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What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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Can't finish previewing. Could not complete the requested operation.

I applied a pattern to a stroke by accident and received this error. I'm using v25.0.1 on a PC with 16 gb RAM and a dedicated graphics card.

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kt shared this idea  ·   ·  Report…  ·  Admin →
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Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded  · 

Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

If you're still seeing it, could you help us with a few details so we can dig in further?

  • Are you still facing the issue? (yes / intermittent / no longer)
  • Machine configuration — OS and version, GPU, and Illustrator version/build
  • Reproduction rate — does it happen every time, or only sometimes?
  • A screen recording of the issue as it happens, if you can capture one
  • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


Thanks for your patience and for helping us track this down.


Warm regards,

Aishwarya G Gadodia

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  • Evan Griffin commented  ·   ·  Report

    I've been having the same issue every since updating to v 23.0

  • Kyle commented  ·   ·  Report

    It is still crashing. Still making the same error. CPU reboot hasn't helped. I'll see if clearing the preferences cache or something fixes it.

  • Kyle commented  ·   ·  Report

    I'm working on macOS High Sierra 10.13.6
    3.5 HGz 6-Core Intel Xeon E5
    Mem 64 GB
    Graphics AMD FirePro D500 3072 MB

    Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.

    I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.

    NOTE: This issue happens on Microsoft Windows as well

  • Anonymous commented  ·   ·  Report

    Since a week ago, illustrator is sending the "can't finish previewing. Could not complete the requested operation" popup once per hour.

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Illustrator (Desktop) Bugs: Rendering Issues (GPU, CPU)

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