Images Missing After Reopening Adobe Illustrator File
Hello Adobe Illustrator Community,
I would like to report an issue we have been experiencing with Adobe Illustrator that has caused serious problems in our production workflow.
Issue Description:
Images that were properly embedded in Adobe Illustrator files go missing after the files are closed and reopened. The images are not corrupt, and their resolution is below 500 PPI. However, upon reopening the AI file, some embedded images disappear completely.
This issue does not occur in all Illustrator files; it happens randomly across different files, making it difficult to predict or prevent.
Impact:
This problem has caused losses for our prepress team, as some images went missing without being noticed, while the printed products had already been produced.
Since:
November 2025 – present
Adobe Illustrator Version:
30.1
Operating Systems:
Windows 10 and Windows 11
Attached are images as evidence showing the missing embedded images after reopening the files.
We would appreciate any assistance, clarification, or solution regarding this issue, as it significantly affects our production reliability.
Thank you for your support.
Adzkia Adlina
shared this idea
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Hi,
Apologies for you running into this issue.
Can you share more details about the nature of these files?
You mentioned that they are embedded. Did you place these files in Illustrator through any particular route - for example dragging from another application to Illustrator? Or, if you take a screenshot and placed it directly in Illustrator?
Do you run into any crash before seeing this issue or does it happen with normal (successful) save and reopening of files?
Do these images have any embedded color profiles?
Try turning off "GPU Performance" checkbox in Performance section of Preferences and relaunch Illustrator. See if that change helps in such files or not.
