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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Graphics Glitching and Slow Response

    Using Illustrator 2021 and experiencing image/ graphics glitching when using tools (zoom, arrow, pen). The program is also running sluggishly. I am running this on a 2021 Macbook Pro.

    1 vote

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  2. Illustrator Crashes in Big Sur, Intel 2019 Macbook Pro

    Illustrator crashes 2-3 times a day now that I've upgraded my Intel MacBook Pro to Big Sur 11.4 and updated to Illustrator 25.2.3. Illustrator opens just fine, but while I'm working or saving a file, it randomly crashes, so I can't figure out how to avoid it. I don't have any plugins. I've never had this problem with Catalina. I save to Google Drive (that has not changed.) Thankfully files are recovered, but this is a major productivity hit a point of great frustration.

    1 vote

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  3. Spot color strokes change to no stroke when changing stroke weight of more than one color

    I have objects stroked 1 pt but in different spot colors. I select "Same stroke weight" then change the stroke to 2 pt and it all clears, no fill, no stroke, and no weight to the stroke??

    1 vote

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  4. Screen goes white as soon as I draw something

    As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

    M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

    1 vote

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  5. Wacom tablet pen problem

    The buttons on the Wacom tablet pen has been set to scroll up/down, but it doesn't work in illustrator. When pressing the button, a hand sign appears and vanishes instantly. The buttons work fine in other adobe and non-adobe apps. I have tried reinstalling the Wacom drivers and also disabled and enabled the wacom device on preferences but nothing seems to work.

    1 vote

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  6. Illustrator 25 extremely slow

    Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.

    I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear…

    1 vote

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  7. After Big Sur upgrade

    I am having a lot of issues with Illustrator 2021 after Big Sur upgrade.

    Directional tool continues to change on it's own, and duplicates.
    Pencil tool gets stuck on straight line and won't allow me to change it.
    Object/Transform/Reflect causes a duplicate, and won't transform until I delete the copy.
    Cannot click off to deselect an object. I have to go to menu to deselect all.
    Keeps automatically checking Perspective Grid, snap to grid. I don't do it, but I have to go and uncheck it all the time.
    When program crashes it doesn't recover anything, even though I have…

    1 vote

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  8. Illustrator Background Flickering

    Hey all.... I'm getting a very annoying flickering background in illustrator CC 25.2.3 as I roll the cursor around.

    It stops when I turn off GPU performance but I'd ideally like to have the best performing Ai as possible...other wise what's the point ey?

    MBP spec:

    10.15.7

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    64 GB 2667 MHz DDR4

    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB

    Very Annoying as this MBP is brand new

    Anyone had the same thing?

    1 vote

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  9. Selection Lag / Delay v.25.2.3 Windows 10

    I have been experiencing delays with Illustrator for some time now. It will lag for a second or so when selecting objects / text. A popup will flash in the top left hand corner of the screen, but it is too brief to identify what the popup is. I have tried screen recording but it's too brief even for that. Last month I did a clean install to see if that solved the problem and it did - but it's gradually come back. Constantly having to restart the system to bring performance back to normal. I find that the AI…

    3 votes

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  10. Cant "save as"

    I cant "Save as" in illustrator. I have to save a copy

    1 vote

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  11. Illustrator unable to compatible with computer GPU(AMD Radeon Graphics)

    Hello, when I use the software, the zoom file will jam, and the GPU option is not compatible with AMD GPU. I hope this problem can be solved in the subsequent version. Here is my system info:
    Illustrator 25.1
    OS: Windows 10 2004 (x64)
    GPU: AMD Radeon(TM) Graphics
    RAM: 16 GB Memory
    GPU Driver: Driver 27.20.11028.11001
    CPU:AMD R7 4800H with Radeon Graphics

    1 vote

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  12. Illustrator keeps freezing after about 30 minutes work

    Intel Core i3, Windows 10.

    It keeps freezing or crashing when i go from one tab to another within the program. This problem is happening every 30 minutes of work and making it impossible to use the program and I'm losing work that I'm currently using.

    I have to close the program down and start it up again. Once I change tabs I get the dark grey background and I cant go any further.

    I have uninstalled and reinstalled Illustrator and I am having the same issues.

    1 vote

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  13. Embedded Bitmap .Tif Files slowing down performance

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded…

    3 votes

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  14. Illustrator2021 V25.2.1 always not responding when working

    There is always loading icon and not responding happened while I working it happened after every command.

    1 vote

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  15. Illustrator 2021 not fit for purpose

    weird things are happening to shape edges and anchor points in illustrator 2021 - had to revert to 2020 version.

    I'm on macOS Catalina 10.15.7

    1 vote

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  16. Illustrator 2021 not fit for purpose

    weird things are happening to shape edges and anchor points in illustrator 2021 - had to revert to 2020 version.

    I'm on macOS Catalina 10.15.7

    1 vote

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  17. gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1)

    Last tried with illustrator version 25.2.1

    Using animated zoom – gpu enabled – illustrator randomly switches to cpu while working on illustrator PDFs
    Does not occur while working in a .ai file, only PDF.

    Interim Solution: downgrade to 25.0 – animated zoom works fine using 25.0, but now randomly crashes from time to time …

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8 GB

    Big Sur 11.2.3

    1 vote

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  18. Can't see anything but icons, no letters.

    I just installed Illustrator and I cannot see anything but icons and the top panel. I restarted it multiple times, even reinstalled it, but nothing works. I have Windows 10

    1 vote

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  19. Illustrator crashing and losing work,

    Whilst working on my CAD work for uni, went save document and the document froze and crashed casuing me to lose my work

    1 vote

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  20. Just purchased new mac and Illustrator doesn't work

    My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
    I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.

    When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…

    1 vote

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