An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019
I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019
Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "
This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.
I receive: " An unknown error has occured. "
I uninstalled and re-installed CC 2019 with no changes.
Andrew Davis
shared this idea
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Scott
commented
I have this same issue. Can't open any files or create new ones. Everything was working fine yesterday, then suddenly I get the "An unknown error has occured." message.
When trying to create a new file I get the same message followed by another "Can't create a new illustration. The command was canceled."
I can open any of the same files perfectly fine on other computers running the same specs.
Illustrator vs 22.1
OSX 10.11.6
3.5GHz i7
16 GB 1600 MHz DDR3
Nvidia GeForce GTX 780M -
JM
commented
Can't open any files at all - this happened suddenly. Restarting the computer and program doesn't solve problem and Illustrator is useless at this point. Tried to open new files in different ways, nope. Using Illustrator CC on Mac.
