This file will not allow viewing in GPU mode on my computer. It works fine on other computers.
Apple M2 Max Macbook Pro 16-inch, 2023 OS 15.6 (24G84)
Using Illustrator 29.7.1
Upon opening this file (attachement wouldn't work - please provide another way to transfer) I can not use GPU mode no matter what I do. I tried reinstalling all of Creative Cloud, and then completely wiped my computer and started fresh. The file is still glitchy. It seems to only happen on my computer. Colleagues do not have an issue with the file. Happy to provide the packaged file, just can't upload zip here.
Marc
shared this idea
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Thanks for reporting this issue — this is not the expected behavior for GPU Preview in Illustrator.
To help us investigate further, could you please share the following details?
1. Does the issue still reproduce on the latest Illustrator build?
2. What is your monitor setup?
2.1. Single or multiple monitors
2.2. Resolution and refresh rate
2.3. Any docking station or external display setup3. Are you using any custom monitor color profiles or color management utilities?
You can share the details and problematic file at ShareWithAI@adobe.com
Thanks
Anmol Sud
Adobe Illustrator Team -
Yeah, UserVoice has being cranky with .ai attachments lately...
The UV team is aware of this now, and hopefully would provide us a fix. -
I tried attaching the file but keep getting this error.
