Toggle Visibility Not Working in Layers Panel
Windows 11 desktop, 12 GB graphics card, 32 GB RAM, Intel processor with 3.60 GHz, 64 Bit x64-based processor
29.7.1 (64 bit)
I am creating a design and trying to toggle the background layers to compare. When I click on the eye icon in the Layers panel, the layers sometimes go on/off and most often do not. Essentially, toggling visibility does nothing.
I have checked that my layers are visible in the hamburger menu. I have restarted Ai and restarted my computer.
My document is saved to the cloud - I did get an autosave is temporarily disabled warning and I get a plugin conflict message when I open AI - I have no plugins active in Ai that I can find in the Preferences settings. The plugin warning is for LogiOptionAi2020.aip
The screenshots show that the background doesn't change even when I toggle the layers on or off. This problem only happens with the one layer- the top ones I have toggled off and when I toggle them back on they show up.
Lottie Guhle
shared this idea
-
Lottie Guhle
commented
Okay, I just tried the shared link and it doesn't let me see the layers, so I doubt that will help solve the problem. Is there a way to share that allows others to see the layers and alter the file?
I resent my email with a link to the file on OneDrive. I won't post that here for security reasons (I am unsure how safe that is to post publicly).
-
Lottie Guhle
commented
I sent an email to the email address with a link to the shared file. I can also send the ai file, if required. Here is the link:
https://assets.adobe.com/id/urn:aaid:sc:US:449c09df-1670-4dc9-a098-492533567b57?view=published
-
Lottie, you’d have to share this file with the team, so they can investigate this.
Please try to isolate the part of the document that matters (will it behave like this with other layers above removed?) and share the link to the .aic document or a local .ai doc here in comments (UserVoice being stubborn with .ai attachments lately, so it might not work) or send one directly to sharewithai@adobe.com.
Thank you! -
Lottie Guhle
commented
Another point to add - I just tried opening the file in Ai browser mode and it gave me a warning. The images are created in Photoshop and exported - they are simply rectangles with a halftone applied and a gradient, exported as a png file, then added using File/Place. Nothing too fancy and not an actual smart object. I might try working with a smart object instead to see if that makes a difference.
-
Lottie Guhle
commented
another image
-
Lottie Guhle
commented
Apparently I could not post using the screenshots.
