192 results found

1. Version 2025 crashes more than usual and freezes when a pen used with tablet

   With the last update 2025 there have been crashes, more than usual, and when I use the pen and the graphic tablet, Illustrator freeze.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi ,

   Thank you for reaching out to us regarding the issue you're facing. Unfortunately, we are unable to reproduce it on our end. To help us investigate further, could you please provide the following details:

   • Wacom tablet configuration (model and driver version)
   • When you first noticed the issue
   • Is the issue consistently reproducible? (i.e., does it happen every time?)
   • Machine's OS and GPU specifications

   If possible, it would also be helpful if you could share a short recording of the issue, or let us know if you're available for a debug session. This will enable us to resolve the problem more promptly.

   We appreciate your cooperation and look forward to assisting you.

   
   

   Regards,

   Aishwarya G Gadodia

   Illustrator Team

2. 選択したオブジェクトのバウンディングボックスがずれる

   いつもお世話になっております。
   非常に便利なソフトを開発し運営し続けてくださっていることに心から感謝いたします。

   本日Illustrator使用時に以下のようなバグが確認されましたのでご報告させていただきます。

   ---

   シェイプを選択時に最大まで拡大をした時にバウンディングボックスがオブジェクトとずれている。
   ver 27.0.1の時にはこの現象は起こっておらず、ver 27.1.1にアップグレードした後に確認された。

   【添付画像参照：Illustratorbugimg.jpg】

   ---

   【PC環境】
   Windows 10 Pro（バージョン：21H2）64bit

   数々の要望にご対応いただいております皆様に感謝しております。

   何卒、宜しくお願いいたします。

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   Need More Info  ·  4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Illustrator crashes everytime I try to edit a graph

   First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   
   

   Thanks for reporting a crash you faced in Illustrator.

   Based on your report, Illustrator is crashing when you are trying to edit a graph.

   Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.

   
   

   With Best Regards,

   Aishwarya G Gadodia

   Illustrator Team

4. Recent work thumbnails are missing on the welcome page

   When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

   Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

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   6 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We need the following logs to investigate this issue

   Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
   Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe Illustrator

   Please share files starting with UXPLogs from above folder to sharewithai@adobe.com

5. Grid View fails to render grid lines at various zoom levels.

   I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).

   Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
   Gridline every: 72px
   Divisions: 18
   Grids In Back: Checked
   Show Pixel Grid (Above 600% Zoom): Checked

   As you can see in the attached screen shot (800% Zoom) that is not a grid.

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   4 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please confirm or deny the bug is fixed in the latest build of Illustrator.

6. Cap Height setting not using Font Cap Height

   Hello, the option for setting a size of a font by the font's specified cap height appears to be using a metric other than the cap height in at least one instance.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.

   Please share the following details :

   • Machine\OS details
   • Files with which the issue is reproducible
   • A small recording of  the issue

   Warm regards,

   Aishwarya G Gadodia

   Illustrator Team

7. SVG Export Distortion

   I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
   I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
   Additionally, many of the Adobe Stock images, including simple icons, have extra points and require extensive cleaning to achieve a clean SVG export. I would recommend that Adobe stock set requirements for submitted artwork to have clean export SVG feature which is preferred for responsive web development.

   I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
   I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
   Additionally, many of the Adobe… more

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   4 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Increasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.

8. Isolate Selected Groups Does Not Work in CC 2019

   Spent 4 days following a tutorial thinking I was losing my mind.
   Then, it dawned on me I downloaded CC 2019 four days ago.
   Downloaded CC2017 and the operation works as advertised.
   Used especially for cartooning…
   Goes like this:
   1. Select all inked artwork>Object>Expand Appearances>Merge.
   Create and color a rectangle covering artwork.
   Select All>Merge
   Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
   This will put editable color with all closed line work.

   The enclosed pic is where things go wrong in 2019
   Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode and edit any enclosed area.

   You should get something that looks like the second pic.

   Works fine in 2017.
   iMac 27 “
   High Sierra
   3.2 Ghz
   32 gig meme

   Spent 4 days following a tutorial thinking I was losing my mind.
   Then, it dawned on me I downloaded CC 2019 four days ago.
   Downloaded CC2017 and the operation works as advertised.
   Used especially for cartooning…
   Goes like this:
   1. Select all inked artwork>Object>Expand Appearances>Merge.
   Create and color a rectangle covering artwork.
   Select All>Merge
   Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
   This will put editable color with all closed line work.

   The enclosed pic is where things go wrong in 2019
   Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode… more

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   4 votes

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   8 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please post a test file

   -Rama
   Illustrator Team

9. Files don’t get displayed when opened or displayed corrupted with Application Frame enabled

   These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.

   The problem:
   When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
   Mac Pro macOS 10.12.6, Illustrator 22.1

   4 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?

