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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. assemblage

    l'assemblage est grisé

    1 vote

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    0 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  2. Dimensions (globally) do not display accurately after recent update to v25.0.1 - CRITICAL ERROR

    I'm experiencing a critical issue that has me halted on a current project. This occurred after recently updating Illustrator to 25.0.1. I've been working on a file with precise dimensions for all shapes and lines, and suddenly dimensions for all shapes and lines are globally incorrect (or are displaying as such). After typing in exact dimensions for creating a rectangle with the rectangle tool, a "10 mm x 10 mm" square becomes "10.1764 mm x 10.1764 mm". This is a critical error, and has halted me from continued work on my current project. Expedited help is greatly appreciated.

    Update: I…

    1 vote

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    0 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  3. 10 votes

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    6 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  4. Illustrator 25.0 Locked objects get deleted

    Hey, when selecting and deleting parts of an object the locked objects below also get changed.
    Bug is not in Ill24.3, just the new one, also happened to colleague with Ill25.0
    see Video

    1 vote

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  5. Height doesn't display correctly

    Some artboards are 200px which is correct. Other's that are similar have a width of 200px and a height of +16k. When trying to manually correct the height, it get's visually smaller than 200px.

    Version 25.0

    1 vote

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  6. Não consigo criar documentos novos personalizados

    O Illustrator abre normalmente mas não consigo criar um documento novo personalizado pois não existe essa opção disponível para mim.

    2 votes

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    1 comment  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  7. select by mouse not working

    you cannot use the mouse to select some of the content of the value in the transform window, eg X or Y or width or height

    3 votes

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  8. Can't highlight values in Properties panel

    When adjusting values in the Transform box, I can no longer highlight with my mouse. I need click on the field I'd like to edit with my mouse and then use my keyboard's shift and arrow keys to highlight, which I find quite tedious.

    10 votes

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    2 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  9. Windows panels number, cannot highlight to change

    When trying to select numbers from a window ex: 100% or 2500px, you cannot select a number to change one number.. you must change the whole number. This is a HUGE bug!

    5 votes

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    2 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  10. MacOS - Image Crop False

    MacOS Illustrator verrsion 24.3
    Image crop function always doesn't work. It is always false. It happened in both of my MacBook Pro 16inch.

    1 vote

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  11. Toolbar missing on right hand side

    My toolbar on the right hand side is missing. The drop down window at the top is also not working, it is stuck on Typography. I can't choose Essentials or reset.
    I've got and updated the latest version 24.2.3
    Windows computer.

    3 votes

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  12. Snap to...

    Every time I open or create a new document the SNAP to PIXEL or SNAP to GRID is on... despite I turn it off. I just switched from mac to pc and have never had that issue. I believe its exclusively a pc issue in which there is nothing that remembers your last preference for various panel options outside of just this one. I would LOVE LOVE LOVE a solve cause its slowing me down. Thanks big time.

    2 votes

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    1 comment  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  13. Update 24.2.1 tool box dissappears, how can i fix it?

    Update 24.2.1 tool box dissappears, how can i fix it?

    1 vote

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  14. toggle show / view all layers on all artboards not working ai 2020

    show all layers all artboards not working ai 2020
    have to click the eye to view each and every layer on each artboard/layer that is hidden.

    It will HIDE ALL layers using pull down menu or keyboard shortcuts -- but IF I have manually clicked a few layers to hide them, and then want to turn ALL back on at once -- it won't SHOW all layers either way of using pull down > show all layers menu or using opt shift click or Cmd shift click or CMD click or any kind of keyboard shutcut.

    The layers I have…

    1 vote

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  15. constraint not working properly

    Im using adobe illustrator cc 24.1.2 on Windows 10 v 1903, The constraint function in the properties tab is not working properly for me. When i press the constraint button, the height and width proportion should stay the same when i change one number, but it changes them to be slightly off. If i make a circle 500 x 500, constrain the dimensions, and change the height to 250, it changes the width to 249.499. It doesnt matter what numbers i use, it will always change the other dimension to be slightly off what it should be

    2 votes

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  16. Image trace error

    Whenever I use Image Trace option. I get the following message - "this operation cannot be complete because of an unknown error" [CANT]. I am using windows 7, Intel i3 processor and AI 32 bit. Can you please help. I went through the File explorer exercise in other comments but nothing is 'denied' in properties.

    3 votes

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  17. Properties panel doesn't show on Illustrator v24.1.0 (macOS v10.15.4)

    When you click Window > Properties, nothing happens.

    Adobe Illustrator v24.1.0
    macOS Catalina v10.15.4

    2 votes

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  18. Properties Resizing

    Resizing artwork using PROPERTIES does not do it unless you hit tab or click on page. It acts fine resizing art from TRANSFORM dialog box. Please adjust PROPERTIES to work like TRANSFORM. Thanks. I'm using change width holding Command and hitting enter.

    2 votes

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  19. Properties panel doesn't show on Illustrator v24.0.1 (macOS v10.15.4)

    When you click Window > Properties, nothing happens.

    Adobe Illustrator v24.0.1
    macOS Catalina v10.15.4

    2 votes

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  20. Horizontal and vertical paths have 0.0001pt height/width

    Illustrator v24.1
    macOS 10.15.4

    All strictly horizontal lines have 0.0001pt “H Value”, while all vertical lines have

    0.0001 pt “W Value”. If I manually type 0 in these fields, it reverses back to 0.0001pt. Using up and down arrows does not set this value to zero either.
    These same lines are 0pt height/width in the previous version of Illustrator.

    1 vote

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