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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 書き出し設定からjpgを書き出した時。

    書き出し形式からjpgを書き出した際,裁ち落とし設定を入れていてもアートボードの大きさで書き出されてしまいました。2020では通常の書き出しができたので,2021のみのバグのようです。

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    書き出し時の詳細が不明ですので、以下の情報をお聞かせください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator のバージョン
    2. 問題が発生したときに実行していた手順(データ作成方法)
    3. 想定していた結果
    4. 実際の結果
    5. 問題が再現する Illustrator ファイルをアップロードしてください。

    お手数をおかけいたしますが、よろしくお願いいたします。

    Illustrator チーム

  2. Action batch saving with data sets does not put out multiple files

    I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
    However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

    I have now reverted to the oldest version I could find which was 24.3 and it is working…

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Apologies for the inconvenience due to this issue.

    Please help the Illustrator team in isolating this issue by sharing some details:
    1.) Is this Issue still happening on your machine in the latest version 25.4.1 ?
    2.) If yes, please provide Test and script file.
    3) Video & steps with which you are facing issue.

    Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

    Thanks and Regards,
    Rohit Jain
    (Illustrator Team)

  3. ちらつき

    カーソルを動かすとちらつく

    2 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「画面のちらつき」という現象ですが、検証するためには情報が不足しております。

    お手数をおかけいたしますが、バグを報告する際は、以下の内容を詳しく記載してください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順(データ作成方法)
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオのご提供

    以上、よろしくお願いいたします。

    Illustrator チーム

  4. 2 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

    バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順や操作
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけしますが、よろしくお願いいたします。

    Illustrator チーム

  5. Type on a path tool resizing causes crash

    I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi David,

    Can you please provide some more info?
    1. What is the OS on which you are facing this problem?
    2. Is it specific to some type of path or any type on path object? How you created the path?

    Thanks
    Anish

  6. Duplicating an Artboard with art on it and then Undoing it, causes crash

    if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.

    2 votes

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    3 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Fernando,

    Thanks for reporting the issue . Since we are not able to reproduce the issue in house , Kindly provide the following information to nail down the issue further :
    Kindly provide the machine details and the illustrator version with which the issue is happening .
    Kindly provide the test file and test steps to help us reproducing the issue .

    It would be very helpful if you can provide the video recording to reproduce the steps .
    Kindly share the above details ShareWithAI@adobe.com in a Zip file . Please mention the title of this issue as the subject of mail .

    Regards,
    Pooja Garg
    Illustrator Team

  7. Illustrator Not Holding Clipping Masks

    Hello. I'm not sure if this is just an "operator error" or if this is a bug in the new Illustrator 2020, but every time I reopen my AI file the clipping masks have been removed. Is there a fix for this? It started happening when I updated to 2020.

    Thanks in advance!

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. All tools and actions are slow and lagging, random selection in Ilustrator 2020

    All tools lagging. cursor selects items randomly and drags them around when non having been selected. Illustrator 2020 CC installed

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Gradient issue on import

    When exporting PDFs from indesign that contain a gradient, then opening the PDF into illustrator, the gradient completely vanishes. Tried placing the PDF into illustrator and it previews but if embedded or flattened, it disappears. Tried straight copy and paste form indesign into illustrator and nothing. This has never been an issue before and is required when printing as clients often supply indesign files and the print RIP requires illustrator etc. etc.

    2 votes

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly let us know which Illustrator and Indesign Version you are using.
    2)Kindly provide Video , Test File , Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  10. Gradient issues

    2 problems in CC2020 on Mac OSX 10.15.1:
    1. Gradient annotator doesn't show on expanded shapes
    2. gradients inconsistently applying -- see attachment

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
    2) Is this file specific or happens with any object in a newly created file also?
    3) Kindly share your preferences folder with us in a zip File
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  11. Character Panel Typing Font Names Manually Issue

    When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.

    When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of…

    2 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Apologies for the inconvieniecne caused to you due to this issue but we are not able to reproduce the issue at our end.
    To nail down the issue further we would like the following information from your end :
    1) Setting in the font search dialog – (“Search Entire Font Name” or “Search first name only”)
    It would be really helpful if you could provide a short video having steps to reproduce the issue.

    Share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  12. Unable to save Illustrator file as svg using artboards

    We use Illustrator to draw lots of icons.
    If we place each iocn on an artboard and try to save each artboard to a file by selecting Save as -> svg -> use artboards -> all,
    we expect multiple icons to be saved to multiple svg files.

    We actually get multiple svg files, but each svg contains all layer names from the original file and one svg icon.

    It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. JPG Import bug CC 2019

    macOS 10.13.6
    Ai 23.0

    Try to open or place a .jpg or .jpeg file
    -> Error-Message "File could not be read because there was an error"

    Does work with other images. I attached the original image.

    (After running the image through imageOptim the import works)

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3d extrude and bevel problem

    Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.

    2 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pen tool glitch

    When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
    Pen tool absolutely impossible to use.

    This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1

    2 votes

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. Layer Panel is blank & not representing any layer panel icons or titles

    Layer Panel went blank randomly in a multi-layered project. Cannot view titles or any icons. Sometimes running the mouse over layer panel reveals the information that the mouse points at, however, only to disappear (title info, icons etc) if you click on layer.

    Latest version of Illustrator CC 2018. Have rebooted system twice, one shutdown for several hours, one restart. Also researching online to find similar issues. Seems to be relatively new issue.

    2 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Sorry to hear that you are facing this issue. Can you please check layer options dialog?
    From panel flyout open Layer Options and see if the thumnails for “Layers” “Groups” and “Objects” are selected and “Top Layer Only” is Not selected.

    Also “Show Layers Only” check box should be deselected.

    let me know if this solves your problem or not?

    Thanks
    Anish Kumar
    Illustrator Team

  17. Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.

    Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Nozzle,

    Just wanted to know that are you still facing this issue? In which version are you facing this? Is it happening with any specific font?

    Thanks
    Anish Kumar
    Illustrator Team

  18. Font name not suggested when typing in

    When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Love,

    sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?

    If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.

    Thanks
    Anish Kumar
    Illustrator Team

  19. Show Tints/Shades menu issue

    Show Tints/Shades menu in color guide does not allow to select a color on a first click, most of times you have to click several times to select the color, and on my Cintiq 13 Companion it is almost impossible to do it with the stilus.

    2 votes

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    Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  20. Borders_Dashed Treatment Changes Spot Color to Process

    I draw a box, stroke it with a spot color, apply a "borders_dashed" treatment. The Spot color becomes process. Please fix.

    2 votes

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    Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
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