   Thanks
   Anish

10. Illustrator CC 22.0.1 Type Anti-Aliasing Issue

    Illustrator CC 22.0.1 Type Anti-Aliasing Issue

    1. The dropdown menu in the type window for anti-aliasing options is disabled seemingly at random.
    

    1. The anti-aliasing dropdown menu in the type window allows me to designate a render setting to one type selection however, this setting also seemingly applies to all type on the document (i.e. I cannot apply "Sharp" to one text block and "Strong" to another).
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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Not sure this still happens with the latest builds. Can you check if this is still a problem?

11. Objects vanish when a PDF is exported

    The PDF document is not being saved correctly. I have tried saving it in different ways, changing the elements and it still isn't working. I believe it is a problem in Acrobat itself perhaps?

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    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Mateus, please File > Package the document, save the PDF preset used into a file, and send these over to the team for investigation, to sharewithai@adobe.com

    Put the link to this report in the body of the email as well: http://illustrator.uservoice.com/forums/601447/suggestions/49687994

12. Recovery opens Print.ai document profile instead of restoring a document after crash

    This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been modified with the accurate date/time but is empty. I've already mourned the loss of my files but was curious if anyone else is having the same issue?

    This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been… more

    3 votes

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Elizabeth, the team suspects that can be triggered by moving the original file to another folder while it’s still opened.

    Then, if Ai crashes, if can’t properly locate it and it leads to this exact problem.

    Does it sound like something that could have been the case?

13. SVG Save As 'SVG Code...' not same as marked up saved SVG. This now matches Export As SVG

    The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
    <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
    .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
    </style>

    When you actually save this with OK it changes to :

    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
    <defs>
    <style>
    .cls-1 {
    fill: #fff;
    }

      .cls-1, .cls-2 {
        stroke: #000;
        stroke-miterlimit: 10;
      }
    
      .cls-2 {
        fill: none;
      }
    </style>
    

    This is the same format you get on File Export, Export As SVG.

    I now have to copy and paste the SVG code from the preview when clicking 'SVG Codes...' instead of being able to save as SVG.

    I need the format using the style tags in SVG and the stX CSS for my use case.

    Clearly there is an issue when the save preview and the actual save result in a different structure.

    The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
    <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
    .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
    </style>

    When you actually save this with OK it changes to :

    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
    <defs>
    <style>
    .cls-1 {… more

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This change is intentional. The team aims to improve the way SVG is generated (speed, size, redundancy, etc.) and merge current both code branches into one.

    Since some workflows heavily rely on the way the code structure is organized, the team tries to gather feedback on it.

    Please describe what engine changes affect you and why.

14. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

    Is there a reason this same PDF is no longer able to open in the new Illustrator?

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

    The team will investigate it. No investigation can start without the actual file.

15. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    
    

    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

    
    

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    
    

    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

    
    

    Illustrator チーム

    
    

16. Magnifying screen redrawing flaws

    In Illustrator 2022, when I zoom in, the screen turns black and my artwork only redraws the portions where I hover the mouse, as if the display was defective.

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    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please share the document and system info with us – sharewithai@adobe.com

17. AiRobin using 16-24% CPU constantly

    Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.

    1. OS: Windows 10 Pro ver:2004 build:19041.1165
    2. Illustrator Beta 26.0.667
    3. steps to reproduce are above
    4. my expected result is for it to only use CPU when a task is needed
    5. this description should be more than adequate.
    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
    If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
    Regards
    Ankit Goyal
    Illustrator Team

18. Action batch saving with data sets does not put out multiple files

    I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
    However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

    I have now reverted to the oldest version I could find which was 24.3 and it is working in this version.

    Someone else has experienced this issue as well. Their solution was to update but I am using the newest version available to me and I am still experiencing it. https://community.adobe.com/t5/illustrator/data-set-not-saving-out-multiple-pdf-files/m-p/12212808

    I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
    However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

    I have now reverted to the oldest version I could find which was 24.3 and it is working… more

    3 votes

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    1 comment  ·  Actions  ·  Delete…  ·  Admin →
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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi,
    Apologies for the inconvenience due to this issue.

    Please help the Illustrator team in isolating this issue by sharing some details:
    1.) Is this Issue still happening on your machine in the latest version 25.4.1 ?
    2.) If yes, please provide Test and script file.
    3) Video & steps with which you are facing issue.

    Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

    Thanks and Regards,
    Rohit Jain
    (Illustrator Team)

19. ローカルに保存できない（不明なエラー）

    Windows10 64bit pro
    Illustrator2021（Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
    　（2021にアップグレードする前はできていた）
    ・環境ファイルを削除しても無理。

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム

20. Copy (or Cut) \ Paste: the object appears on the same layer when another layer is selected.

    Hello,
    1.
    Windows 10, Illustrator 25.2
    2.
    I have an object\s on layer 1. I copy\cut it. Select layer 2, press Paste - the object Appears on layer 1 and layer 2 is still selected.
    3.
    It should appear on layer 2 as it was before.
    4.
    I can not copy\paste objects on another layer, I can only move them in Layer Window.

    3 votes

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    1 comment  ·  Layers  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the comment, this often happens if you enable Paste Remembers Layers in the Layers panel’s flyout menu. With it turned on, Ai respect the original layers of pasted objects.