Skip to content

What can we fix in Illustrator (desktop)? Vote or report a bug.

← Illustrator (Desktop) Bugs

Illustrator crashes when opening this svg

This svg crashes Illustrator when opened.

1 vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Adrian shared this idea  ·   ·  Report…  ·  Admin →
Cannot Reproduce  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded  · 

We are closing the ticket as we are not able to reproduce this on AI version 22.1 (verified with 10.13.6).
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

With Best Regards,
Raghuveer Singh
Illustrator Team

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • AdminDirk Schulze (Admin, Adobe Illustrator) commented  ·   ·  Report

    Thanks a lot for the detailed information Adrian,

    We did fix a couple of issues in the last version. Does this issue reproduce in Adobe Illustrator 22.1 as well?

    Greetings,
    Dirk

  • Adrian commented  ·   ·  Report

    I'm on an 2017 iMac running High Sierra (Mac OS X 10.13.4 (17E202)). Illustrator is on version 21.1.0, 2017.1.0 release.
    I've appended an excerpt of the crash report. The main thread crashes when drawing one of the
    paths from what I can see.

    It crashes consistently when opening the file.

    ---

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.adobe.illustrator 0x000000010141ade4 typeinfo name for boost::exception_detail::error_info_injector<std::runtime_error> + 244
    1 com.adobe.illustrator 0x00000001002b879f 0x100000000 + 2852767
    2 com.adobe.illustrator 0x0000000100937c92 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 2854242
    3 com.adobe.illustrator.plugins.svgFileFormat 0x0000000125d336ca PluginMain + 37482
    4 com.adobe.illustrator.plugins.svgFileFormat 0x0000000125d33baa PluginMain + 38730
    5 com.adobe.illustrator.plugins.svgFileFormat 0x0000000125dc20b1 PluginMain + 621649
    6 com.adobe.SVGRE 0x0000000126113ad7 SVGDrawPathElement::draw(SVGPort*, ValuesBlockSelector) + 887
    7 com.adobe.SVGRE 0x000000012615491a SVGElementImpl::drawElement(SVGPort*, ValuesBlockSelector) + 1306
    8 com.adobe.SVGRE 0x00000001260baee6 DrawUtils::groupDrawNoParentLink(SVGPort*, ValuesBlockSelector, SVGElementImpl*, SVGElementPattern*, SVGElementImpl*) + 1590
    9 com.adobe.SVGRE 0x00000001260f930e SVGDrawContainerElement::containerDraw(SVGPort*, SVGElementImpl*, ValuesBlockSelector, bool) + 2334
    10 com.adobe.SVGRE 0x00000001260f9bf1 SVGDrawGroupElement::draw(SVGPort*, ValuesBlockSelector) + 129
    11 com.adobe.SVGRE 0x000000012615491a SVGElementImpl::drawElement(SVGPort*, ValuesBlockSelector) + 1306
    12 com.adobe.SVGRE 0x00000001260baee6 DrawUtils::groupDrawNoParentLink(SVGPort*, ValuesBlockSelector, SVGElementImpl*, SVGElementPattern*, SVGElementImpl*) + 1590
    13 com.adobe.SVGRE 0x00000001260f930e SVGDrawContainerElement::containerDraw(SVGPort*, SVGElementImpl*, ValuesBlockSelector, bool) + 2334
    14 com.adobe.SVGRE 0x00000001260f9bf1 SVGDrawGroupElement::draw(SVGPort*, ValuesBlockSelector) + 129
    15 com.adobe.SVGRE 0x000000012615491a SVGElementImpl::drawElement(SVGPort*, ValuesBlockSelector) + 1306
    16 com.adobe.SVGRE 0x00000001260baee6 DrawUtils::groupDrawNoParentLink(SVGPort*, ValuesBlockSelector, SVGElementImpl*, SVGElementPattern*, SVGElementImpl*) + 1590
    17 com.adobe.SVGRE 0x00000001260f930e SVGDrawContainerElement::containerDraw(SVGPort*, SVGElementImpl*, ValuesBlockSelector, bool) + 2334
    18 com.adobe.SVGRE 0x00000001260fb48d SVGDrawSVGElement::draw(SVGPort*, ValuesBlockSelector) + 1597
    19 com.adobe.SVGRE 0x00000001260d0e15 SVGDrawDocument::draw(SVGPort*, ValuesBlockSelector) + 245
    20 com.adobe.SVGRE 0x0000000126173831 SVGRenderEngine::render(int, int) + 913
    21 com.adobe.SVGRE 0x0000000125f90f6e _SVGRenderEngineRenderProc_Render(ZSVGRenderEngine*) + 158
    22 com.adobe.illustrator.plugins.svgFileFormat 0x0000000125d2e273 PluginMain + 15891
    23 com.adobe.illustrator.plugins.svgFileFormat 0x0000000125d54e34 PluginMain + 174548
    24 com.adobe.illustrator.plugins.svgFileFormat 0x0000000125d52be0 PluginMain + 165760
    25 com.adobe.illustrator.plugins.svgFileFormat 0x0000000125d2b3a7 PluginMain + 3911
    26 com.adobe.illustrator.plugins.svgFileFormat 0x0000000125d2a585 PluginMain + 293

  • AdminDirk Schulze (Admin, Adobe Illustrator) commented  ·   ·  Report

    Hello Adrian,

    Thanks a lot for reporting the issue you see. I was not able to reproduce the crash in Adobe Illustrator 2018.1. Could you please provide more information like which version of Illustrator and operation system you are using?

    Thanks a lot in advance!

    Greetings,
    Dirk

Illustrator (Desktop) Bugs: File Save, Import and Export

Categories

Feedback and Knowledge Base

(thinking…)