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Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

Well, I updated illustrator today and have major viewing issues.

Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

MacOS Catalina version 10.15.6

Adobe Illustrator v25.3.1

32 votes

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Sandra shared this idea  ·   ·  Report…  ·  Admin →
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Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

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  • Sandra commented  ·   ·  Report

    This is still a problem with Illustrator 26.0 Beta. Any update on this issue? I sent what was needed months ago.

  • Anonymous commented  ·   ·  Report

    Same issue here, up-to-date Macbook Pro 16"

  • Anonymous commented  ·   ·  Report

    major zoom issues and cannot view content past 1800%, also experiencing weird pixellation of type and nodes on all objects

  • Lance Achilles commented  ·   ·  Report

    Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

  • Sandra commented  ·   ·  Report

    The color of the boxes depends on the color chosen in the User Interface Preferences.

  • Sandra commented  ·   ·  Report

    Sorry, I kept getting an error message saying that it couldn't be posted....

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