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use 2021 version open 2020 version file, the same image will be crash in 2021 version

Our designers have 2020 and 2021 version illustration, but when we open the same file, the image will be crash when using 2021 version.
Please help us to solve this issue! T_T
Many thanks!

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kaka shared this idea  ·   ·  Report…  ·  Admin →
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  • kaka commented  ·   ·  Report

    Hi Egor,
    we solved it, your comment is right! it's GPU problem.
    we use Cmd+E, then it is no problem.

    Thank you very much!! :)

  • kaka commented  ·   ·  Report

    Hi Egor,
    We use Mac system, Radeon Pro 580 8 G and Radeon Pro 580 8192 MB

Illustrator (Desktop) Bugs: Effects, Appearance, Graphic Styles

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