Libraries Panel freezes and gets stuck
Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
Anonymous
shared this idea
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Phillip
commented
I am still having issues with this on my work computer, it is very disruptive to my workflow and I can only fix it by saving and exiting AI, and restarting...usually to have it freeze again in 10 mins. Has there been a solution?
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Aaron
commented
Happening to me as well. Illustrator 25.3.1 on Big Sur. Only in illustrator. Libraries work perfectly fine in Photoshop. My current work around is to right-click a vector library item in photoshop and select Edit so that it opens in Illustrator and then I copy/paste it into the file I need it in. Definitely not ideal.
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Melissa
commented
I'm using Illustrator (25.3.1) on Catalina (10.15.3) and Illustrator's library has been either not loading or freezing after two minutes of having Illustrator open. My libraries work fine in Photoshop and InDesign. It's just Illustrator.
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Danny
commented
I have 25.2.3 and I am still having the issues with the library panel.
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Anonymous
commented
I'm having the same issue. Mac OSX Big Sur. I messaged ShareWithAI@adobe.com. Please advise.
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Anonymous
commented
This is still happening even after latest update, I have to restart my adobe apps about 15 times a day which is annoying when deadlines are tight.
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Derek
commented
Still experiencing Libraries freezing and becoming unresponsive even after recent updates. Issue actually seems worse than ever...
I'm running version 25.2.3 under Catalina 10.15.7 - MacBook Pro 16" with two external displays.
Use this regularly and therefore is really disruptivetive to workflow.
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Simon Hart
commented
Still happening in 2.5.23 - do you guys actually TEST that you've fixed a bug before you declare it fixed?
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Anonymous
commented
I'm still encountering a frozen Library on 25.2.3. Restarting app resolves for a moment but freezes again after <1 hour.
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Ashlee
commented
Still Freezes... Still can't select anything. Doesn't work when I close out and go back in either.
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Anonymous
commented
I've updated mine to 25.2.3, and the bug is still there.
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Jordan Sheer
commented
Log collector upload said it failed twice (AdobeLogs_20210505_080721_960-mac.zxp and AdobeLogs_20210505_151016_434-mac.zxp), but I did send the runConfig file.
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Mark Nicoll
commented
Log collector:
AdobeLogs_20210505_082137_033-win.zip
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Mark Nicoll
commented
" please do launch AI twice, post 4th May and let us know if that works for you or not."
I have launched AI over and over again perhaps 20 times now. The panel worked on two of those occasions; on the majority it remained blank. It seems random (at least I can't see a pattern). Just occasionally it works, but then again and again under the same conditions it does not.
I have shared my runConfig file.
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Mariia
commented
If you see the same problem in 25.2.3, could you please collect logs via Log Collector:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlAnd post here the Logs ID, so we can take a look.
Thanks!
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Jordan Sheer
commented
Yep. I'm also still having the issue in 25.2.3
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Mitch Torbert commented
I agree with Mark - this still happening in 25.2.3
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Mark Nicoll
commented
Yeah, this is NOT fixed in 25.2.3
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Anonymous
commented
This happens to me to EVERY DAY and it's maddening. I can never consistently use this basic feature that I have relied on in the past, but now for some reason just bugs out all the time. What went wrong here?
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Tamanzi
commented
Driving me NUTS! Any plans to make this "beta" fix an actual release? All pixelated, "zoomed in" and useless. Every. Single. Day.
