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AI crashes on opening PDFs

Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

OSX 10.13.6
Illustrator 23.0
Mid-2015 MBP.

2 votes

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Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded  · 

Hi,

If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Thanks & Regards,
Raghuveer Singh

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  • Govind gupta commented  ·   ·  Report

    Can you please share the file with "sharewithAI@adobe.com" and also please do mention the user voice thread link.

    Regards,
    Govind gupta
    Adobe Illustrator team

Illustrator (Desktop) Bugs: File Save, Import and Export

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