Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
920 results found
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IDIOTS
You idiots have made it very difficult to create a new document/art board of my dimensions. I thought I was on a real computer until I wanted to create a new document and the choices are limited like I was on an iPad. Whoever designs this creates a program that does great things very difficultly. You do not have a clue how learning users, and therefore all users, think or do. Hire someone who is an expert in human computer interactions. A good one because you don't have one now.
In case you think I don't know much about this…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We do test our products thoroughly including running it through multiple beta testers. Please visit https://adobe.ly/1o2SDsg if you would like to join our beta program. It is open to all Adobe Ids.
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Replacing symbols only works in properties panel
Replacing symbols only works in properties panel not in symbols panels for some odd reason
1 vote -
stroke
Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.
1 voteThanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.
Thanks
Anish Kumar
Illustrator Team -
Activate text field for numeric Rotation
When the numeric rotation dialog is opened - it would be convenient when the text field is active for direct input of the Angle (I think this was the case in earlier versions).
In Ai19, the dialog is 'dead' - nothing happens when we start typing - whe have to type 5x Tab to get in the field.
1 voteWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar
Illustrator Team -
New guide
When I try to make a new guide it seems to be lock out. Every other command like hide guides, lock guides, etc work. The only one that doesn't work is make guides.
1 voteThis option is enabled only when you select an object. If this doesn’t solve your problem, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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Customizable Toolbar - accidental change
Great, these tear-off custamizable toobars!
But when a tool is pressed long, it can be stacked to another tool by accident easily. Getting the icon back to the previous position is not as easy.
Should be nice if this can be done as easy ase stacking two tools.1 vote -
Illustator CC 2019 is low res!
Illustator CC 2019 is low res! All icons big.
Not InDesign though1 vote -
You took away the highlighted outlines from when I select and create objects
I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM
1 voteSorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.
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Input Boxes Floating in the Workspace
Hi, since the 2019 release I have 2 floating input boxes in the workspace, I don't know where they belong but they werent there before. If I hover over the '1' it brings up a tooltip of 'Artboard Navigation'
See attached screensnip.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
Close, Save and Quit File Menu options are invisible
After upgrading Illustrator to version 23.0 (Windows 7 Pro), the Close, Save and Quit options under the File Menu are invisible. This is constant.
1 votePlease accept my sincere apology for the inconvenience. It can be issue with Graphic card drivers. Please goto this link for more info:
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.htmlIf this doesn’t resolve the issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.
While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.
(running the version of Illustrator on Mac running OS 10.13.6)
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Gradient Window is bugged when fixed to the sidebar
When the windows is fixed to the sidebar it is not working propertly.
When its not fixed, it works fine.1 vote -
Right click on layers + Layer group shortcut don't work
Both me and my colleagues have that Illustrator is NON-RESPONSIVE every few days when it comes to shortcut keys and other UI related controls, like right clicking layers. Try and group a few layers when you can't use shortcuts or right click 'm.
Today I've spent the better part of the day trying to fix this, since it makes work near impossible.
I've restarted app, restarted PC, restarted app without prefs, updated app, restarted app and PC again, deleted prefs file (rename to OLD) and what not.
I expected it wouldn't last the entire day.
Well ... I expected this…1 vote -
Missing Keyboard shortcut
Mac OS High Sierra 10.13.6.
Version 23.0
”Sentence case” shortcut still missing from ”Keyboard Shortcuts” palette. And I don't have ”¥” letter on my (Finnish) Keyboard.1 vote -
Application Frame & Tabs bar
Often when opening a file & launching the application the tabs bar is inactive as you can see in the attachment.
Disabling the application frame "fixes" it... but still, it's irritating.1 vote -
The position of the right-click menu doesn't match the 4K screen (200% scale)
Illustrator version: 22.1 (64-bit)
When right click in the document, the position where the menu appears is incorrect.
If the mouse cursor is closer to the top-left corner of the screen, the menu position is closer to the cursor.
If the mouse cursor is farther from the top-left corner of the screen, the offset between the cursor and the menu position and is greater.Please see my screen record for details: https://youtu.be/KY_9y_SuCCk
1 voteHi Digidea,
Can you please verify the same on the latest version of AI ie. 23.0 released on 15th Oct 2018?
Thanks & Regards,
Raghuveer Singh
Illustrator Team -
Some shortcuts not working in 22.1
For example Transform each Ctrl+Shift+Alt+D not working at all.
CC2017 seems to be still better option than CC2018, many bugs.1 vote -
Essentials Classic Workspace is missing
I have students who do not have access to the Essentials Classic Workspace. If this was removed this is a BAD idea, particularly for education environments. Educators like myself spend a great deal of time producing project-specific videos using a particular interface configuration and if my students cannot access it the videos and my valuable time have been wasted.s
1 voteJim, Essentials Classic workspace is still there and won’t be removed, as far as I know. That is definitely a local corruption, and a clean reinstallation or Preferences reset is advised.
If you are still missing it, please comment back.
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It does not change even if you enter a value on the Transform panel
After entering X position, move to Y position with tab key and enter and enter value and value will not change even if enter key or tab key is pressed.
Sometimes, this bug appears in Y position or Height.
macOS High Sierra, Illustrator CC 2017, 2018 and macOS Mojave, Illustrator CC 2018
1 vote -
1 vote
Illustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue.
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