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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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347 results found

  1. Files not opening

    Files previously created in Illustrator 2021 are not opening with the recent updates.

    1 vote

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  2. Saved selections change names when copy-pasting into a new document

    On Windows 10, using Illustrator 24.0.2.

    When I create saved selections in one document, select all, and copy into a new document, I expect the same saved selections to be in the new document.

    Instead, the saved selection names get mixed up randomly. So saved selection "Back" now might actually select what I had named "Pocket", etc.

    (There is a perhaps related "bug" that when I duplicate an object that was in a saved selection, the new object is also in that saved selection, which is not what I want. But I haven't been able to find enough documentation to…

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  3. Cannot open cloud documents on another device

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).…

    4 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  4. couldn't create a new document, it's doesn't work anymore and showing so laggy, please fix these bugs

    couldn't create a new document, it's doesn't work anymore and showing so laggy, please fix these bugs
    I think you should take better steps to solve it

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  5. artboards 1600% - 1700% zoom display error

    Dear Adobe, this an annoying feature or bug, which is always pursue me.

    When I select an artboard with double click, which contains an icon (64x64px), always give me a visual error.

    First time automatic switch to 1700% zoom, and mess up the pixels, looks like slips over the grid, arround 0.5 px.

    If I click on it one more, or zoom in and out, the pixels are jump to the right place.

    This is all time made me crazy because all of my icon need to be pixelperfect, always when I try to rename an icon, go to this…

    1 vote

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    3 comments  ·  Documents and Artboards  ·  Admin →
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  6. Artboard copying with hotkey [ bug ]

    macOS Catalina 10.15.7
    Illustrator 25.0.1

    • Select current artboard, option drag to copy
    • Artboard moves instead of creating a copy
    • When trying to undo, artboard returns to previous location while artwork remains in new location
    • Required to press undo 5-10 times as artwork slowly inches its way back to the original artboard
    2 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  7. Page size error and wrong PPI

    I have a big problem.
    I want to the print an A4 template (pixel size must be 2480 pixels x 3508 pixels print resolution), but if I open the template I see always this size 595 pixels x 842 pixels (screen resolution).
    I chance the PPI to 300 in Rasterize menu, but the page size remains the same.
    I hope you can help me.

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  8. Text Objects not appear in other PC with the same fonts installed

    When I open the same saved .ai file in another PC with the same cloud account and Ilustrator, the files do not show the content of text boxes . I'm using windows 10

    1 vote

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    3 comments  ·  Documents and Artboards  ·  Admin →
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  9. The duplicate Artboard feature doesn't work properly or at all

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  10. Art board non stop sliding to the right

    I use the latest version of the Illustrator on Windows and this bug appeared recently. (After I started to use Illustrator on my iPad and sync my documents with the cloud )
    When I open a new or existing document, the art board starts moving to the right and I’m unable to stop it. I reinstalled the app and restarted my laptop and still the same happening. Please help!

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  11. 'Save As' isn't working at all

    Can't save anything or export PDF etc. through "Save As"

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  12. Import Multi Page PDF Font Outlined

    Single page import retain font formatting but automatically outlined when multi page PDF imported. Can this be fix? thanks.

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  13. Offset Path value in Large canvas becomes smaller ten times when the effect is used again

    When using a large canvas and doing an Offset path, if I offset a path by say 5mm, the next time I use the tool only 0.5mm shows in the dialog box. Not a big issue, but an error nonetheless.

    4 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  14. não est[a abrindo um novo arquivo

    quando abro o Illustrator esta dando um erro, e não abre um novo arquivo

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  15. Grosses lenteurs après la mise à jour Creative Cloud

    Bonjour,

    Depuis trois jours j'ai de grandes lenteurs d'affichage et d'exécution.

    Par exemple lorsque je veux rendre un objet invisible dans ma palette de calques, il ne le fait que lorsque je bouge mon plan de travail.

    Idem pour les déplacement d'objets, je ne vois la position finale que lorsque je bouge mon plan de travail.

    La mise à jour des images entre Illustrator et Indesign ne se fait pas non plus.
    Je dois réinsérer l'image sur Indesign afin de voir la mise à jour de l''image.

    J'ignore si c'est un problème de mise à jour Creative Cloud ou bien…

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  16. Opening second file will NOT display it, but show first opened document!

    Wow... while having opened one file, Illustrator 25.0.1 does not refresh the screen while opening a second document. Great Adobe!

    Navigator switches the content, but the screen activates the second tab and shows the first file. clever...

    Going to be fixed in early 2031?

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  17. Canvas color can't change color. (I'm not talking about the art board) Latest version of AI

    Canvas color can't change color. (I'm not talking about the art board) Latest version of AI

    1 vote

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  18. Illustrator artboard turns white and keeps flashing

    Artwork disappears and everything flashes. Everytime I click cursor its happening. But its only happening on my 2018 Macbook pro. I updated to big sur and Illustrator 2021 in the past week.

    1 vote

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  19. MacOS 10.14.6 PDF

    When saving using an existing PDF preset the crop marks offset values have been changed from .25 to .025. And the bleed values have changed from .5 to .05. See screen capture.

    1 vote

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  20. Unable to open more than one file at a time

    Mac OS Big Sur 11.01

    Unable to share video with this form. Please help.

    1 vote

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    3 comments  ·  Documents and Artboards  ·  Admin →
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