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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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692 results found

  1. alt + mouse

    When holding down alt and moving the mouse, the cursor lags almost like it is being processed at 10 fps. I'm using all high-end components, so it's not an issue with processing power.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  2. Add Clipboard Clear Data Tab

    Hi, it is great that when closing the illustrator file I am able to clear my data, however, other than some tech hacks, I've found this is the only simple way to do so.

    I've unfortunately been working on a crashing document for the majority of the day and can't clear my clipboard because ethe program crashes when I close it down. This is a 4 word phrase with a blended path, nothing else. When running AI, it takes up 97% of my memory.

    It would be awesome if there was a simpler and manual way to clear my clipboard…

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  3. Pattern palette causes program crash

    I have been experiencing a lot of problems with Illustrator since updating to Big Sur OS. At first it didn't even open. Now, the Pattern palette causes the program to crash every time I attempt to create a pattern. I have wasted a whole week and I cant seem to be able to get it to work correctly.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  4. Illustrator 2021

    I have a 2015 macbook pro Catalina OS ver 10.15.7, 8 Gb 1867 MHz DDR3 with over 100 Gb free and an intel iris Graphics 6100 1536 graphics card
    This computer was powerful enough to run the previous version of illustrator. However, with the new version (2021) there has been a significant slowdown to the point where even copy pasting a simple design takes a minute to do. It is slow and the lag is insufferable. Is there anyway down grading can become available or an option? Or is there something I can do to improve the performance of illustrator…

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  5. After about 2/3 functions work area screen goes blank or random rectanges can not see art in any mode.

    Beyond just a bug, can not use software at all. Illustrator 25.0.1 2021 update after about 2/3 functions work area screen goes blank or random rectanges can not see art in any mode.

    Dell System
    Windows 10
    Illustrator 25.0.1 (64 bit)

    Removed all Plug-Ins - Still happens
    Uninstall then installed - Still happens with out the plug-Ins

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  6. MacOX Big Sur Laggy

    I've noticed two issues with Illustrator 2021 running on macOS Big Sur.

    The performance is laggy when I try to move an image around. I hold the image and drag it. The image stops moving, then skips.

    Second, when I option hold an image to duplicate it, it sometimes doesn't work and drags the original image instead. I've noticed that I cannot drag the duplicate a certain distance from the original image.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  7. Buggy

    Very frustrating. Just simple task like tracing sketches with the pen tool, panning with the spacebar or swiping from layer to layers causes the program to freeze. I see the pinwheel more then I see the mouse.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  8. The new version is terribly slow

    The new ver is very slow. Its taking too long to move objects in a fie, which is pretty heavy 200MB

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  9. Illustrator 25.0 slow and laggy

    Since upgrade things very slow. Also cannot move objects in small, precise moves.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  10. Ilustrator CC2021 doesnt respond

    You cant work in the program because its doesnt respond to the commands, it even doesnt allow you to close Ilustrator

    2 votes
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  11. Version 2021 presenta trabas

    No responde a los comandos que das, ni siquiera me deja cerrar o modificar el archivo.

    2 votes
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  12. LOST DATA

    I lost my all work from last 10 days.
    What should I do now?
    All data was very important and I created by working hard days and nights. This is 3rd time happening with me from last year. I saved my work but still it is not listed there in recent works.
    Sudden error and not able to save my data sometimes. I paying for the software and I am suffering from such serious issue. Have any solution

    2 votes
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  13. Closing documents makes Illustrator 2020 to hang (24.3)

    On Windows 10 (v 1909) when closing a document (previously saved, or opened without any change, or a new empty document) Illustrator hangs and is unresponsive for 5-20 sec.
    This is happening after update.
    Photoshop had the same problem, but the hanging time reduced after the newest updates.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  14. Illustrator (24.3) Slow lagging, AI and EPS files issues, non responsive

    macOS Mojave (10.14.6)

    Working on large scale signage graphics - have completing almost exactly the same thing for previous jobs with no issue. 24AUG20 AI auto updated and instantly could not move graphics in file - constant spinning wheel and slow loading times.

    Saving file was extremely slow - ceasing to save from 80-90% and then crashing (crash report sent). The only way to continue working was to save as EPS.

    Also attempted saving graphic elements out as EPS files to place into INDD where EPS was pixilated (fully or partially). PDF exported from INDD unable to save correctly with…

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  15. Bring back CS5 image trace controls and results, PLEASE!!

    Over the years, each update in Adobe Illustrator has resulted in poorer trace results for complex line work. I specifically keep an old Mac so I can run CS5 just to trace. Please bring back the advanced controls CS5 had so illustrators such as myself can use the updated version of Adobe Illustrator to trace hand sketched work. I've attached a sample to show you results from CS5 trace and the current Adobe Illustrator.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  16. horitional blue lines

    I am suspecting a video card problem, but it only this only happens in adobe illustrator.

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  17. Hide artboards in trim view is not available

    The ability to hide artboards in trim view is not available... Why? At certain times I don't want to see the black artboard line. Please add this functionality. Illustrator 24, high sierra 10.13.3

    2 votes
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  18. Illustrator working very slowly while connected with internet

    Illustrator working very slowly while connected with internet

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  19. Creating Halftones Quality Has Decreased

    I am beyond frustrated with what used to be a smooth, simple rendering process for creating halftones. I do what most do: create the shape with a black to white gradient > create setting under Color Halftone > Expand Appearance > Image Trace > Expand Appearance (again). Boom, done.

    Howevre, please refer to my image below. From left to right, this is what is happening now with the current software. First on the left is the gradient shape. Next is the effect if you apply the color halftone. So far no issues. But as soon as you apply Image Trace,…

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  20. Move tool lags and I can't move my layers.

    I don't have any ideas necessarily. Just want the features provided to work normally. I can't even use my move tool without the program lagging. Also, it's nearly impossible to organize my layers because Illustrator doesn't allow me to move them. It makes tasks that should take 1 second to do take 5 mins. Which makes it impossible to get anything done.

    2 votes
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