Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1197 results found
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Cannot open AI or EPS files just exported from AI
I'm trying to export some vector files from AI, which I've done countless times before and had no problems...
Right now when I save the file as AI and EPS, it shows up in my saved folder as a blank file. When I open the properties from it's saved folder it still shows as AI, however I'm not able to open it with AI or any other applications.
I'm stumped and don't know what I can do next.
1 vote -
Can't save the ai file
Can' t save the ai file. Did anyone know how to solve the problem?
1 vote -
Not Saving work, freezing and deleting progress
I am taking a class and saved my project to the cloud to work on in the next class. The following day, I opened my file, and it froze. I had to close Illustrator and reopen it. When I did, my file was no longer in my cloud, or saved anywhere else. It literally deleted my file and I have to redo my project before I can attend my next class. Thankfully the class is recorded so I can take it at a later time. I hope this does not happen again. I know this has been happening to others…
1 vote -
The new version feb 2022 doesn't recognize my network devices in order to save document on the network
The new version feb 2022 doesn't recognize my network devices in order to save document on the network, I must save them to desktop and then manually drag into the network device, it never happen before, but last 2 upgrades are failing..
Also when I save a copy or new document in the older version instantly redirect to the field 'name' so I can named the new file, new version you must use the mouse to locate the name field and then input the names, it also happen in the last 2 versions....1 vote -
SVG fail
I'm trying to open the attached SVG, from a W3C specification. The image renders correctly in all browsers, but completely fails to import in Illustrator (Photoshop failed too).
The upload refused to allow SVG, so I tried to add it here, in pure text.
That failed. For unknown reason "Sorry, we couldn't submit your request." So I'll try uploading it as a text file.
1 vote -
Undo after unlocking a layer makes the saved file marked as unsaved
If you open a file and make a change, the file name shows an asterisk in the document’s tab to indicate this. If you then immediately Undo the change, the asterisk disappears — makes sense, the file is back to its original state.
But this doesn't work if you lock or unlock a layer and then Undo! The asterisk remains in place.
Thanks to John Goodman for reporting this.
1 vote -
File not located.
Hello, i was doing work for my school and just as i had finished i saved the 2 pieces of work (2 seperate drawings) and about a couple hours later my free trial expires, so i cant access any of the files or anything. BUT thats not really the problem. I buy it for $30 just so i can get the files back and it keeps saying, file not located, or this file does not exist in this places anymore. so basically i lost my work i dont know how to get it back.
1 vote -
Export to EMF
I create new file in illustrator
Add Text area and export as emf (or wmf)
After then open in illustrator my emf file. Text is destroyed1 vote -
Exporting file with white text saves as black (bug)
Saving/exporting file with white text converts it to black text.
1 vote -
Can't Save As or Export
Experiencing these exact issues reported by other users.
Tried Uninstalling/Re-Installing
Granting Full Disk Access
Uninstalling/Installing Older Version (25.4.2)
All the different combinations of shutting down and restarting
Reset SMCNothing is working.
1 vote -
Error Illustrator 2022 is only saving to the desktop, in other error folders.
Error Illustrator 2022 is only saving to the desktop, in other error folders.
1 vote -
Zeichenfläche Name
Wird der Name einer Zeichenfläche geändert, wird dieser Name beim nächsten Exportieren als (PNG) nicht als Dateiname übernommen. Erst wenn das Zeichenflächen-Namensfeld erneut aktiviert (geändert) wird, wird die Datei (Zeichenfläche) beim nächsten Export korrekt benannt.
