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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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692 results found

  1. Update (v24,2) crashes Illustrator consistently, enough memory (RAM) and slow down when using eraser tool

    I'm working on Windows 10 last build 2004
    i7 6600
    Mem 24 GB
    Graphics GTX 1080Ti 11gb

    After the last update, Illustrator has consistently crashed. When I select Eraser tool the app perform a huge slow down. After some time working the illustrator starts to slow down and I need to relaunch. Some minor crashs occuir too.

    2 votes
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  2. program freezes on layer reorganizing and moving shapes 24.1.3

    MacBook Pro OS Catalina 10.15.4
    2.3 GHz 8-Core Intel Core i9
    16 GB 2400 MHz DDR4
    Radeon Pro 560X 4 GB
    Intel UHD Graphics 630 1536 MB

    Using a Wacom Intuos M running drivers v. 6.3.39-1

    Illustrator 24.1.3

    When using computer's trackpad or drawing tablet I have encountered problems that render the program unresponsive.

    As I re-order layers in the layers panel and I when move simple shapes or groups of shapes across the artboard, the action is not performed. When hovering the cursor anywhere in the interface I see a circle with a strike through it, program is essentially…

    2 votes
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  3. Illustrator crashes on Macbook Air Mojave

    Illustrator crashes frequently - generally after 20 minutes of use. Most frequently when I'm using pen tool do draw qith bezier curves. First the background desktop goes black, then menu items dissappear, then it freezes and goes entirely black. 2015 Macbook Air on Mojave -

    2 votes
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  4. Actions don't work with function keys in Illustrator 2020

    In CS6 the function keys worked fine to invoke actions. In Illustrator CC 2020 the function keys operate as Mac function keys but can't be used to invoke an action. For example, I have Shift + F3 programmed in AI to save a file as .PNG to the current disk. I know the action does what it should because when I double-click it in the Actions menu it works fine. When I press shift+F3, I get the multi-file window, which is the native Mac keyboard function for F3. It's as if the programmers forgot to override the Mac function keys…

    2 votes
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  5. Illustrator Freeze & Crashing

    After updating my Macbook Air to version Mojave version 10.14.6 and Illustrator to version 24.1 I am unable to work in Illustrator for more than 5 minutes before it freezes and my screen turns black. I can not click on any tool either and dropdown boxes and windows disappear.

    2 votes
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  6. Freezing and crashing constantly - menu gets messed up first

    Illustrator keeps freezing and frequently crashing. This is not a computer issue, it happened on my old computer and is still happening on my new Lenovo thinkpad. It happens the same way every time. First the menu bar gets corrupted (look at top menu photo attached). Then menus won't open. Then it crashes. Sometimes I can save first, but often not. I am losing a ton of work! I just lost a half hours work. I need this fixed. I have update illustrator several times it doesn't fix it. I'm attaching an image with the details of my system, but…

    2 votes
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  7. Illustrator crashing (V24) when connected to Dell USB docking station

    I'm having random Illustrator CC crashes when I try to open the program while my PC is connected to a docking station via USB. I was trying to open a downloaded file, so I thought that was the issue. Every time I would try to open AI it would stop responding, so I would shut it down. Once I unplugged from the docking station it would start to work normally again. So I'm not sure if AI not responding is related the USB or maybe a file.

    The downloaded file was even moved out of the downloads folder and AI…

    2 votes
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  8. Illustrator 2020 on 4K monitor

    Has Illustrator been designed to work on 4K monitors with AMD GPUs? Because my experience is that it isn't; the performance is horrific. Same goes for InDesign and Bridge. Will this ever be addressed?

    Mac Pro 5,1; 10.15.3; 48Gb RAM; 12 core; M.2 drive; Sapphire Pulse RX 5700 XT GPU.

    2 votes
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  9. Constant Random Crashing

    Adobe Illustrator CC 2020; A coworker and I are coming across the same issue where our Illustrator is consistently crashing almost every hour or so throughout the day, seemingly at random. It will happen when trying to select/move an object, when trying to save, when clicking on another window, when clicking on a dropdown, and even when the machine is just sitting here doing nothing on my lunch breaks, it's not a question of if it will crash, it's when.

