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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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641 results found

  1. 2 finger move doesn’t work since updates to iPadOS and Logitech keyboard.

    Since I did an update to iPadOS and Logitech keyboard the 2 finger move doesn’t work. It works in photoshop and affinity designer.

    1 vote

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  2. Wacom is crashing Illustrator 2023

    It crashes within in minutes. It will crash while selecting a tool, moving the screen, or trying to use a tool--any function using a Wacom. There is rarely a crash report and often it's not even open long enough for the 2 minute autosave to kick in. I'm on a pc with Windows 10 and 27.2 cc.

    1 vote

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  3. Illustrator 2023 often force close when drawing with the pencil tool

    Illustrator 2023 version 27.2 freezes when I try to draw using the pencil tool for about 5-10 minutes with a pen tablet, and then immediately force close itself. and this keeps repeating several times and I even tried restarting my PC, changing the graphics performance for the Illustrator app to "High Performance", updating the latest drivers and software. but the problem is still not resolved.

    I really need your help for this issue so that it can be resolved quickly. very annoying when I'm working and suddenly force close by itself.

    additional information I use hardware: CPU AMD Ryzen 5…

    1 vote

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  4. Rendering complicated files on MAC requires CPU rather than GPU

    Something is wrong with GPU rendering.

    My old iMac (27" 2016) used to have rendering issues with larger/complicated files. For example, using the HAND tool and moving around, sections would not render/refresh.
    I thought, well it's an old machine the GPU must be dying.

    Then i got a new MacBook M1 MAX with 64GB Memory.

    And I still often see rendering issues and need to switch to CPU.

    2 votes

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  5. Illustrator 2023 performance issues in Windows 11

    This performance issue often occurs when I open Illustrator and Photoshop at the same time, making my PC perform extremely slow and lagging. it's enough to make me feel annoyed while working.

    I've tried reinstalling Illustrator and Photoshop, changing the graphics performance for the Illustrator & Photoshop app to "High Performance", updating the latest GPU driver, cleaning temporary files, updating windows to the latest stable 2H22 version. but the result is that the performance issue is still not fixed.

    additional information I use hardware: CPU AMD Ryzen 5 5600X, RAM 32GB DDR4, SSD NVMe M.2 500GB, Nvidia RTX 3060 Ti,…

    2 votes

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  6. two fingers touchpad navigation bug

    When I am using two fingers on touchpad to navigate through document, the movement is not fluid - it's like playing game on low FPS. When I am using spacebar + mouse to navigate - its fine.

    1 vote

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  7. Illustrator is freezing

    It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
    I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
    Really need this to be resolved as I use illustrator everyday for work and can't save any of…

    2 votes

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  8. Illustrator 26.2.1 LAGS on EVERYTHING. Unusable.

    System Version: macOS 11.6.5 (20G527)
    Illustrator 26.2.1
    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Quad-Core Intel Core i7
    Processor Speed: 4.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    Memory: 64 GB

    For no reason that I can tell, Illustrator has suddenly become totally unresponsive. I can't do ANYTHING. Even trying to resize the interface window results in a 30-second-long storm of flickering diagonal arrows cursor. No menu item can be selected without an unusably long lag.

    I have reset preferences, restarted Illustrator, restarted the machine altogether, switched wifi networks, the whole shooting match. I use Illustrator…

    1 vote

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  9. Can't Save AS!!!!!

    When I try to SAVE or SAVE AS. Nothing happens. This is a random bug just pops up randomly.

    It won't let me save or even save as. When I click Save As the finder box doesnt open so I can't do anything.

    I'd have to force quit so that AI thinks it crashed then pray that I get my recovered document when I open it up again.

    FIX THIS PLEASE.

    MAS OC : Monteray 12.3.1

    Illustrator : 26.5?

    1 vote

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  10. v26.5 on Mac OSX is very slow, generally.

    v26.x is generally way slower than v25.4.8, but some features, like freeform gradient, are unusably slow. It takes couple of seconds to recalculate even a simple gradient with just 3-4 points. Same goes with applying wariable width stroke profile to multiple objects or a nested group. In 25.4.8 those tasks are instantaneous, in 26.5 they can even cause "spinning beach ball of doom" and take minutes to resolve.

    MacMini 2018, OSX Catalina

    1 vote

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  11. Slow performance / undesirable switch to CPU preview

    Operating system: macOS Catalina 10.15.7
    Illustrator: 26.5

    When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.

    After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)

    1 vote

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  12. Menu windows eventually are inoperable

    Usually once per day my file menu windows become inoperable, they are completely white. This has only started happening since the most recent update. The only way out of it is to shut down. It doesn't even let me save. I'm running Windows 11 and the version is 26.4.1.

