric Entry into Control bar measurements sometimes trigger move dialogue instead of behaving correctly

    macOS Mojave 10.14.4

    Illustrator 23.0.4 and also previous versions

    On the control bar I type a numeric entry in the object's width field, expecting to enter the width in the field on hitting enter.

    Instead the Move dialogue opens on hitting enter. (this result also intermittently happens with other numeric fields in the control bar).

    https://youtu.be/OcSeLPFqd3U

    1 vote
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  10. Panels float on top until I click them

    Sometimes all panels get "always on top'' state. To change this, you need to mouse click each panel.

    1 vote
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  11. Buggy lines from tool windows

    When I expand some tool windows to the work area the drop shadow from the window remains when the window is closed. This shadow is persistent when I close Illustrator and it is seen over all programs and desktop. It even persists when I restart explorer.

    The only pattern I seem to find is that it only appears with the toolwindows popping up from the "More options" buttons.

    Is it possible this is problem with Illustrator itself of should I search elsewhere for a solution? I have never had this problem before with any other software after year and years…

    1 vote
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  12. Application Frame menu please for Windows Illustratör-Indesign-Photoshop!

    Illustrator, InDesign Application Frame menu please.

    Illustrator, InDesign, MacOS operating system in Photoshop has Application Frame menu.

    1 vote
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  13. tools & palette windows keep blipping in and out

    Every other click, all of my palettes that I have open will blip off, then I have to click somewhere on the document to get them to blip back up again. Every. Other. Click! How can anyone draw with this going on?

    Coworkers and I all working on same IMacs with most recent OS Mojave and just updated to 23.0.4 this morning and its still happening. Please fix it.

    Far and away, I have been using Illustrator since 2.0, seriously, and it just gets less and less reliable with every update. Very disappointing.

    1 vote
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  14. Color slider don’t work with touchbar

    Colors behavior on touchbar mac powerbook pro doesn’t work.
    I change the color sliders, but don’t get any color.

    1 vote
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  15. Settings in French / préférences en français

    Ai 23.0.3
    Win 7 Pro x64
    Xeon E5-1650 v3 / 80 Go RAM / SSD 256 Go 850 Pro

    TRANSLATION
    We can't read 2 settings completely, too many characters.
    1 option is too short: Rayons d'arrondis, for this one, the tooltip is helpful. Previous version of Ai use: Mettre à l'échelle les ... and it was better for to understand.

    1 vote
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  16. Character panel issue

    I can not open the character panel. It flashes briefly a couple seconds after clicking on it, but then disappears. I'm running version 23.0.3 on Windows 10

    1 vote
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  17. Illustrator opens with all settings lost and menu area unable to grab

    OS: Windows 10 Home. Version 1809. Adobe Illustrator 2019 23.0.3 (and earlier versions)

    I use Illustrator daily. Approximately every 2 months it launches with a corruption. All of my settings are lost and the menu bar has a strange gradient and is unusable. The only solution I have found is to reinstall and set up from scratch, which is time consuming.

    1 vote
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  18. Please stop messing up the "Align to Artboard" option. Can't you just put up a sign somewhere to remind everyone to stop adding this bug bac

    Please stop messing up the "Align to Artboard" option. Can't you just put up a sign somewhere to remind everyone to stop adding this bug back.

    1 vote
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  19. Screen Mode/Application positioning bug

    On Windows 10. Toggling the screen mode does produces UI rendering bugs. But also I am entirely unable to get back to a windowed view, or move the window by any means (either dragging or the menu option behind the logo)

    1 vote
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  20. Your popup suggestion about gradients removes pen/touch input on Wacom Mobility Pro

    When using a gradient mesh, a popup suggestion to check out new gradient tool features removes all but keyboard input. Until I can dismiss the popup, I can only use the keyboard, even outside the Illustrator application. Since the popup doesn't dismiss with keyboard input(at least that I've figured out), my only recourse is to save the file, close out of AI and shut down/restart the computer. Working on a Wacom MobileStudio Pro, Win 10, all drivers up to date, Illustrator is up to date.

    1 vote
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