Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
137 results found
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View Using GPU Gets Greyed Out Permanently with Outline Mode
Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:
Illustrator 25.1
OS: Windows 10
GPU: 2 x NVIDIA Titan Black
RAM: 64 GB Memory
GPU Driver: Driver 460.89
Display: ASUS PQ321Q 4K100 votes -
Libraries content window disappear
When you choose a color from the swatches save in the cloud library with an item selected on the canvas, in order to alter its color, the following bugs happens.
If you do not "deselect" the libraries panel, and use the keystroke " ctrl + ] " or " ctrl + [ " in order to change the layout Z-index of a sub-layer, it makes the libraries items disappears altogether.
The only way to fix it is to close and restart Illustrator.
Thank you and good luck,
Nico1 vote -
Stability update made Illustrator very unstable
I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.
5 votesIf you see this issue with AI 24.2.2 update, please revert to 24.2.1. This article contains details for revert to an older version – https://helpx.adobe.com/in/download-install/using/install-previous-version.html
We are working on a fix for this issue. -
New Illustrator 2020 laggy and slow on the simplest of tasks
Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.
4 votesGeneral slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
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Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"
Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.
1 voteHi,
Thanks for reporting this issue.
We are able to reproduce this issue and investigating it further.Regards
Ankit Goyal -
BUG: Envelope Distort (with Anti Alias option on) changes colour values of embedded images.
When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.
Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these…
7 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this.
We are able to reproduce this issue and investigating it further.Regards
Ankit Goyal -
Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol
I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.
This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the…
1 voteHi,
Thanks for reporting this issue.
We are able to reproduce this issue and investigating this further.Regards
Ankit Goyal -
delete anchor point tool selecting bottom object
When two anchors of different objects are layered on top of one another, the delete anchor point tool will always select the bottom object, whether I have the top object selected or not. The add anchor point tool and direct selection will select the top object, but I want to be able to delete the anchor from the top object without having to go into isolation mode. This wasn't the case in the previous version.
18 votes -
Text with missing fonts do not always highlight
Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.
8 votesHi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are able to reproduce this issue, investigating this further.Regards
Ankit Goyal -
Still not able to paste (Cmd + V) text when creating a new folder in Save As / Save a Copy / Export As dialog box in Ai 2020
In the latest update the copy and paste option is fixed when trying to do it in the save as dialog box. But if I try to create a new folder with the save as dialog box open I still cannot cmd+v to paste text into the field.
84 votesThis issue was reintroduced in MacOS update Ventura. The team ran into another issue while implementing the workaround suggested by Apple. While the team revisits this issue, users can use workaround this issues by paste through context menu. Thank you all for the patience.
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Drop Shadow, Outer Glow, Etc. renders incorrectly on large polygons angled lines only
When I make a drop shadow, outer glow etc. there are places on the shadow that end abruptly in intervals. I make a triangle or any polygon (even a rectangle that is rotated). Go to Effect > Illustrator Effect > Stylize > Drop Shadow. Multiply: 75%:0":0":0.5". Color Black. I've tried other colors and other settings for Blur and Mode. This does the exact same thing using Outer Glow. I have a 66" x 36" artboard on the examples below.
Windows 10 - Illustrator v.24.0.1
10 votes -
Temp file string prepended to filename slug
When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.
Ai 2020 24.01 Mac OS Catalina 10.15.1
3 votesThanks for sharing the details.
We are now able to reproduce the issue.
The team will be looking into the problem.Thank you for the feedback.
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Transform Again (Crtl D)
"Transform Again" often doesn’t work on more complex objects.
1 vote -
Letter Spacing
Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.
3 votesThanks for reporting this issue. We are able to reproduce this at our end and the issue is currently under review.
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Applescript "open without dialogs" no longer works
I have an Applescript that has the statement
open (thePDFName as alias) without dialogs
In Adobe Illustrator 2019, it works. In Adobe Illustrator 2020, it gives me an "unable to open file" error. When I comment out "without dialogs", it opens the file, but then naturally pops open a dialog (not helpful when you are opening dozens of files!)
MacOS 10.13.6, not sure what other information would be needed.
2 votesThis issue is reproducible with HFS paths.
Workaround: Use the POSIX path for opening files
Example:
set myFilePath to POSIX path of theAIFile
open file myFilePath without dialogs -
Clipping mask from a live text is misaligned / resized / distorted
When using a solid swatch filled variable font as a clipping mask (Hepta Slab in the attached example) the clipped paths are misaligned with the font (in display and in selection hovering).
21 votesHi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.
With Best Regards,
Aishwarya G Gadodia
Illustrator Team
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SVG properties settings reset with software update
We use custom settings in the SVG properties window when we save images as SVGs. When I install an illustrator update, it wipes out my custom settings and replaces them with the default settings.
1 voteThe team has started investigating this
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Svg export
Hi! I met with you at CreativePro conference in Seattle. I would like to see more control when exporting svg from Illustrator. More specifically, the ability to remove the title tag when exporting. If not, that's ok, the svgomg site cleans up svg code well. Thank you!
2 votesHi Beth,
Thanks a lot for reporting the issue here. We are currently looking into when we write add the title element and when we don’t.
For more context: The problem you mentioned at CPro was the tool tip that shows up when hovering the mouse above an -embedded SVG document.
Greetings,
Dirk -
Cambria text & large text cursor
Looks like this was happening in 2017 as well... when using Cambria font, the cursor is 2 or 3 times as large as it should be when editing text. Makes highlighting & editing multiple rows almost impossible. I'd attach a file but others have shown the same thing already and it's simply a text box with Cambria text and a huge cursor. Text size is 11, height set at 13. In the same document but a text box using BonvenoCF, the cursor is the right height.
Macbook Pro Mojave 10.14.5
Adobe Illustrator CC 23.0.417 votesThe team is now intending to fix this
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Gradient tool issues
Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.
Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.
Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.
FIX: Allow us to toggle the preview effect.
- Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing…
18 votesHi All,
Thanks for reporting this issue. We understand your problem and investigating this issue from tolerance perspective of gradient widget on screen and slider. We will require some specific information to investigate the other Gradient Issues, Kindly add your vote on relevant thread for below issues:
Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461230-adjusting-one-gradient-causes-changes-to-unrelated
Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461233-live-preview-of-gradient-tool-is-prohibitively-slo
Gradient tool on desktop similar to the iPad version! → https://illustrator.uservoice.com/forums/333657/suggestions/46159303
Thanks for your patience and support!
Ankit Goyal, Illustrator Team
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