    1 vote

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  13. Delay from keyboard causes unnecessary errors

    I've reported this in the past, and I'm shocked and frustrated that nothing has been done to resolve it: There is a delay between when a button is pressed on my keyboard and when Illustrator registers it. As someone who has used this application for over 20 years, I'm very fast. As a result, when pressing (for example) the OPTION key in order to do anything (like changing the direct selection tool to the Group Selection tool) it takes an additional half of a second for Illustrator to register the change. Considering the speed at which I work, this means…

    1 vote

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  14. Strange lag when opening files in Illustrator and Lightroom is running in the background

    When Lightroom is running in the background I am experiencing a lag when opening files in Illustrator. It takes about 40 seconds for the file to come up in Illustrator, even with smallest files.

    Had this issue for a long time now and with X versions of Illustrator in the past.

    • Keep lightroom running parallel to illustrator
    • Open File (double click or from the menu)
    • Blank file pops up and stays freezed for an amound of seconds
    • File opens completely

    • PC, Windows 10 pro 21H2, last X Versions of Illustrator

    More strange: When I send Lightroom to a systray icon…

    1 vote

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  15. Illustrator is incompatible with Windows 11 sleep mode

    My Windows 11 laptop (Samsung Galaxy Book Pro 360) heats up and excessively drains battery when Illustrator is open and the laptop has been put into sleep mode. My laptop heats up even more while been plugged in and in "sleep mode" with illustrator open. These issues has forced me to use the hibernation mode for example during commuting.

    1 vote

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  16. Space + drag navigation bug after sleep on M1

    The space + drag navigation stops working in almost all Adobe programs after I wake up my M1 Macbook Pro from sleep on macOS 11.5.2. So I have to restart the system.

    Thanks in advance for the help!

    1 vote

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  17. 線幅プロファイルが付加されたパスに対するブレンドを指定すると表示に時間がかかる。

    Illustrator 26.3.1
    OS macOS10.15.7(Intel)/Windows10

    問題の説明:
    線幅プロファイルが指定されたパス同士をブレンドした場合、再描画に相当な負荷がかかります。アクティビティモニターで確認するとCPU負荷が90%を超え、その状態が数秒続きます。その間Illustrator上ではレインボーカーソルが回り続けます。
    なお、ver.25.4.1ではこの様な表示パフォーマンスの問題はありませんでした。

    再現手順:
    1.直線をペンツールで2つ作成し、それぞれに線幅プロファイルを指定する。
    2.そのパスに対してブレンドを指定しステップ数255とする。
    3.意図通りの表示となるが、描画完了までに数秒かかりレインボーカーソルで待たされる。

    実際の結果:
    微調整の為にアンカーポイントを移動したり線の設定などを変更するたびに数秒待たされる。

    期待された結果:
    プロファイルを付加したパス同士のブレンドに対するパスポイントの調整でも以前のバージョンのようにスムーズに編集できる。

    回避方法:
    パフォーマンスの問題のようですから、再描画が完了するまで待つか以前のバージョン(2021)を利用するしか無いようです。

    ※添付のベンチマーク用データではシンボルの編集終了から通常の編集画面に戻るまでに1分近くを要します。

    6 votes

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  18. Illustrator 26.3.2 lags when wifi turned on

    Illustrator 26.3.2 on MacBook Pro, 2019, 2.3GHz 8-core i9, RAM: 32 GB 2400 MHz DDR4, Graphics: Radeon Pro Vega 20 4 GB. When wifi is turned on, performance is very laggy. Every few actions of the mouse, the screen/cursor skips and freezes, beach ball briefly appears, then back to normal after about 5 seconds.

    When wifi is turned off, app works fine. I installed the previous version and it works fine so far with wifi on.

    1 vote

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  19. Insane Bloatware Devouring my RAM

    Holy **** Adobe. I am not going to be professional or even reasonable in this email because THIS IS ******* RIDICULOUS. WHY are the 30+ background programs running that are literally impossible to kill, and will launch even if they are not on the startup list!!!!! Your absolute garbage approach to managing these background tasks has essentially rendered my PC useless. I am ******* angry and honestly I want my money back for Illustrator because this is complete horse ****. How can you honestly sleep at night as a developer knowing how embarrassingly poor this software suite is set up?…

    1 vote

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  20. Copy/Pasting Art Causes "Save Changes" Prompt When Closing File

    If I copy the art in one document and paste it into another document, I will get the "Save changes to the AI document before closing?" prompt when I attempt to close the document from which the art has been copied, even though I have made no changes.

    AI never used to do this to my recollection. It's a nuisance and causes doubts when I've been distracted from one task, only to come back and have to verify whether any changes have actually been made.

    The majority of the time, no changes have been made but to be on the…

    1 vote

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