Unable to save
This is not an idea, it is a serious bug.
Apple OS Mojave - latest version, Illustrator 2022 - latest version.
Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program. Illustrator seems to not initiate any action on my attempts to perform a SAVE. It is a HUGE problem for my work!
Hi ,
Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
Thanks & Regards,
Ankit Goyal
Illustrator Team
-
fabien grueau commented
Impossible d'enregistrer sous ou d'exporter
-
William Brown commented
Cannot use illustrator... cannot save anything I done. Completely dead in the water on Mac OS 12.01 M1 Pro chip.
-
鎌田将平 commented
画面収録のムービーファイルを添付します。
ここ3日解決することができなくて困っています。 -
Viberoom commented
macOS Monterey v 12.0.1
iMac 27-inch 2017
Illustrator v 26.0.1
- Any file newly created or existing can only be saved to Adobe Cloud Storage and not the local computer.
- Any file newly created or existing can not "Export As".
- Both "Save As" and "Export As" options are available in the drop-down menu though nothing happens (no pop-up window) when choosing these options.
- I have tried much of what I have found online in forums.
- Force Quitting with and without sending feedback to Adobe.
- Unchecking and checking "Documents Folder" and "Downloads Folder" in Security and Privacy Settings - force quitting throughout these stages. (I do not have "Desktop Folder" as an option in these settings btw.
- Unchecking the "Full Disk Access" box to enable actions to the point above.
What did make a slight difference?
- Removing additional monitors (2 external monitors) enabled the pop-up window to show for both "Save As" and "Export As", however with no details inside - I can not do anything with the window, only escape out of it.Interestingly, I have full features and functionality for the same macOS and Illustrator versions on my Macbook Pro. So my workflow is designing on the iMac and "Export" or "Save As" from my MacBook Pro (no monitors attached) - though this is a highly cumbersome workflow considering the fees I pay for your products.
The same issues are now occurring in Acrobat Pro.
-
鎌田将平 commented
別名保存や複製、書き出し、開くなど、PCのローカルフォルダの読み込み、書き出しに関する動作が突然できなくなった。クラウドファイルの読み込み、保存は可能です。
お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
macOS 12.0.1 (21A559), MacBook Air (M1, 2020)問題が発生したときに実行していた手順
イラストレーターで作業を行なっていて別名保存をしようとした想定していた結果
通常通り、別名保存のためのファイル名入力を含んだ画面表示になる実際の結果
反応がない -
Does Ai freeze though? Or just do nothing?
Does the asterisk in the document’s tab disappear when you initiate Save?
Are you able to Save a copy? -
Anonymous commented
For over a year now I have been unable to Save or Save as. In a new file, when I attempt to Save or Save as literally nothing happens. No dialog box, no error message, nothing. I have to save as a copy then reopen the copy, at this point it will save changes but I still get no dialog box and cannot save as.
-
Joe commented
I was unable to save files if its stored in the file server.
It saving works if its saved locally.Is there a fix for this?
-
Joe commented
I have tried saving (using save and save as, and even save copy) but nothing happens, "Save as" window did not appear
-
CP commented
Since the 2021 updates to Illustrator, at random times the program is no longer able to save in any format, either existing files or newly created ones. It also no longer saves Recovery Data. When trying to save, the message "Cannot find file" appears. Copying the information to a new file and saving still elicits the same message. Creating a new file and putting new content in it cannot be saved either. This is true whether saving to the desktop or to a network drive. Once the message appears, there is no option but to quit and restart the application.. This has occurred twice now since the latest update .
Setup:
Windows 10 64-bit, v.2004 (OS build 19041.746)
i7-7500U CPU, 16Gb RAM
Illustrator CC v.25.1 -
Susan Wright commented
Same for me. It says I do not have enough "access privileges" Very frustrating.
-
Heather commented
Unable to save file in Illustrator 2020 Mac OS Catalina v.10.15.4
I am completely unable to save a file and about to lose an afternoons work on a deadline. I have tried every workaround posted here and still not working. Come on Adobe, this has been reported for months.