MacOS Catalina 10.15.7
Illustrator 25.4.11 vote -
Export Selection, Assets Panel not saving as before
Prior to 25.4.1 I would highlight objects, Export Selection, Assets Tab, select the image, give it a filename, specify the export folder location (same every time), scale the image as 1.2x, put a suffix as @1.2, format = PNG 8 and the Export. Previously in Mac OS 10.15.7 (Catalina) the exported file when selected in Finder would show Dimensions, Resolution, and Color Space in the file details preview. This is no longer the case. Also, when I upload the file to Shopify the image doesn't display properly (should show as a thumbnail but now shows full size on the website.…
1 vote -
PDFで保存すると、一部のレイヤーのみ黒になる
PDFで保存すると、グレーのストライプのみ黒になってしまう。
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
最新バージョン「v26.2.1」でも再現確認ができませんでした。
再現方法やサンプルデータなどのご提供をお願いいたします。
よろしくお願いいたします。
Illustrator チーム
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Illustratorでpsdを書き出しした時の線上のエラーについて
Illustrator ver22.1 でpsdファイルに書き出しした時に、添付ファイルのように線上のエラーが発生しました。発生したのはその時だけで再現性はありません。このような状況はたまに発生しています。何か原因があれば教えていただけませんか。
Photoshop書き出しオプション：
カラーモード（RGB）解像度（300）統合画像
アンチエイリアス（なし）ICCプロファイル埋め込みなし
OS：Windows7 Illustrator ver22.1(x64)1 voteお返事ありがとうございます。
それでは、一旦、こちらのレポートは対応完了とさせていただきます。
コメントはオープンのままにしておきますので、もし問題が発生した際には、コメントにてご報告ください。今後ともよろしくお願いいたします。
Illustrator チーム
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AI 26 667 Mac: SVG export with placed images badly broken (Illustrator 26.0 GM Candidate Build 2)
Test files at https://files.svija.love/ai26-667-svg-export.zip
Exporting an Illustrator file with placed images results in an SVG with the images at the wrong Z-index, as well as several copies of the same image.
Steps to reproduce (see test files):
- open test.ai
- save as SVG (see parameters capture)
- open SVG in Safari — red box is behind PNG image when it should be in front
- open SVG in TextEdit — there are three copies of PNG image when there should be one
1 vote -
保存時のエラー
保存をする時、画面が出きっていない状態で次の動作を押すと必ずエラ〜メッセージが出る。例えば別名保存（コマンド+シフト+S）を実行し、まだ画面に保存先などの指名画面が出ていないうちに、デスクトップ（コマンドD）を押すとエラーになる。
もう一つ
保存形式を選んだ後に保存先のフォルダを選ぼうとするとそのフォルダ名が保存ファイル名に勝手になってしまう。1 vote -
Imported SVG: y coordinate of coordinate space translation is ignored
In Illustrator 24.3.2, if I import an SVG file with the instruction
transform=“translate(x y)”
the y value reverts to zero when Illustrator displays the artwork.
This appears to be fixed in version 25.4.1, however I am working with a critical, multi-user workflow, where we are not yet ready to advance to that version...1 vote -
Close file when saving as a .PDF
Close file when saving as a .PDF
This has been a HUGE problem since you guys changed the way Illustrator handles file saves.
When you Save As... and save as .pdf the .pdf file remains open and editable. Which if you are in a fast paced environment and forget to close that 'New' file, you are editing a PDF and when you close it out and try to reopen you are now faced with a non-editable Illustrator file (especially if you unselect illustrator compatiblity).I have lost DAYS of work doing that one simple task, just so I could email…
1 vote -
Save in background corrupting files! + AMD Radeon Pro 5700 XT 16 GB GPU causing crashes
iMac (Retina 5K, 27 inch, 2020)
3.6 GHz 10-core Intel Core i9
72GB Ram
GPU: AMD Radeon Pro 5700 XT 16GB
Mac OS Catalina 10.15.7/ Big Sur 11.5.2My files has been corrupting making them useless and I have lost hours of work. (illustrator 25.4.1 on mac os Catalina/ Big Sur). I reached out to adobe support telling me ONLY to work from my download folder?! And never on external drives...?! I've worked from both internal and external drives since the birth of both illustrator and photoshop...for 20 years + now, never having this problem before. Files are 100mb +…
1 vote
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