Can't see any Artboards
Every project I access opens, but I can't see any artboards. I have tried downgrading and uninstalling+reinstalling, to no effect.
Would be grateful for any input on my situation.
Virat Dutta
shared this idea
-
Although, this occurs rarely, when I close the tab/window the project is seen for a split second
-
DirectX ver: 12 (FL 12.1)
-
No effect, although here are the specs:
Processor: AMD Ryzen 5 7530U with Radeon Graphics (2.00 GHz)
Installed RAM: 16,0 GB (14,8 GB usable)
System type: 64-bit operating system, x64-based processor Windows 11 Enterprise 25H2 (Build: 26200.7171)
GPU: AMD Radeon Graphics (Driver version: 31.0.21921.1000) -
So the artwork exists in the document, it seems, and the viewport is rendered in black. Seems like a GPU problem.
Does toggling View > Preview on CPU change anything?
In any case, can you share the exact specs you have: OS, GPU, driver build number? -
This happens to the contents of the artboard and the edges. Occurs with all files, and all I see is a black square instead of the artboard. The layers and artboard look fine, nothing out of the ordinary. Every other time I've used Illustrator on other computers and the current one it has worked without problems, until I've installed v30.0. The issue still persists after I have tried the fix. I have sent the email as requested.
-
This is painful :(
Do you mean the contents of the artboards only, or artboard edges, or both?
Does it happen for all the files, old one and brand new ones? What do you see at all when you try to open an existing document? What do you see in the Layers panel? In the Artboards panel?
Was it working as expected in the previous build or (well, just to be sure) it’s the first time you installed Ai (no offence!)?Please backup you Preferences (on Mac these should be here: <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<locale> (e.g. en_US)/Adobe Illustrator Prefs) and then reset them, by either deleting the folder (Ai would create one anew on launch then) or via Preferences (Cmd + K) > Reset Preferences button.
When reinstalling Illustrator, these are usually kept untouched, to keep users’ customizations intact... but sometimes different settings, especially when update cause rather weird bugs. And these can get imported into an older installed version. So, to exclude this case, the reset is the first check-up to try...If is miraculously fixes the problem — please zip the old Preferences folder and send it to the team, via sharewithai@adobe.com (along with the link to this report, http://illustrator.uservoice.com/forums/601447/suggestions/50719163), so they can dissect it.
