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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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62 results found

  1. Cannot print A3 at 100%

    From my Mac running 10.15.4, A3 will not print correctly to my Epson WF 7720. No scaling is applied - it's at 100% both in the driver dialog and Illustrator itself - but the prints are coming out at 97.2% of what they should be.

    8.5 x 11 prints work fine, and the same document prints correctly at A3 from within Inkscape.

    1 vote

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  2. Epson P800 Film Continuous Feed Issue

    When sending files to our Epson SC P800 using Ai 24.0.3 the printer continuously feed rolled film media until printing is cancelled at the printer instead of printing the file. The same file will print successfully when using InDesign 15.0.1 and Illustrator 23.1.1, but not Illustrator 2020 (24.0.3)

    System:
    iMac (Retina 5K, 27-inch, 2017)
    Mac OS Catalina (10.15.3)
    Processor 3.4 GHz Quad-Core Intel Core i5

    Printer:
    Epson SureColor P800
    using 13" DarkStar Film media (roll)

    Software:
    Ai 24.0.3
    AccuRIP Black Pearl-SE 1.5.51 (issue occurs with and without software active)

    1 vote

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  3. Still having strange problems with layers when printing to PDF

    My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.

    1 vote

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  4. Print size and arrows on lines

    When changing the direction of the arrow on a line, Print preview will switch to A4 even if the parameter has previously been set as A3.

    Print Format : A3
    - changing the direction of the arrow on a line -
    Print Format : A4

    : //

    1 vote

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  5. Part of text disappears when printing upside-down

    I am printing a piece of art with text. When rotating the document upside down in the print dialogue window, the printed version lacks letters. It looks like only the first letter gets printed. This is not a printer issue either, tested printing from PDF and it worked fine.
    See attached for the example. The right half is how it should be, left half is what comes out - small "B" is missing.

    1 vote

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  6. CD Printing problem (media selection)

    Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.

    BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...

    1 vote

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  7. network printer HP 8730 Pro

    With the newest version of Illustrator (is it 24) there comes a lot of trouble for users with HP printer - maybe all printer which are connecting over the local network. The issue is that Illustrator can´t open any ai file nore make a new files while the default printer is a network printer. Here it is the HP 8730 Pro. With the help of the support desk there is a workaround to fix this issue. You have to set your default printer to Adobe pdf. But this is not a real solution, it´s only a temporarely workaround. So hopefully…

    1 vote

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  8. Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)

    When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).

    This makes the PDF/X-4 preflight to fail.

    1 vote

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  9. 1 vote

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  10. How to set up a Brother Wireless Printer For Windows?

    To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
    • Step 1: Type “Windows + Q” in the search menu
    • Step 2: Search for “printer” and click ‘Printers & Scanners’.
    • Step 3: Click the ‘Add a printer or a scanner’ option.
    • Step 4: Select the Brother Wireless Printer…

    1 vote

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  11. Print not responding

    I can open files but when I send to print I get the message 'Print not responding' and Illustrator crashes. I'm using Illustrator CC 2019. I have reinstalled my Creative Cloud and Illustrator app but it just won't print. I've never had this problem before.

    1 vote

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  12. Cannot PRINT from illustrator

    When I select PRINT i get a message "The operation cannot complete because of an unknown error. [CANF]"

    1 vote

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  13. Rendering intent selection not applied

    The selection of rendering intent in the print dialog box is not applied. When printing only the selected rendering intent of color settings applies. I.E the drop-down for selecting rendering intent when printing seem to not be hooked up to any active code at all. This has been an error since at least 2011.

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  14. Illustrator crashes when I print ink separations as a PDF

    Illustrator crashes when I attempt to print ink separations as a PDF. It never used to do this, but now it does. What can be done to fix this?

    1 vote

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  15. Rasterize - Preserve Spot Color Bug

    When rastering complex designs for print output, the default is "preserve spot color". I rasterize images and print a pdf file for use in rip software. If I leave "preserve spot color" selected I get a pdf file that is blank, if I turn it off and rasterize, I get the correct PDF file. This is new, as I have been doing this for many years now with no issues. I do believe in the past that check box has been left unchecked by default, but remains sticky.

    1 vote

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  16. Printing Resolution Reset

    Illustrator speichert folgende benutzerdefinierte Druckvorgabe nicht, und setzt sie sogar beim erneuten Öffnen des zuvor gespeicherten Dokumentes zurück.

    Datei > Drucken > Ausgabe > Auflösung

    1 vote

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  17. Fonts will not allow me to print

    using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

    How can I get it to print.

    1 vote

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    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. Ilustrator Crashes when printing to laser cutter.

    Hello,
    I typically use illustrator to print to our Epilog Mini Helix 24" Laser Cutter/Engraver. When printing, you go into setup, select the laser, then go into it's preferences to configure laser-specific settings. When you hit "Print" it sends the files to software provided by Epilog: Job Manager.

    This is an annoyingly repeatable problem, as I am not able to laser cut anything from Illustrator. It crashes every time.

    However, in the past couple days this has suddenly stopped working. No matter what file I try to send to the job manager, the whole program crashes when I hit "Print."…

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  19. Adobe Illustrator CC 2017 and Roland Cutstudio Plug-In Issue

    Hi all,

    I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.

    I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:

    Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.

    This error message only appears on the Windows 7 PC, I can confirm drivers…

    1 vote

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    Please contact Cutstudio support and check for compatibility with Illustrator version. Additionally, CC 2017 was not supported on 10.13 and we have fixed lot of compatibility issues with CC 2018

  20. Some files (not all) print in a mirror image

    Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago

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