1143 results found

1. Multiple Users Open Same File and Overwrite Work

   Operating System: Windows 10 Pro
   When I have a file open, my coworker can open the file and does not get notified that the file is already opened or locked. He can work in the file and save, and it overwrites my version. Then when I go to save, I get notified that the file was 'modified outside of Illustrator, do I want to continue?" If you click yes, it overwrites his work and his work is lost. Is this a bug that it does not indicate that the file is already open by another user?

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2. Can't save .ai file, Illustrator crashes

   When I try to save my .ai file, I get the error: "Illustrator is unable to save this document due to some unexpected errors." When I try to save a second time after this message, Illustrator crashes.
   I've tried all the fixes in this bug and none of them work: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
   Video of the crash here (I'm using cmd+s to save): https://www.dropbox.com/s/1vxcpo1z0712hpr/illustratorcrash.mov?dl=0
   Operating system: Mac Mojave 10.14.6
   Illustrator: 2020 24.0.1
   Pleeease help me, I can't get any work done.

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3. Cannot save document when title is blank

   In version 24.0.2 when creating a document with no title you are unable to save.

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4. Illustrator only showing one of 3 previously opened docs after crash and no tmp-files - total loss of many hours of work.

   Well, well well. So Illustrator crashed (stupid me did believe adobe saying it was more stable after the update some days ago) and after killing via task manager and re-opening it only did show one of the three opened documents. Unfortunately it was only one file I needed to copy and paste an element from and it was not important.

   The file I was working on originated in an One Drive folder. Maybe there´s the issue. There should have been any temp-file somewhere, though.
   Autosave is on and saving every 2 minutes, default.
   Not in the users files nor in the file folder the recovery file was to be found. It was nonexistent like a ghost.

   Stupid me relying on autosave and recovery, which worked quite ok in Indesign the last months. I will go back, forget about those 2018 functions, back to my workflow of 2008, when you had to panically save after every click. yay, I am so happy. Past, here I come! I missed you! I got too comfy, treating manually saving as an option only, and was fooled.

   Everything up to date. Win10 / Illu 24.0.2

   Perhaps you might implement a kind of warning if an autosave file could not be created, or something like that.
   Maybe recovery files could be kept a little longer and not be automatically deleted after re-opening Illustrator once (if that is what is happening).

   Well, well well. So Illustrator crashed (stupid me did believe adobe saying it was more stable after the update some days ago) and after killing via task manager and re-opening it only did show one of the three opened documents. Unfortunately it was only one file I needed to copy and paste an element from and it was not important.

   The file I was working on originated in an One Drive folder. Maybe there´s the issue. There should have been any temp-file somewhere, though.
   Autosave is on and saving every 2 minutes, default.
   Not in the users files nor in… more

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5. Update didn't update Recovery folder location resulting in data loss

   I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even if manually set (since in my case it's set manually by technicality).

   I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even… more

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6. Elements NOT Saving

   Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.

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7. Sometime Hnag in open file, must restart

   When i start illustrator first time it cant open my files and hang my pc, than must restart pc than it comes fix it, but after some time it again facing

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8. Problem with Simbraille Font in Illustrator when trying to Save As a PDF.

   Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
   In Illustrator, I use the Type Tool to create the letter "a" using the SIMBRAILLE font. It appears correctly in Illustrator. Dot 1 is larger than dots 2,3,4,5 and 6. This is the effect I want. (I am creating special flash cards to use with a student at school). When I am done saving my file (I have the Braille cell, and the corresponding character beneath on a second layer... depicting the letter "a" is a different font (calibre regular), and the above are against my background layer (a yellow rectangle for contrast). It saves nice in Illustrator. But when I SAVE AS a PDF.... everything comes out in the PDF EXCEPT dot 6 in the PDF. this happens regardless of the letter used. It is a simple file. But I need all six dots to appear in the PDF. (For instance: the Letter A in Sim braille is depicted as follows: Dot 1 is large and prominent... while dots 2,3,4,5 and 6 are smaller. Why is dot 6 always being dropped? My illustrator is up to date as are my other products. (I have to create a whole alphabet and other words. Can you help?
   Illustrator: v 24.0.1 and MacOS 10.13.6
   MacOS

   Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
   In Illustrator, I use the Type Tool to create the letter "a" using the SIMBRAILLE font. It appears correctly in Illustrator. Dot 1 is larger than dots 2,3,4,5 and 6. This is the effect I want. (I am creating special flash cards to use with a student at school). When I am done saving my file (I have the Braille cell, and the corresponding character beneath on a second layer... depicting the letter "a" is a different font (calibre regular), and the above are against my background… more

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9. Cutting out parts of the exported PNG

   Exporting "saveforweb" PNG cut all the logos a few pixels in.

   P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.

   Money hungry sons-a-*******.

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10. PDF Preview not available (24.0.1)

    Despite "Create compatible PDF file" option checked, the PDF preview states it wasn't.

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11. FIX pdf file saving

    Fix the fact that you receive an error when you try to save over a .pdf with the same file name. Its been a problem for Multiple Editions.

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12. Illustrator 2020 huge problems!

    Mac OS Mojave 10.14.16
    Illustrator 24.0.1.
    Some problems and HUGE problems:
    1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
    2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
    3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the server!!!! There's nothing left. If you are fortunate the file is open on screen and you can save it again with a new name - but if you don't f.ex. notice the "Error" note and close the file the whole file just disappears!! This is a HUGE problem and has to be fixed immediately.

    Mac OS Mojave 10.14.16
    Illustrator 24.0.1.
    Some problems and HUGE problems:
    1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
    2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
    3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the… more

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13. Cannot save

    Any file I try and save is appearing with file error, I have tried restarting illustrator but this is still happening.

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14. アプリが終了してしまう。

    Illustrator2020でファイルを保存すると、アプリも終了してしまう。

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:

    1)Kindly provide the machine details and the test file which you are saving in illustrator .

    Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks & Regards
    Ankit Goyal
    Illustrator Team

15. Double save

    I don't know why when I reopen a .ai file to keep working on it and save it, it saves it as a new document instead of updating the file I opened.

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16. AI 24.0.1 image embed

    I'm using Illustrator 24.0.1 on Mac. When saving Illustrator file even with Include Linked Files box checked, linked files are automatically embedded.

    Please fix as this is a big issue especially with replacing updated images. Instead of updating automatically, each file has to be replaced again.

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17. text wrap image link

    AI 23.0.3 (64-bit) on Windows 10

    Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
    The image has been masked to a shape then text wrap on this new shape.

    Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly provide Video , Test File via File→package, Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

18. Artboard Export Improperly Imports in other DV Apps

    When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.

    This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.

    I have also down-saved to a Legacy .ai and performed the same export. Those files imported properly into all the above DV Apps as expected.

    You can view this here. The files all have the same thumbnail (and pull into the timelines/comp viewers as the same image) but have different file paths and are different on the OS.

    https://www.dropbox.com/s/atdp67zt3p3m8w9/Importer.mp4?dl=0

    System Information:
    Windows 10 x1903
    i9 9900K
    64GB ram

    When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.

    This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.

    … more

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19. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1. Kindly provide the test file via File→Package which you are trying to export in illustrator

    2. Size at which it was exported

    3. Any Specific format which was used to export viz. PNG,JPEG

    4. Any Anti-aliasing option used during export

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

20. Export for screens > SVG Exports only some of the artboards.

    MacOS Mojave 10.14.6
    Illustrator 24.0

    When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.

    Is there any workaround for this bug?

    UPDATE: It exports all the artboards but it takes a long long time. Is it normal?

    Thanks

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Is this Issue still happening on your machine?
    2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team