    Sitting behind us is another co-worker who has yet to have this issue happen on his machine, we're all on…

    2 votes
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  10. illustrator version 24 vector file is too large

    1. Windows 7 Pro - Adobe Illustrator 24.0.2 (2019)

    2. Opening a 2.7 MB Adobe Illustrator 23 (2018) all vector file and saving it.

    3. Expect file size to remain similar or the same

    4. File size of the new version 24.0.2 results in 260 MB

    The file is using Gaussian blur. I suspect it is this. The file attached is the 2.7 MB version 23 file.

    2 votes
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This happens most probably because of the enabled PDF-compatibility option on save, which makes Ai write a PDF copy into the file along with the native Ai format. It helps to other apps to place and use the artwork inside, but it also makes the live raster effects to get rasterized, and it leads to size bloating.

    Untick the 'Create PDF Compatible File' option and the file size will stay at 1-3 MB.

  11. Very small AI file but super slow - can't even pan.

    I have floor plans that I exported from DWG to 2007 DXF. I then imported to AI to do graphic edits. I'm using AI 2020.

    This was done a long time ago and the AI file has always been extremely slow but I've managed to work with it to the point it is now. But I'm getting super sick of how it can barely handle me panning across the artboards and now dashed lines won't show up as dashed lines either. Help!

    2 votes
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  12. Super slow response since updating to Illustrator 2020

    Illustrator takes a few minutes to respond to switching a layer on and off even when I'm working in 640x480 pixels !!

    2 votes
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  13. Crashing every 10 minutes or less

    Hello,

    I am currently doing a piece of art on illustrator and it keeps crashing every 10 minutes or sometimes less. Something that should take me an hour or less is now taking me currently 3 hours and I'm not even half way through because it keeps crashing and it's frustrating that I pay so much for something and I can't even do what I want because it doesn't want to work or allow me to do work. It's even more frustrating having to stop and save every minute or so when this all can be prevented.

    I hope there…

    2 votes
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  14. V24.0.1 on PC - Very slow and takes forever to save for a simple file

    This is beyond usable. Trying to save a job and Illustrator is unresponsive and takes approx. 5min to save a simple file.
    Tool use is very sluggish and when changing to the type tool, the program is unusable and greys out becoming unresponsive. Have opened in illustrator diagnostic mode and it just crashes when trying to exit.
    Have turned off save in background and Optimize file open and save times on slow networks all to no avail.

    Trying to exit also takes forever and just greys out.

    2 votes
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  15. Can't save. Crashes constantly. Lose Transform controls randomly and have to restart.

    2020 is awful. When it's not crashing, it's telling me it's crashed. Now it refuses to save my work and copying and pasting it's only picking up half what I copy. Awful, awful. I'm on a 2019 Macbook pro.

    2 votes
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  16. Illustrator input and tools unresponsive when switching between apps

    Illustrator input and tools unresponsive when switching between apps. If you click on the stroke, you can't type in the input. Type highlight is grey, not blue showing that something is keeping the selection from being active.

    2 votes
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  17. Update link

    After I updated the 2020 version of the apps, illustrator started to fail. When I modify a photoshop file it takes several minutes to update on illustrator and my computer stops working. It takes like 5 minutes to update the link so i can keep working, before this version the update was automatic.

    2 votes
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  18. v24 buggy

    new version, will hang for no reason....
    (when you try to save a pdf for example)
    the only saving grace is that it recovers files..adobe whats the fix??

    2 votes
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  19. Low performance after Windows 10 november 2019 update

    After updating Windows 10, illustrator becomed very slow both in file opening than commands execution ("application not responding" for minutes each time).
    I uninstalled illustrator release 24 and tryed the 23, that performed very well in the past, but the problem persists.

    2 votes
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  20. keeps freezing..brush, text tools

    ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense

    2 votes
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